Lecture Fourteen Chapter Three Technologically Mediated Communications COMMUNICATION

Lecture Fourteen Chapter Three Technologically Mediated Communications

COMMUNICATION IS ESSENTIALLY A SOCIAL AFFAIR. .

FRAMEWORK FOR TECHNOLOGY DECISION MAKING • BANDWIDTH – Five Sensory Channels : Visual, Auditory, Tactile (touch), Gustatory(taste), and Olfactory (smell) – Between Channel Redundancy (BCR) Send message which affects multiple channels. Greater number of channels greater chance of accuracy – Limited information processing capacity (overload) – Certain information overpowers others • PERCEIVED PERSONAL CLOSENESS – Propinquity (Feeling of Closeness) – Skills in working camera – Past History

FRAMEWORK • FEEDBACK – Enhance Listening Skills – Develop Articulation and Verbal Emphasis – Loss of Eye Contact • SYMBOLIC INTERACTIONISM – Dynamic Web of Communication in an Organization – People Assign Meaning to Events and Things • Face to Face = Teamwork, Trust, Goodwill, Informality • Telephone = Urgency, Personal Concern, Deference • Written = Authority, Legitimacy, Official, Protocol, Get Attention

MESSAGE TECHOLOGY MATCH Low High Sensitivity Negativity Feedback Symbolism Wide Bandwidth Complexity Who You Like , Psychologically Close Persuasiveness Psychological Closeness Authority, Physically close

FUTURE ISSUES • • • DECISION MAKING • Quick Information – Where to find it. – How to access it. • Information Overload • When and How to Present it. JOB AND ORGANIZATIONAL DESIGN COLLABORATIVE WRITING GROUP DECISIONS Management Success Tied to Technology – Right Technology Decisions – Right Trade Offs Made