Lean Overview Lean Methodology Lean Toolkit Lean Deployment

• Lean Overview • Lean Methodology • Lean Toolkit • Lean Deployment • Lean Glossary • Lean Resources Advanced Lean

Lean Deployment Roadmap 1. Set the strategy 2. Find a change agent (how about you? ) 3. Get the knowledge 4. Seize or create a crisis to motivate change 5. Map your value streams, creating a future state plan 6. Eliminate waste by executing the plan 7. Expand the scope to other areas Don’t Wait!! – “Opportunities multiply as they are seized” Advanced Lean

Lean Deployment Investment Required “The Soft Stuff is the Hard Stuff” Advanced Lean

Lean Deployment Key factors for Success 1. Leadership commitment 2. Ramp up with results 3. Consistency of purpose 4. Knowledge/Training 5. Wide spread Communication 6. Change management 7. Team responsibility 8. Metrics 9. Reward and recognition 10. Roadmap for Execution (Discipline) 11. Balance between short term and long term 12. Best practice sharing (Community) 13. Value Stream Management “Don’t be afraid to give up the good for the great!” Advanced Lean

Lean Deployment Kaizen: Change for the better • Continuous incremental improvement • Continuous slow • Data driven: visual and quantitative • Bias for action • Does not cost money • Absolute intolerance for waste Kaizen = Action Work Out (AWO) at GE Advanced Lean

Lean Deployment Kaikaku Vision Kaikak u Improvement Kaizen Time Need Both Kaizen and Kaikaku!! Advanced Lean Kaik aku Kaizen Ka Kaikaku = Revolutionary Change ika k u Kaizen = Evolutionary Change n Kaize

Lean Deployment Value Streams Value Flow Pull Perfection PROCESS Lean (Elimination of Waste) Senior Mgmt. Front Lines FLOW Lean (Flow and Pull Improvement) Process Lean • Lean for waste elimination & process efficiency • Empowered teams for speed of execution • Tap knowledge residing in grass root level. • Simple Communication Focus Flow Lean • Focuses establishing lean workflow §Use of Technology for flow § Wing to wing improvements § Establish Pull With customer involvement § Six Sigma for complex problems Responsibilities clearly demarcated Advanced Lean

Lean Deployment Why some companies fail? 1. Too busy managing day-to-day – no time for continuous improvement and organizational learning 2. Belief that past strategies and approaches will continue to be effective in the future 3. Management through control and efficiency 4. Organizing and managing through departments 5. Using people as operational labor, not operational experts 6. Let Lean Thinking be perceived as a downsizing exercise Important to be wary of the above factors Advanced Lean

Agenda • Lean Overview • Lean Methodology • Lean Toolkit • Lean Deployment • Lean Resources Applying the right tools at the right stage Advanced Lean

Lean Resources For all references on Lean training material, Lean Initiatives, Genpact Project examples, visit the Lean Community on the Genpact Support Central http: //gecishome. gecis. ge. com/portal/page? _pageid=33, 872304&_dad=portal&_schema=PORTAL y r ito s o p n a e L Advanced Lean Re

Lean Rewards & Recognitions Got any Lean Improvements…. . üUpload it onto the Lean Workflow üAll approved Team & Individual ideas win Cheers Advanced Lean

Closing Words Many unidentified problem areas exists within your processes Lean methodology helps exposing those problem areas ~ Creating opportunity for improvement Implementation is the key Advanced Lean