Leasehold Improvement Forum 8 th September 2018 Section

Leasehold Improvement Forum 8 th September 2018 Section 20 Notices/Major Works – Payment Options Peter Mair, Recovery & Litigation Manager www. homesforharingey. org

Process t You will have received an initial Notice of estimate t However you only need to start paying once we have sent you an invoice t This will generally be when works start on site t We understand the impact of rising living costs, lifestyle changes and receiving a large invoice t A workable solution can usually be found www. homesforharingey. org

Payment Options t The terms of your lease require payment to be made quarterly t Range of options up to 72 months interest free t Additional time may be available with interest t This dependent on invoice value and whether you are resident in the property or not t If the invoice is above £ 10, 000 you will need to consent to a charge being placed on your property www. homesforharingey. org

Difficulty paying/Assistance ¨ Leasehold services have a specialist team of experienced officers ¨ They will assess your circumstances and be able to advise you how best to proceed ¨ Referral either to a Financial Inclusion Officer, Citizens Advice Bureau, Step change or the Department of work and pensions ¨ Your lender may be able to assist w payment ¨ We will ‘Hold recovery’ to allow time for solutions ¨ 1 -1 meetings individually to address complex issues www. homesforharingey. org

Summary ¨ We will proactively chase up resolution of queries with our departments ¨ We will attempt to engage with you by all available means if you have not made payment arrangements ¨ We only take recovery action where all other options have been exhausted www. homesforharingey. org

Contact t t Peter. mair@homesforharingey. org Leasehold Accounts Enquiries Team Tel 0208 489 5611 Email leaseholdaccountenquiries@homesforharingey. org www. homesforharingey. org