Learning for everyone Principles of effective team working

Learning for everyone… Principles of effective team working Business Administration Level 2 Unit 6: Learning Outcome 1:

Learning for everyone… Effective team working The principles behind effective team working allow the following to take place: Ø Meet the objectives set by the company Ø Make best use of strengths within team members Ø Promotes good internal communications between members Ø Increases efficiency with less duplication of work Ø Promotes lesser risk when sharing work duties Ø Increases job satisfaction in members Ø Promotes a feeling of belonging and not just being a number

Learning for everyone… How to give feedback constructively By providing constructive feedback to colleagues and team members it allows: Ø Good working relationships to be formed amongst members Ø Reinforcement of good working practice and behaviour Ø Improvement of undesirable behaviour Ø Team members to learn and develop skills that support team work

Learning for everyone… How to give feedback constructively When providing feedback to colleagues and team members it is important to: Ø Have a clear purpose for providing the feedback Ø Use appropriate timings – routine feedback and non routine Ø Provide feedback in a private environment Ø Provide specific examples Ø Focus on behaviour and not the person Ø Ensure the feedback is practical – balance positive and negative Ø Provide detailed, clear actions to individuals Ø Check understanding and offer support to

Learning for everyone… Conflict Management and techniques The sources of team conflict are either: Interpersonal: due to personality, values, behaviour or attitude. Task based: The goals or expectations are unclear or unrealistic. Techniques used should be - Joint problem solving, active listening, be tough on the problem not on the people Ø Listen to both sides Ø Analyse events and identify causes Ø Identify and implement solutions

Learning for everyone… Discuss work progress and issues arising When discussing progress with team members it is important to: Ø Keep to work schedules and focus on the matter at hand Ø Take corrective actions to continue progress Ø Maintain individual and team responsibilities Ø Build a sense of unity to motivate everyone Ø Build loyalty and trust in the team Ø Develop skill sets – this may be a contributing factor to slow progress

Learning for everyone… Discuss work progress and issues arising When discussing issues arising with team members it is important to: Ø Avoid misunderstandings at all times Ø Build a consensus of opinions to identify feelings of the team Ø Agree the actions needed to overcome the issues Ø Develop skills as required and support the team/individuals Ø Make sure that your intervention is early in the process as it will not just go away

Learning for everyone… Warning colleagues of problems and changes Always remember to: Ø Anticipate work problems and changes Ø Prepare appropriate responses and actions Ø Build trust in yourself and the identified changes Ø Enable preparation – People need to adjust to change Ø Ensure accurate communication at all times Ø Avoid misinformation Ø Confirm understanding by the team Ø Explain the identified need for changes Ø Enable concerns to be explored by the team Ø Enable support to be given