Learning Platform Extended Workforce Learning Platform Petroretail Business
Learning Platform Extended Workforce Learning Platform
Petroretail: Business Context Three kinds of Petroretail outlets: COCO 60/ RO CODO & DODO Current 510 Expansion Plan 20/ RO 839 1349 ROs 20, 000+ workforce 700 -1000 20, 000+ workforce ROs Tech-savvy workforce: Learning Landscape: • Operations process trainings • Customer Service • Health, Safety & Environment • Quality and Quantity Assurance • Product Knowledge & Selling skills • Product Loss Delivery Mechanism: 1. Induction 2. Refreshers Infrastructure: 86* % 86 % 19 % 96 % 98 %+ ~50 % DSMs use smartphones with net connectivity DSMs watch You tube videos on their phones DSMs watch You tube videos in English ROs have all their PCs in working condition PCs at ROs have latest hardware infrastructure ROs have Jio connectivity for RO Operations *Source: Data according to E-learning survey held in August, 2018 **ROs have been given instructions to acquire and use multimedia speakers for e-learning
Extended Enterprise Learning Platform Objective : Develop a learning platform to serve point of need learning demands of extended workforce at RIL and increases their speed to competence Learning in Petroretail Business Reality Training Coverage • Highly process oriented • Customer centric business making training compliance an important business driver • Centralized training system primarily relying on instructor led trainings • Pan India presence including remote locations • Time taken for instructors to cover all RO is 6 Months • Annual training cost ~17 Cr Existing Challenges Steady state – Existing ROs • • • Cost & Resource intensive training delivery process Lack of language support in learning content Ongoing need for training RO workforce replacements • • Ad-hoc training delivery dependent on trainer availability Non-uniform experience for the learners • • Limited targeted learning based on TPA, MCA etc. Limited training content & content accessibility due to infrastructural constraints Project state – New ROs • Employee Demographics • Workforce is mobile-savvy • Proficient in local language • High churn among employees – Average tenure of RO employees 7 Months • • Quick & timely skilling of new workforce to match speed of scaling Requirement of workforce training prior to infrastructure readiness Dire need to capture tacit knowledge and promote peer learning to skill workforce at new ROs Calls for scalable, localized and customizable learning platform to serve unique learning needs for feet-on-street workforce
Extended Workforce Learning Platform Features Access for extended workforce Business Process Rule Engine for Course Assignment Content Creation Capability Analytics and Dashboard Capability Multilanguage support for localization Extended Workforce Learning Platform Design Features Intuitive & Personalized UI Mobile First Platform & Device Agnostic Inbuilt Assessment Engine Digital Classrooms
Business Value Tangible Saves Costs 20% reduction in training delivery costs through the reuse of learning materials and decrease in travel and instructor costs Just-In-Time 90% faster roll-out of trainings by reducing cycle times leading to just-in-time learning interventions Lower Turnaround times for Content Less dependency on vendors for creating content resulting in decreased turnaround times and cost savings Creates Skilled Bench Diagnostic assessments can help create ready bench of skilled candidates to fulfil future demands combating issues related to high churn Business Personalized Learning Intangible Personalized learning based on various data points pertaining to retail outlets like third party audit, mystery customer audit, sales and maintenance data, customer feedback etc. ‘Point-of-Need’ Need based content availability and delivery increasing speed to competence and time off productive work Performance linked learning Performance Linked learning ensuring that learning is aligned to contributing to profits, savings and financial benefits Eases Administrative Burden Considerable less administrative burden for central learning team due to digital platform
Extended Workforce Learning Platform Features Access for extended workforce Provision learning platform access for all RO staff including DOKP, Shift supervisors, DSMs, Handyman etc. with designations and role based permissions Business Process Rule Engine for Course Assignment Content Creation Capability Auto-assignment of courses from third party audit, mystery customer audit, customer feedback, product loss and transconnect sales data & refresher courses for targeted learning Integration with authoring tool H 5 P to streamline the development and publishing process of byte--sized and other course material as per business needs Multilanguage support for localization Rendering both the desktop and mobile versions of the platform in vernacular languages to cater to the needs of widely spread audience Intuitive & Personalized UI Configurable look and feel with simplistic UI to create greater ease-of-use for leaners Mobile First Platform Allow learners to access content from mobile device, both online and offline, at the point of need. Analytics and Dashboard Capability Extended Workforce Learning Platform Design Features Real time tracking of learning offerings which helps gain insights into their effectiveness along with functionality to generate pull out and automated reports which do away with the need for manual effort Inbuilt Assessment Engine Efficiently administer diagnostic assessments and pre-tests to recognize existing competence and guide individuals to the learning they need. Postcourse assessments to test understanding of learners Digital Classrooms Conduct virtual instructor led session supporting video conferencing, instant messaging, white board, collaborative document editing with recording feature to reuse the training materials
Annexures
- Slides: 7