Lesson 1 Operations Management Lesson 1 Operations Management
- Slides: 13
Lesson 1 - Operations Management
Lesson 1 – Operations Management Objectives: • Explain the purpose of Operations Management • Understand the role of an operations manager • Learn how the basic functions of management apply to Operations Management • Identify the basic product development phases
Operations Management Operations Managers Like other managers, they plan, organize, lead or direct, and evaluate or control Their focus is on the product: • Designing • Producing • Testing • Packaging
Types Operations Managers Some Operations Management roles include: • Human Resources • Accounting • Engineering • Manufacturing
Operations Planning Product Design Scheduling Process Improvement
Operations Planning- Product Design Product designs starts with an idea. Concept is approved and specifications (“specs”) are created Management approves the specs Detailed drawings are created Scale models or prototypes are built Product is manufactured
Operations Planning- Scheduling ? Who Where? t? a h W Why? When? Operations managers create and maintain project schedules to keep track of who’s doing what, where and when.
Operations Planning- Process Improvement Repetitive processes for actions (ex. product design to quality control or the customer support process) can be examined and adjusted to create the best product in the most efficient manner, and at the lowest possible cost.
Organizing Operations managers keep production moving and on-time, organize production schedules, team schedules, delivery deadlines, quality assurance and quality control reviews, and final product packaging
Organizing Other operations management tasks may include: • Ordering materials • Ensuring manufacturing has the proper tools • Organizing teams
Leading and Directing Product Managers • Know everything about the product • Responsible for products success and marketability • May or may not lead a team or staff • Sometimes make tough calls about their products to protect the company • Follow a product through its lifecycle
Evaluating and Controlling Guarantee products meet company guidelines and customer expectations Quality Assurance teams (or “QA”) Quality Control (or “QC”) Perform random inspections on product Inspect every product produced Test and evaluate products Destroy defective products Test effectiveness of processes Give feedback for improvement
Lesson 1 – Operations Management Summary: • Explain the purpose of Operations Management • Understand the role of an operations manager • Learn how the basic functions of management apply to Operations Management • Identify the basic product development phases
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