Leading a Reinvention after Disruption Disruption Media frenzy

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Leading a Reinvention after Disruption

Leading a Reinvention after Disruption

Disruption • Media frenzy • Essential v non-essential employee • States respond differently •

Disruption • Media frenzy • Essential v non-essential employee • States respond differently • • • Global impact Pandemic Business disruption Shelter in place Home school Illness Quarantine Isolation Economic impact

Recent Trends Economic volatility E-Commerce Fastest incline/ decline Remote work Increase 28% to 53%

Recent Trends Economic volatility E-Commerce Fastest incline/ decline Remote work Increase 28% to 53%

WHAT’S NEXT? REINVENTION

WHAT’S NEXT? REINVENTION

Reinvention Steps Debrief Plan • • Actions taken Impact of the actions Lessons learned

Reinvention Steps Debrief Plan • • Actions taken Impact of the actions Lessons learned Successes Self-management Employee engagement Team building Business process improvements • Change management

Self Management

Self Management

Self Management Actions 1. Do an honest assessment through reflection 2. Ask a trusted

Self Management Actions 1. Do an honest assessment through reflection 2. Ask a trusted advisor feedback 3. Track your time and energy

Employee and client engagement Meet them where they are

Employee and client engagement Meet them where they are

Employee Engagement Actions 1. Build an on-ramp back to work and re-assimilate staff 2.

Employee Engagement Actions 1. Build an on-ramp back to work and re-assimilate staff 2. Welcome and thank each person individually 3. Celebrate any milestones or events that were missed 4. Ask them to reflect personally 5. Talk to them how things have changed 6. Draft individual development plans for future training/ readiness 7. Determine how to bring in some practices to retain to everyday

Client Engagement 1. Understand their business changes / needs 2. Share any impacts your

Client Engagement 1. Understand their business changes / needs 2. Share any impacts your company has experienced 3. Share new services you are providing 4. Discuss any changes to the future relationship

Team Building

Team Building

Team Engagement Actions 1. Bring the team together for a lunch or meal 2.

Team Engagement Actions 1. Bring the team together for a lunch or meal 2. Facilitate a normalizing session for your team 3. Address the different contributions 4. Address any changes that may have occurred 5. Conduct a SWOT 6. Determine development for team 7. Reset expectations and code of conduct

Business Process Improvement Meeting Inventory Process Mapping Critical Thinking Brainstorming Sticky note

Business Process Improvement Meeting Inventory Process Mapping Critical Thinking Brainstorming Sticky note

Business Process Improvement Actions 1. Use successes and lessons learned for direction 2. Inventory

Business Process Improvement Actions 1. Use successes and lessons learned for direction 2. Inventory and adjust meetings 3. Leverage communications 4. Use process mapping for continuous improvement

Action Plan Conduct an after-action review for your organization Outcome: Successes and Lessons Learned

Action Plan Conduct an after-action review for your organization Outcome: Successes and Lessons Learned Assess self- behaviors and attitudes Outcome: Adjust habits Have candid conversations with your staff Outcome: Reset expectations Conduct a team meeting Outcome: Normalize the team Assess business processes Outcome: Process improvements Reinvention

Resources Mindy Price 614 -214 -6227 Mindy. Price@Direct. Effect. Solutions. com Coursera- free and

Resources Mindy Price 614 -214 -6227 Mindy. Price@Direct. Effect. Solutions. com Coursera- free and subscription online college curricula https: //www. coursera. org/ Linkedin Learning (often free through your local library) FDOT telework training resources http: //telework. fl. gov