Lesson 10 On the phone TELEPHONE LANGUAGE This
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Lesson 10 On the phone
TELEPHONE LANGUAGE This is …… calling Can I speak to ………. please? Can I leave a message with you? I think we got cut off It must be the wrong number Hang on a minute Can I take a message? I’ll put you through Please hold the line I can’t get through to Should I ask him to call you back?
Glossary • Hang on = wait • Hang up = stop the call • pass on the message = give to someone • Call me/you back = return the call • I can’t get through = connect • We got cut off = we got disconnected
Formality • You can use “Hang on” and “Bye” in work conversations • Would you take a message? • Can I call later? • May I call later?
Re-asking • The line is bad • Could you say that again? • I’m sorry, I didn’t catch that! • Could you speak a little more slowly, please? • Would you mind/Could you spell that for me, please?
Listen. How formal are these conversations? • 1 • 2
Homework quiz 1. When you telephone a company the person answering the phone can ask you a question. Which is the correct question? • A Who’s calling please? • B Who calls? • C Who it is? • D Who called? http: //www. bbc. co. uk/worldservice/learningenglish/business/talkingbusiness/unit 1 telephone/1 connecting. shtml
Homework quiz 2. Which phrase means the same as ‘hang on a moment? ’ • A Just a second • B I’ll put you on • C Go ahead • D I’m ready
Homework quiz 3. Choose the correct word: “Please ……. and I’ll put you through. ” • A stop • B stay • C talk • D hold
Homework Quiz 4. What do you say when you want to connect two people on the telephone? • A I’m sending you through • B I’m putting you through • C I’m calling you through • D I’m talking you through
Homework Quiz Correct Answers • 1 A • 2 A • 3 D • 4 B Look for more on BBC Learning English!
Today we have learned: • Some typical phrases we use on the phone • Some phrasal verbs • About formality on the phone • How to re-ask on the phone
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