LEHMAN DUFRENE BCOM 7 14 Interviewing for a

LEHMAN/ DUFRENE BCOM 7 14 Interviewing for a Job and Preparing Employment Messages Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

LEARNING OUTCOMES 1 Explain the nature of structured, unstructured, stress, group, and virtual interviews 2 Explain the steps in the interview process 3 Prepare effective answers to questions often asked in job interviews, including illegal interview questions 4 Compose effective messages related to employment (including application, follow-up, thank-you, job acceptance, job-refusal, resignation, and recommendation request messages) Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 2

Types of Employment Interviews • Structured interview: Interviewer follows a predetermined agenda • Checklist of items designed to elicit the necessary information from the interviewee • Interviewer possesses comparable data for evaluation • Unstructured interview: Freewheeling exchange that may shift from one subject to another, depending on the interests of the participants Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 3

Types of Employment Interviews • Stress interview: Designed to place the interviewee in an anxiety-producing situation so as to evaluate performance capability under stress • Virtual interview: Interview conducted using videoconferencing technology • Series interviews - Candidate is interviewed by different interviewers • Phone interviews - Screens and narrows the pool of interviewers Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 4

Preparing for an Interview • Research the company and the position • Study yourself to identify if and how your qualifications could match the job • Plan a professional appearance • Plan your time and materials • Practice Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 5

Conducting a Successful Interview: The Beginning • Use the interviewer’s name and pronounce it correctly • Apply a firm handshake • Wait to be asked to be seated • Maintain appropriate eye contact and use body language to convey confidence • Be conscious of nonverbal messages Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 6

Exchanging Information • Presenting your qualifications • Select five or six key points of emphasis • Answer standard and behavioral interview questions effectively • Provide evidence of interpersonal skills • Exhibit logical thinking and creativity • Display a professional attitude • Discuss about salary and benefits Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 7

Exchanging Information • Be aware of possible discriminatory hiring practices • • • Nationality and religion Age Disabilities and health conditions Marital status Arrests and criminal convictions • Asking questions of the interviewer • Good questions give the impression that the candidate has initiative • Response also provides insight Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 8

Conducting a Successful Interview: The Closing • Do not prolong the interview • Understand subtle cues from the interviewer about the end of the interview • The tact used to close the interview is as important as the tact used in the beginning • Candidate’s abilities, confidence, and intelligence will help him secure the job Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 9

Figure 14. 1 Skills Needed: Balance of Soft and Hard Skills Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 10

Figure 14. 3 Example of a Follow-Up Letter Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 11

Figure 14. 4 Example of a Thank-You Message Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 12

Other Employment Messages Application forms Follow-up messages Thank-you messages Recommendation requests Job-acceptance messages Resignation messages Job-refusal messages Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 13

Recommendation Requests • Remind the reference that he or she previously agreed to supply information about you • Alert the reference of imminent requests for information • Send a sincere, original thank-you message after a position has been accepted Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 14

KEY TERMS • • Structured interview Unstructured interview Stress interview Virtual interview Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 15

SUMMARY • • Depending on the goals of the interview, a structured or unstructured approach is taken Steps in an interview include researching the company, studying oneself, planning appearance, time, and materials, and undergoing ample asdafwfrw practice An interview always has three parts - the opening formalities, an information exchange, and the closing Other employment messages include application forms, follow-up and thank-you messages, jobacceptance and job-refusal messages, resignation messages, and recommendation messages Copyright © 2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. BCOM 7|CH 14 16