Lean Six Sigma Project Charter Title Improve Market

Lean Six Sigma Project Charter Title: Improve Market Share of Cake in Saudi Arabian kingdom Business Gap Financial Impact Our bakeries market share has dropped from 87% last year to 44% due to primarily new entrants. Customer preference and no new product has affected our ability to remain profitable while we are being pressured to reduce prices by our competitors. Cakes have always been an issue and it has become worse since new ovens were installed. Based on a Pareto Analysis we will focus initially on the Saudi Region now. $204, 400 in direct savings based on current production rates Customer External: Grocery Stores, Consumer, Own Outlets Internal: Regional General Manager Defects & Metrics Defects: Unsold cakes Primary: Affects taste, smell and color. Secondary: Returns dues to poor taste Consequential: Taste, Chewiness, smell color Problem Statement The scrap rate due to poor taste, smell and color in the SA bakeries was 35% for the past 12 months based on daily scrap reports. Also huge lose in market share Objective Statement Reduce scrap rate due to cracks from 15% to 8% by 11/12/05 as measured by the daily scrap report. Improve market share to 70% by 21/6/05 Milestones/Timeline: Scheduled Define Tollgate Review: Measure Tollgate Review: Analyze Tollgate Review: Improve Tollgate Review: Control Tollgate Review: June 4, 2005 July 9, 2005 August 13, 2005 September 10, 2005 September 24, 2005 Actual 6 -4 -05 Project Scope/Boundaries: Process Start: Mix Ingredients Process Stop: Bake Cakes In Scope: All products of the bakery Out of Scope: Packaging Team: Ahmed, Hider ramallah, Varun, Jitin Verghese, Hari Champion: Ahmed

Project Charter Title: x BB/GB: x Business Gap Financial Impact x $x Milestones/Timeline: Customer External: x Internal: x Defects & Metrics Defects: x Primary: x Secondary: x Consequential: x Problem Statement x Objective Statement x Define Tollgate Review: Measure Tollgate Review: Analyze Tollgate Review: Improve Tollgate Review: Control Tollgate Review: Scheduled x x x Project Scope/Boundaries: Process Start: x Process Stop: x In Scope: x Out of Scope: x Team: x Champion: x Actual x