Lesson 2 2 Consumer Rights and Responsibilities Lesson

Lesson 2. 2: Consumer Rights and Responsibilities

Lesson Objectives ○ Describe the economic rights guaranteed to Canadian citizens ○ Describe economic responsibilities of consumers ○ Evaluate sources and quality of information available to consumers 7 September 2015 http: //www. familyvacationcentral. com/wp- 2 content/uploads/2010/09/west-edmonton-mall-marine -life. jpg

Consumer Rights With a partner choose one of the following scenarios and determine a plan of action to resolve the issue. Situation 1 You just bought a pair of jeans and as soon as you get home you realise that it is damaged. Situation 2 Situation 3 Your internet service is slowing down and at times it gets disconnected. This has been happening for two weeks now. A few months ago your family bought a new television. Suddenly, the picture is not clear anymore and is showing various shadows from both sides. 7 September 2015 3

Consumer Rights Introduced in 1962 by John F. Kennedy, the UNITED NATIONS GUIDELINES FOR CONSUMER PROTECTIONS was a great leap forward in recognizing and protecting consumers from misleading and unsafe products as well as giving consumer the right to voice their dissatisfaction to businesses. 7 September 2015 4

Consumer Rights Information Be Heard Choice Redress Have Basic Needs Met Safety A Healthy Environment Education 7 September 2015 5

Review Main ideas of each here… ○ *****create handout where students fill in blanks for def’n of each, with column for example- which will be acted out by the students. 7 September 2015 6

Activity ○ With your partners, develop a scenario where your assigned consumer right is put to use. Dramatize how your scenario would play out in the real world. ○ You will be given roles to play at random, to make your scenario more interesting ☺ ○ Prepare to present your dramatization to the class. 7 September 2015 7

Consumer Rights ACTIVITY Review the handout 2. 2 CONSUMER RIGHTS & RESPONSIBILITIES. On the following page reflect on a time when you were not satisfied with a purchase – or when you felt that you did not get what you paid for. 7 September 2015 8

Consumer Rights 2. 2 CONSUMER RIGHTS & RESPONSIBILITIES Your job is to write a letter of complaint, asserting your right to Be Heard and right to Redress. We will then role play and finally you will rewrite the letter complimenting the business. 7 September 2015 9

Consumer Rights 2. 3 CONSUMER RIGHTS & RESPONSIBILITIES Read the article “What are the Important Sources that Provide Information to the Consumers? ” Respond to the questions provided. 7 September 2015 10

Review Key Points from Lesson ○ Consumers have specific rights that are recognized by the U. N; ○ These rights come with equivalent responsibilities; ○ Consumers have access to many sources of information to make wise decisions. Homework / Assignment ○ Complete the letters for assessment; ○ Read the article “What are the Important Sources that Provide Information to the Consumers? ” and respond to the questions provided. 7 September 2015 11