Leren op basis van competenties en skills Een

Inhoud Introductie Over IBM Traditioneel versus nieuw leerparadigma Voordelen van nieuw leerparadigma IBM Competenties Learning Activities gerelateerd aan competenties Bouwstenen van een leermethodologie gebaseerd op competenties en vaardigheden – IBM Expertise Taxonomy – Experties Assessment – Skill Gap Analyse – Gap Closure Activities Skill gap closure – ondersteuning voor de werknemer Q&A © 2013 IBM Corporation

Introductie Jeroen Caubergs Linked. In profiel – Lic Klinische & Lic Organizatiepsychologie – 6 jaar docent en afdelingshoofd bij Katholieke Hogeschool Mechelen – Nu Thomas Moore • Doceren • Onderwijsvernieuwing • Oprichting postgraduaten en Bachelor Informatiemanagement – Senior Learning Consultant Pricewaterhouse. Coopers – Verschillende learning rollen binnen IBM © 2013 IBM Corporation

IBM is a leading technology and services company in Belgium and Luxembourg Consultancy Services and IT Delivery Software 41% Systems and Financing 44% 16% We have embraced progress and re-mixed our business to meet changing client needs, enabling innovation, growth and efficiency. © 2013 IBM Corporation

Global Presence Serving clients in over 170 countries Corporate headquarters Armonk, NY > 400, 000 employees worldwide Most U. S. Patents for 3 th most valuable brand ww 19 years in a row Triple - A financial status Revenue outside USA > 55% © 2013 IBM Corporation

IBM Team – More than 400, 000 people worldwide contribute to our success BUSINESS GROUPS & UNITS (“BRANDS”) Industries Consumer Packaged Goods (CPG) Travel & Transportation Life Sciences/Pharmaceutical Banking Financial Markets Insurance Automotive Aerospace & Defense Chemical & Petroleum Electronics Government Education Healthcare IBM Global Financing (IGF) Sales and Distribution (S&D) Integrated Supply Chain (ISC) IBM Research Telecommunications Media & Entertainment Utilities & Energy Global Technology Services (GTS) Global Business Services (GBS) Software Group (SWG) Systems & Technology Group (STG) Legal, IT, Human Resources, Finance Communications & Marketing / Strategy / Sales Operations © 2013 IBM Corporation

Traditioneel leerparadigma 1. Leerbehoeften afgeleid van jobanalyse, taakanalyse, omgevingsanalyse, … 2. Gebruik van historische data + nieuwe strategische ontwikkelingen om aan leerplanning te doen 3. Toevoeging van nieuwe leeractiviteiten 4. Formuleren van doelstellingen 5. Ontwikkelen van content 6. Geven van cursussen Nieuw leerparadigma 1. Definitie van expertise taxonomie 2. Allocatie van expertise metadata aan werknemers 3. Definitie van doelniveaus in skills en expertise nodig voor successvol uitoefenen van jobs en rollen 4. Assessment van skill- en expertise levels (jaarlijks) 5. Gap-analyse op individueel en groepsniveau 6. Bepalen van leeractiviteiten die in staat zijn deze gaps weg te werken 1. Cursus: Classroom based, Live Virtual, Self Paced, Immersive, PARR 2. Experientieel: Shadowing, mentoring, job rotation, ‘Blue Opportunities’ © 2013 IBM Corporation

Voordelen van nieuw leerparadigma Skill (-gap) gebaseerd leren laat toe – Leren op maat van individu, team, business unit, land, … – Leren dat tegemoet komt aan reële noden in de markt – Prioritiseren van investeringen daar waar ze resultaat opleveren – Leren ruimer te zien dan het geven van cursussen en modules – Een ruimere verantwoordelijkheid toe te kennen aan het individu – Taken van learning professionals te verbreden en te verrijken © 2013 IBM Corporation

IBM Competencies 1. 2. 3. 4. 5. 6. 7. 8. 9. Partner for clients' success Embrace challenge Collaborate globally Act with a systemic perspective Build mutual trust Influence through expertise Continuously transform Communicate for impact Help IBMers succeed The nine IBM Competencies provide guidance and set the aspirational direction for all IBMers. They state what IBMers need to know, do and be if we are to accomplish all we are capable of achieving. IBM's corporate strategy requires a broader concept of leadership. Leadership can no longer be seen as a position or the obligation of a select few. All IBMers, regardless of position or job role, need to proactively identify and take responsibility for what needs to be done, do so in a timely manner, and in alignment with corporate intent. All IBMers must create the conditions in which this can and will happen. © 2013 IBM Corporation

Learning Activities gerelateerd aan deze competenties (1/2) © 2013 IBM Corporation

Learning Activities gerelateerd aan deze competenties (2/2) © 2013 IBM Corporation

Bouwstenen van een leermethodologie gebaseerd op competenties en vaardigheden Taxonomie Assessment Doelniveaus Gap-analyse ‘Woordenboek’ van competencies, vaardigheden, kennis, attitudes Systeem en proces om actueel niveau van vaardigheden, competencies te meten Voor alle competenties en vaardigheden een indicatie van het niveau dat gewenst is Analyse van actuele niveaus versus doelniveaus Gap-closure Verzameling van leeractiviteiten getagd met ‘skills en competency metadata’ die toelaat gaps op groeps- en individueel niveau te gaan ‘sluiten’ © 2013 IBM Corporation

IBM Expertise Taxonomy The IBM Expertise Taxonomy is a standardized, enterprise-wide language and structure to describe Job Role requirements and employee capabilities across IBM – Single trusted source for skills and expertise we apply to our jobs – The Global Expertise Taxonomy is an all-embracing set of definitions -- a kind of IBM dictionary of job terms -that identifies the skills and expertise we apply to our jobs. Did you know? Studies suggest that nearly 80% of employee learning now occurs in the workplace--learning termed as "spontaneous. . . ongoing. " This requires a new way of thinking about learning. Research has demonstrated that learners who want to grasp the impact and concepts of new initiatives quickly have the most success in learning through discovery, a style in which learners are actively involved in the learning process on taskbased needs. © 2013 IBM Corporation

Expertise Taxonomy Elements v. Primary Job Category v. Secondary Job Category v. Job Roles v. Job Role Skillsets v. Skills v. Personal Elements of Expertise v. Industry v. Language v. Business Experience in Country v. Certifications © 2013 IBM Corporation

Expertise Taxonomy Structure IBM Expertise Taxonomy Example Primary Job Category IT Specialist Secondary Job Category Services Specialist Job Role Application Developer Job Role Skill Sets App Developer: AIX/UNIX Skills Apply Knowledge of XML An individual Skill can reside in one or many Job Roles Skills can also reside at the Secondary or Primary Job Level © 2013 IBM Corporation