Leading Difficult Conversations To copy or adapt this

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Leading Difficult Conversations To copy or adapt this material, see Opportunity. Culture. org/terms-of-use 2019

Leading Difficult Conversations To copy or adapt this material, see Opportunity. Culture. org/terms-of-use 2019 |

School Excellence Portal Log on to the OC School Excellence Portal: opportunityculture. org/portal Having

School Excellence Portal Log on to the OC School Excellence Portal: opportunityculture. org/portal Having Problems? Let us know here! 2019 | 2

Revisit Self-Reflection See Handout Time for reflection: 10 minutes 2019 | 3

Revisit Self-Reflection See Handout Time for reflection: 10 minutes 2019 | 3

Handshake Partners Find a partner you do not interact with often and discuss your

Handshake Partners Find a partner you do not interact with often and discuss your self-reflection: 1. What’s changed? 2. What would you like to improve? 3. How did you rate yourself on Question 14? 2019 | 4

Session Objectives • Introduce frameworks from the book Crucial Conversations: Tools for Talking When

Session Objectives • Introduce frameworks from the book Crucial Conversations: Tools for Talking When Stakes Are High to lead productive difficult conversations. • Practice leading a difficult conversation. 2019 | 5

Reflection 1. On a scratch sheet of paper, write a summary of a difficult

Reflection 1. On a scratch sheet of paper, write a summary of a difficult conversation you have experienced as a teacher with another adult. 2. Reflect: How did you plan for this difficult conversation? 3. Consider: What made the conversation so difficult? 4. What was the outcome of the conversation? Time for reflection: 5 minutes 2019 | 6

Crucial Conversations A framework from Crucial Conversations: Tools for Talking When Stakes Are High

Crucial Conversations A framework from Crucial Conversations: Tools for Talking When Stakes Are High Source: Patterson, Kerry, Grenny, Joseph, Mc. Millan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: Mc. Graw-Hill. 2019 | 7

Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by

Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, Mc. Millian, Switzler Poster image retrieved from https: //www. vitalsmarts. com/resource/crucial-conversations-book/ 2019 | 8

STATE: A Tool to Lead the Conversation Share your facts. Talk tentatively. (Perhaps; In

STATE: A Tool to Lead the Conversation Share your facts. Talk tentatively. (Perhaps; In my opinion…) (I noticed…) WHAT Tell your story. (It made me think…) Ask for others’ path. (What is your take? . . . ) HOW Encourage testing. (I would love to hear your thoughts…) Source: Patterson, Kerry, Grenny, Joseph, Mc. Millan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: Mc. Graw-Hill. 2019 | 9

Discussion If given the opportunity to redo your difficult conversation: 1. How would you

Discussion If given the opportunity to redo your difficult conversation: 1. How would you approach the conversation now? 2. What would be different this time around? 2019 | 10

Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by

Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, Mc. Millian, Switzler Poster image retrieved from https: //www. vitalsmarts. com/resource/crucial-conversations-book/ 2019 | 11

Jigsaw: Their Meaning See Handout Make It Safe Learn to Look Explore Others’ Paths

Jigsaw: Their Meaning See Handout Make It Safe Learn to Look Explore Others’ Paths Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, Mc. Millian, Switzler Poster image retrieved from https: //www. vitalsmarts. com/resource/crucial-conversations-book/ 2019 | 12

Jigsaw: Their Meaning 1. Read through the packet individually. 2. Discuss content as a

Jigsaw: Their Meaning 1. Read through the packet individually. 2. Discuss content as a group. 3. Write or draw a summary of the content on your chart paper. 4. Make a plan to present your topic to the full group. • Who will present? • How will you engage all team members? • How can you make your presentation engaging for the audience? ? 2019 | 13

Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by

Crucial Conversations Model Source: Crucial Conversations: Tools for Talking When Stakes Are High by Patterson, Grenny, Mc. Millian, Switzler Poster image retrieved from https: //www. vitalsmarts. com/resource/crucial-conversations-book/ 2019 | 17

Move to Action Both participants should agree on next steps: 1. 2. 3. 4.

Move to Action Both participants should agree on next steps: 1. 2. 3. 4. Who? Will do what? By when? How will we follow up? 2019 | 18

Work Time See Handout Use the Difficult Conversations Planning Template to prepare to role-play

Work Time See Handout Use the Difficult Conversations Planning Template to prepare to role-play your difficult conversation. 2019 | 19

Practice! Practice having a difficult conversation with your partner. Time Allotted Task 2 minutes

Practice! Practice having a difficult conversation with your partner. Time Allotted Task 2 minutes Share background context with your partner: • Who are you having a conversation with? • What is the issue? How did it start? Where are you now? • How will the person likely respond? 5 minutes Role-play conversation 3 minutes Debrief conversation: • What went well about the conversation? • Were there any moments that may have slipped into silence or aggression? • How could your partner improve? 2019 | 20

Action Items Write down 2 -3 action items you commit to incorporating into your

Action Items Write down 2 -3 action items you commit to incorporating into your work based on your takeaways from this session. For example: Action Item People Timeline Status Notes 2019 | 21

Exit Slip Thank you for your engagement and participation. Please complete the exit slip

Exit Slip Thank you for your engagement and participation. Please complete the exit slip to provide feedback on this session prior to leaving. 2019 | 22

1 Sources • Patterson, Kerry, Grenny, Joseph, Mc. Millan, Ron. Crucial Conversations: Tools for

1 Sources • Patterson, Kerry, Grenny, Joseph, Mc. Millan, Ron. Crucial Conversations: Tools for Talking When Stakes Are High. New York: Mc. Graw-Hill. 2019 | 23

Follow Us! Keep up to date on Opportunity Culture with resources and research from

Follow Us! Keep up to date on Opportunity Culture with resources and research from Public Impact by following: @Public. Impact @Opp. Culture Facebook. com/Public. Impact Facebook. com/Opportunity. Culture Linked. In. com/company/public-impact---chapel-hill-nc Subscribe to the quarterly Opportunity Culture newsletters, with content by and for Opportunity Culture educators, and sign up to get Remind messages for them: Opportunity. Culture. org/mailing-list/ Remind. com/join/ocnew 2018 | 24

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