Lecture Nine Chapter Eight NonVerbal Communication NON VERBAL

Lecture Nine Chapter Eight Non-Verbal Communication

NON VERBAL COMMUNICATION • Definition: Human action and behavior and the corresponding meaning that is attached to behavior. In short everything but the words.

Linkage of Verbal and Non Verbal Communication • Repeating (Verbal • Accenting (Strong signal followed by action supporting physical signal) words) • Contradicting (Subtle • Substituting (Use clues about message) action or symbols in lieu of words. OK) • Complimenting (Congruence of action • Regulating (Speaking and words louder, holding up a hand)

WHY PAY ATTENTION TO NONVERBAL • Lack of Universal Messages • Assists in Drawing Accurate Conclusions • Increases Sensitivity • Non-Verbal Message is Stronger • Non-Verbal is a Clarifier • More Frequent – 7 % Words – 55% Body(Facial, Posture – 38% Voice (Mehrabian (1968)

TIME AND COMMUNICATION • BUSINESS TIME (Constructed to support the industrial revolution. Not a natural activity) • PERSONAL TIME • PERCEPTION OF TIME – Time is Money – Time is Power (Access) – Time is Status (Who sees who and when)

PROXEMICS (Personal Space) • DISTANCE – Intimate Distance 18” – Personal Distance 1 - 4 ‘ – Social Distance 4 - 8’ – Public Distance 12’ • STATUS – Higher Physical Locations – Privacy – Propinquity (Close to Power)

SPACE AND COMMUNICATION (2) • • TERRITORY ARRANGEMENT ROLE OF BUILDINGS OFFICE LOCATION – Window – Inner – Bull Pen

SPACE AND COMMUNICATION (3) • ROOM AND FURNITURE DESIGN • ROOM COLOR (Red, Orange and Yellow aggressive) (Blue and Green cool and serene) • ARRANGEMENT OF FURNITURE – Power – Friendly – Neutral

KINESICS ( Body Language 1) • NOT A PRECISE SCIENCE • DIFFERS BETWEEN CULTURES • MORE ACCURATE IF OBSERVED OVER A LONG PERIOD OF TIME • GESTURES • CULTURAL CONTEXT (Symbols and action vary)

KINESICS (Body Language 2) • FACIAL EXPRESSION • EYE MOVEMENT (Pupil Dilating, eye contact) • VOICE • TOUCH (Pats on the Back, Handshakes, Hugs and the issues of sexual harassment. )

HAPTICS • TOUCHING – – – Professional Social Friendship Intimacy Sexual • SEXUAL HARASSMENT – Reasonable Woman Standard

DRESS • In Fashion not Making Fashion • Avoid “Sexy” • Look the part you want • Avoid – Pastels, Bright Colors, Green, Purple, or Orange

PARALANGUAGE • Pitch, Tone, Response Time (onset), Duration of message • Nervous (High Pitch) • Slow Response (Lying or Thoughtful)

MEN AND WOMEN IN BUSINESS • Men Take Up More Space • Handshakes (Firm not bone crunching) • Women Smile More And Are Expected to Smile • Women Maintain Eye Contact Longer

NONVERBAL LEAKAGE OF DECEPTION (LYING) • • • BASE LINE BEHAVIOR BEFORE JUDGING KINESICS – Hand to Face – Cover Mouth – Touch Nose – Lip Biting – Palms Up – Foot Tapping DRESS – Close and Open Coat – Play with Collar – Picking at lint on clothing PROXEMICS – Moving Away PARALANGUAGE – Slow response – Long Answers – Vocal Pitch