Lesson 4 Making Telephone Calls Business English Conversation

Lesson 4 Making Telephone Calls Business English Conversation & Listening Instructor: Hsin-Hsin Cindy Lee, Ph. D

�Have you ever dialed a wrong number? What do you say to the caller if he/she dials a wrong number? How do you feel if the caller is not polite? �How long can you talk to a friend on the phone? Do you think answering a long (business) phone call is appropriate in the office? Why or why not? �Can you name some telephoning manners and give some examples? Group Discussion

Listening Exercise Listen to the conversation and fill in the blanks.

�Themes: ◦ Opening a call ◦ Leaving a message �Situation: ◦ Linda is calling for Mr. Tony Brown, but Mr. Brown is not in. Linda leaves a message to his colleague. �Tips: ◦ If you are calling out, always prepare for your phone call in advance. ◦ Tell the person the objective of your call clearly. Listen to Conversation 4 -C

Operator: Good morning. This is R&J Associates. How can I (1) _______you? Linda: Good morning. My name is Linda Smith from TECO. May I speak to Tony Brown? Operator: I am sorry, Ms. Smith. I’m (2) ____Mr. Brown is out of office at the moment. Can I (3) _______ you to his colleague in the same department? Linda: That would be fine. Thanks. Operator: My (4)_______. (5) _______a moment, please. Mary: Hello. This is Mary Strait. Linda: Hello. I am Linda Smith from TECO. Is Tony Brown in? Mary: I’m afraid Tony is in a meeting and won’t be back until noon. Would you like to (6) _____a message? I will ask him to call you back. Linda: All right. My name is Linda (7)______. My last name is (8) ______“S” as in summer, T as in teacher, R like (9)______, A apple, I like (10) _______, T teacher. Mary: I got it. I’ll give him the message. Linda: Thank you. Bye! Mary: No problem. Bye! Listening and Filling in the Blanks

Practice Check your answers and practice reading aloud. Then, practice the dialogue with a partner with your own name.

Operator: Good morning. This is R&J Associates. How can I (1) help you? Linda: Good morning. My name is Linda Smith from TECO. May I speak to Tony Brown? Operator: I am sorry, Ms. Smith. I’m (2) afraid Mr. Brown is out of office at the moment. Can I (3) transfer you to his colleague in the same department? Linda: That would be fine. Thanks. Operator: My (4) pleasure. (5) Hold on a moment, please. Mary: Hello. This is Mary Strait. Conversation 4 -C (Page 1)

Linda: Hello. I am Linda Smith from TECO. Is Tony Brown in? Mary: I’m afraid Tony is in a meeting and won’t be back until noon. Would you like to (6) leave a message? I will ask him to call you back. Linda: All right. My name is Linda (7) Strait. My last name is (8) spelled “S” as in summer, T as in teacher, R like (9) Robert, A apple, I like (10) indigo, T teacher. Mary: I got it. I’ll give him the message. Linda: Thank you. Bye! Mary: No problem. Bye! Conversation 4 -C (Page 2)

-End. Do you have any questions?