LEAN Community of Practice SIPOC Supplier Input Process

SIPOC Supplier Input Process Step Output Customer 2

Traditional Retail Supply Chain Excess Inventory Supplier s Manufacturer Distribution Center Retailer Customer

Healthcare Supply Chain Material s Supplier s S I P O C Healthcare Equipment

SIPOC Helps us to identify: • Who are the customers? • What inputs and

MAPPING Macro Map 1. 2. 3. 4. 5. SIPOC Current State Validated Current State

MACRO MAP ü <10 Steps ü Usually 5 -8 ü Goes in the “P”

SIPOC OUTPUT- What does the process step produce? MATERIALS/INFO CUSTOMER- Who receives what is

SIPOC SUPPLIER-Where does the inputs for our process step come from? PEOPLE INPUT-What is

Supplier for step 1 Inputs for step 1 Step 1 Output for step 1

SIPOC VIDEO http: //www. youtube. com/watch? v=8 r. JJ 8 j. JLJ 5 w

SIPOC BEGINNING: Arrive at Kitchen, gather supplies END: Delicious Sandwich in mouth OUT OF

contacts Phone x 25689 Carla Gardner Donna Richardson Rachel Hills Tim Harris Decarla. Gardner@va.

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LEAN Community of Practice:

SIPOC Supplier Input Process Step Output Customer 2

Traditional Retail Supply Chain Excess Inventory Supplier s Manufacturer Distribution Center Retailer Customer

Healthcare Supply Chain Material s Supplier s S I P O C Healthcare Equipment Manufacturer S I P O C Warehouse/ SPD/ Logistics S I P O C Nursing Unit S I P O C Patient guttercleaningtips. com

SIPOC Helps us to identify: • Who are the customers? • What inputs and outputs will make our process FAIL • Stakeholders ; SMEs • Process Step Owners • Boundaries 6

MAPPING Macro Map 1. 2. 3. 4. 5. SIPOC Current State Validated Current State Future State Macro: Identify Beginning, End, and high level steps. SIPOC: Identify Inputs, outputs, customers, and stakeholders. (Variability) Current State: What does the process actually look like. Validated: Is this how the current process is ACTUALLY DONE? Future State: Ideal process (reduced Variability and increased reliability) 7

MACRO MAP ü <10 Steps ü Usually 5 -8 ü Goes in the “P” column 8

SIPOC OUTPUT- What does the process step produce? MATERIALS/INFO CUSTOMER- Who receives what is being produced? PEOPLE 10

SIPOC SUPPLIER-Where does the inputs for our process step come from? PEOPLE INPUT-What is needed to complete the process step? MATERIALS/INFO 11

Supplier for step 1 Inputs for step 1 Step 1 Output for step 1 Output for Step 1 Inputs for step 1 Step 2 Step 3 Customer for step 1

SIPOC VIDEO http: //www. youtube. com/watch? v=8 r. JJ 8 j. JLJ 5 w 16

SIPOC BEGINNING: Arrive at Kitchen, gather supplies END: Delicious Sandwich in mouth OUT OF SCOPE: Beverages, Chips or Side 18

contacts Phone x 25689 Carla Gardner Donna Richardson Rachel Hills Tim Harris Decarla. Gardner@va. gov Donna. Richardson@va. gov Rachel. Adams 2@va. gov Timothy. Harris 3@va. gov Tanisha Cotton 24452 Tanisha. Cotton@va. gov Sherin Tiji Sherin. Tiji@va. gov x 27355 Delaine C. Fournier. Delaine_C@va. gov x 26178 Cheryl Gayden-Hicks Cheryl. Gayden. Hicks@va. gov x 24146 Sachin. Patel@va. gov x 24214 Sachin Patel ` x 27142 x 24214 x 25710 x