Leadership Series 1 How to Train RENA WARE

Leadership Series 1: How to Train RENA WARE UNIVERSITY WW 4. 16 Leadership Series 1

Agenda 1. Why train? 2. The Rena Ware Training 3. 4. 5. Method Training barriers and how to overcome them How to transition from potential into success Training plan Leadership Series 1

You Want To Learn How To Train? Leadership Series 1

Why Train? Leadership Series 1

Leadership Series 1

Rena Ware Vision Leadership Series 1 Help others reach their dreams, and you will reach your dreams.

Helping Others? Leadership Series 1

We help others Helping Others? Leadership Series 1 § By teaching Consultants how to sell and recruit § By teaching leaders how to teach

Teach others to reach their dreams, and you will reach your dreams. Leadership Series 1

Seminar Objective s Leadership Series 1

Squeeze the most out of the Rena Ware Opportunity

Seminar Objectives Be a better professional Leadership Series 1

Seminar Objectives Learn how to increase your EARNINGS Leadership Series 1

Seminar Objectives M O N E Stop Suffering Y Time (1 year) Leadership Series 1

Money Recruiter / Trainer Salesperson Time Leadership Series 1

Seminar Objectives M o n e y Seminar Objectives Time (1 year) Leadership Series 1 your permanent growth

Seminar Objectives Contribute more to others’ happiness Leadership Series 1

Seminar Objectives Have more, so you can give more to your family Leadership Series 1

Become a better version of yourself

We Help Others The Rena Ware Training Method Leadership Series 1 How?

We Help Others The Rena Ware Training Method Leadership Series 1 We help others by developing their best behaviors towards sales, recruiting and, training

Developing Behaviors To develop adults, you need to eliminate, replace, or create new behavior. You could do that using: • Passive method • Rena Ware active training method Leadership Series 1

Passive Method § To expect Consultants will improve their behavior by having to figure out answers by themselves § Disadvantages • Too slow • Too risky • It may be illegal Leadership Series 1

The Rena Ware Training Method Leadership Series 1

Exercise Leadership Series 1

Selling The Training • Why is learning and changing important? • How does training benefit me as a Consultant? • How am I rewarded as a Consultant? Leadership Series 1

Giving the Class Present a theoretical training session • RWU Seminar • One Point Lesson (OPL) Leadership Series 1

Consultants Observe • The trainer must apply the concepts explained in class with real-life field examples • In this stage, Consultants observe and socialize Leadership Series 1

You hold a basketball with both hands and fingers, not the palms. Let’s suppose you are a right-handed player who is about to make a shot. Place your right hand just below the ball and bend your wrist back. Hold the ball straight up above your head at forehead level to the right, so that your elbow forms a 90° angle with your right shoulder. Use your left hand with the fingertips straight up to hold the ball on one side. Leadership Series 1

Leadership Series 1

Consultants Observe • Show at least 3 examples • Use official Rena Ware tools • DO NOT TRY TO SHOW OFF Leadership Series 1

Consultants Practice Consultants must duplicate what they have learned and seen Leadership Series 1

“If you give a man a fish, he will have a single meal. If you teach him how to fish, he will eat all his life. ” Kwan-Tzu (Chinese philosopher) Leadership Series 1

Field Training At the end of the process, the Consultant and trainer should visit a few customers to verify the Consultant’s preparation and make suggestions to improve his performance Leadership Series 1

• What do you have to say? • What is being done right • What could be improved • The purpose of the activities • Consultants link their experiences with acquired knowledge. Then, they begin to understand. Leadership Series 1

Field Training RW 400 Personal Progress Chart Leadership Series 1

Field Training RW 400 Personal Progress Chart Leadership Series 1

Field Training Selling the Training The Rena Ware Training Model Giving the Class Consultants Practice Consultants Observe Leadership Series 1

Exercise Leadership Series 1

Rena Ware Training Objectives 1. Speed the process of creating leaders. 2. Improve skills and abilities of Consultants and leaders. 3. Make Rena Ware the best company for personal and professional development. 4. Create a culture of people’s development. Leadership Series 1

Summary • We are here to help and become a better version of ourselves. • In order to help, we must develop the best behaviors in our Consultants and leaders. So, we need to learn how to teach using an active Rena Ware training method. • Helping (teaching) others will allow us to make the most of the Rena Ware Opportunity. Leadership Series 1

Training Barriers Leadership Series 1

What Keeps Us From Training? Leadership Series 1

Why Don’t We Train? ¥ Fear of public speaking ¥ Not knowing how to do it ¥ Don’t have materials / Have nothing to give ¥ Don’t have time / Have other priorities Leadership Series 1

Barrier Fear of Public Speaking (FPS) Leadership Series 1 Who is afraid of public speaking?

We Are Not Alone Fear of Public Speaking (FPS) § 15 million Americans suffer from “social fears” (Social Anxiety Disorder – SAD)1 § Fear of public speaking arises out of being self-conscious of being watched, judged, and criticized by others. § The person is afraid of making mistakes and being embarrassed in front of others. Anxiety Disorders Association of America : www. adaa. org 1 Leadership Series 1

Symptoms Fear of Public Speaking (FPS) Symptoms § Fast pulse, sweating, shaky legs, heavy breathing, chest pain, nauseous, stomach ache, muscular stress § Avoiding public speaking and training FPS can limit our leadership skills if we do not deal with it Leadership Series 1

Fear of Public Speaking (FPS) There is a solution Leadership Series 1

Ways to Deal with FPS Fear of Public Speaking (FPS) Leadership Series 1 Get ready § Set your training goal § Review the Trainer’s Guide in order to have ALL extra necessary materials § Have an copy of the Trainer’s Guide and Participant’s Workbook (just in case)

Ways to Deal with FPS Practice Fear of Public Speaking (FPS) Leadership Series 1 § Practice the seminar using both the Trainer’s Guide and Participant’s Workbook simultaneously. Include all the exercises § Read the seminar in front of a mirror § Record yourself to check your tone of voice and energy level § Practice the seminar in sections (ask your leader to let you train a part of the seminar to gain practice)

Ways to Deal with FPS Fear of Public Speaking (FPS) Leadership Series 1 For Consultants to be trained, keep in mind that: § They want you to be successful in your training. They are on your side § They do not expect you to be perfect § They know you are giving them valuable information; they are thankful for your efforts to help them develop their business

Ways to Deal with FPS Fear of Public Speaking (FPS) Leadership Series 1 On the training day: § Arrive early to check the meeting room and materials § Have small talks with the Consultants before the training session § Take deep breaths (at least 3) before beginning to talk § Don’t drink TOO MUCH coffee or energetic drinks, they may increase anxiety

Steps to Deal with FPS STEP 1: Be fully aware: Fear of Public Speaking (FPS) Leadership Series 1 § It is normal to feel FPS. It will not go away, but you can deal with it § FPS is temporary § You have the resources to cope with it § If determined, everybody can overcome it

Steps to Deal with FPS STEP 2: You have to face it Fear of Public Speaking (FPS) Leadership Series 1

Barrier: Not knowing how to do it Giving a class (seminar or OPL) has to do with public speaking techniques Fear of Public Speaking (FPS) Leadership Series 1 You have to face it

Public Speaking Techniques Follow the instructions in your Guide § The guide provides an easy-to-follow system (you only need to read) § It has valuable information your Consultants are waiting for § In other words, Leadership Series 1 Do NOT improv

Public Speaking Techniques In your trainings: § Have Participant´s Workbooks, literature, product samples, extra pens, and any other useful materials. § Have a board or flip chart to write notes. § Bring your Trainer’s Guide with the required notes Leadership Series 1

Public Speaking Techniques Your voice tone: § Speak loud and clear. § Vary your voice tone and speed as appropriate § Speak in a compelling manner, from your heart Leadership Series 1

Public Speaking Techniques Do the exercise of holding a pencil between your teeth to improve pronunciation Leadership Series 1

Public Speaking Techniques Your body: § Walk around the room, but avoid “dancing”. § Emphasize words with powerful gestures, looking around to try to make eye contact with each person in your audience. § Concentrate on a positive body language. Stand straight with an open posture and avoid thinking about your hands. § Lean forward; be energetic and confident. Leadership Series 1

Public Speaking Techniques Use the silent actor’s technique Leadership Series 1

Public Speaking Techniques Add your personal touch: § Use humor § Tell stories - everybody likes them § Laugh at yourself § Learn about metaphors § Do not overuse these resources Leadership Series 1

Single women complain about all good men being married… …married women complain about their husbands… Moral: There are no good men Leadership Series 1

Public Speaking Techniques Connect with your audience: § Make visual contact - look for a “friendly face” § Try to connect with your audience as soon as possible, be humble, and smile. § Lead the conversation, and do not get off the point. Pay attention and listen. § Avoid controlling your Consultants’ reactions, just control your training. Leadership Series 1

Public Speaking Techniques Types of training participants § Supporters and Followers § Know and respect the subject § Want to help you, and are very supportive § Neutral § Do not know the subject § Will become followers if they find training valuable Leadership Series 1

Public Speaking Techniques • Talk to them in advance • Assign them a role Types of training participants § Hostile § Disregard the importance of training § Negative people § They think they know better § Talk without knowledge Leadership Series 1

Public Speaking Techniques § What to do when participants are inattentive § § § Pause – be quiet Say his or her name Approach the person Ask the person something Ask the person to help you with the reading Avoid asking him or her to be quiet, unless necessary Leadership Series 1

Public Speaking Techniques § Begin with enthusiasm, and close with more enthusiasm § Draw their attention, pique their interest § Close calling for action § Ask for their feedback: Remember, we always need to improve our training skills § Control and respect time Leadership Series 1

Public Speaking Techniques § Be yourself — try not to imitate others when it comes to public speaking. § Be honest. You are a Rena Ware trainer. That is a great responsibility. Be honest to yourself and in your dealings with Consultants. § Visualize yourself having an excellent training session, where you get the message across Leadership Series 1

Public Speaking Techniques § Manage unexpected events in a natural manner. Something will always happen. What matters is how you react to that “something”. Remember, you are not responsible for the face you have… Leadership Series 1 …but for the look you put on your face…

What should I train about? Leadership Series 1 Barrier: There are no materials / I have nothing to give

RENA WARE UNIVERSITY Leadership Series 1

How are Materials Created? • Research of better field practices (based on examples) • Creation of a base document • Filters: Corporate and legal • Creation of guides and tools • Feedback Leadership Series 1

RENA WARE UNIVERSITY Leadership Series 1

Basic Training § This seminar is designed to provide basic knowledge and skills to help you start a successful Rena Ware career. § Content § Rena Ware University § Appointments and referrals § Presentation and closing § Recruiting § Handling Objections Leadership Series 1

Appointments and Referrals RENA WARE UNIVERSITY Leadership Series 1 § This seminar teaches how to obtain appointments for sales presentations § Content § Communication/ What Do You Need to Be the Best? § Professional Telephone Skills § Known/ Unknown Market § Other Sources to Obtain Appointments § Most Common Objections to Setting Appointments § Asking for Referrals § Designing a System to Get Appointments

Display and Closing § This seminar teaches how to make simple yet effective presentations. § Content § The Communication Process § The Characteristics of Successful Demonstrators § The 6 Steps of the Call § The Steps of the Closing § L. C. O. – Managing Objections § The Most Common Objections Leadership Series 1

Product Training Advanced training on cookware utensils § Content: § Features and Benefits § Cooking Options § Demonstration Tips § Jumbo/Gran Cacerola/Frypans § Warranty and Replacements § Care and Maintenance Leadership Series 1

Product Training The Aqua Nano training § Content: § The Environmental Disaster § Be Part of the solution § Features and Benefits § How it works § Warranty and Replacements Care and Maintenance Leadership Series 1

Recruiting for Success This seminar teaches how to apply recruiting techniques in different situations. § Content § Why Recruit? § The Steps of Recruiting § The Most Common Objections Leadership Series 1

Leadership Series - 1 RENA WARE UNIVERSITY Leadership Series 1 This seminar teaches new Team Builders how to train. § Content § Why train? § Rena Ware training method § Training barriers § How to transition from potential into success § Training Plan

Leadership Series - 2 RENA WARE UNIVERSITY Leadership Series 1 This seminar teaches Senior Leaders and above how to plan for success. § Content § Why Develop my Business? § Administrative Policies and Procedures § Proper Communication § Opportunity Meetings § The Ideal Office

Leadership Series - 3 RENA WARE UNIVERSITY Leadership Series 1 This seminar teaches Senior Leaders and above how to plan for success. § Content § Developing leaders § One-on-One Sessions § Motivational techniques § The best tool § Healthy business § A new culture § Be the leader of your business

Personal Development - 1 RENA WARE UNIVERSITY Leadership Series 1 This seminar teaches you about personal development § Content § The Importance of Personal Development § Steps of Personal Development § 10 Common Traits of Great Leaders § The Leadership Secret § Change § Self-Belief

Personal Development - 2 RENA WARE UNIVERSITY Leadership Series 1 This seminar teaches how to develop your Consultants § Content § Why Develop Consultants § Developing Consultants Step By Step § Creating Team Builders § The Numbers game § Motivation § The Power of Duplication

Personal Development - 3 RENA WARE UNIVERSITY Leadership Series 1 This seminar teaches you about personal development § Content § The Importance of Personal Development § Steps of Personal Development § 10 Common Traits of Great Leaders § The Leadership Secret § Change § Self-Belief

Frequency Basic Training – Once a week Skills seminars: • Appointments & Referrals • Display & Closing • Product Training • Recruiting for success Cycle: one per week Other seminars: • Leadership 1 -3 • Personal Development 1 -3 Cycle: one per month Leadership Series 1

Frequency Leadership Series 1

Barrier: § § Don’t have time Have other priorities Leadership Series 1

Teach Consultants How To: Sell Recruit Leadership Series 1

Teach Leaders How To: Train Leadership Series 1

How Long Will It Take? 2. Show the Specials Offers Show the special packages and explain the benefits they would offer to your future customers. Fist, present the package with the highest value. Leadership Series 1

How Long Will It Take? 2. Show the Special Offers Show the special packages and explain the benefits they would offer to your future customers. First, present the package with the highest value. “Rena Ware International wants everyone to enjoy the benefits of these utensils. Therefore, the regular price of this package is $__. What do you think about it? It is a good price, don’t you think so? But there a more good news. Aren’t we all always looking for better prices? Therefore, you can buy this package for $__. __ (show the special price) for a limited time period. This is equal to $__. __ per week. ” Leadership Series 1

How Long Will It Take? 2. Show the Special Offers Show the special packages and explain the benefits they would offer to your future customers. First, present the package with the highest value. “Rena Ware International wants everyone to enjoy the benefits of these utensils. Therefore, the regular price of this package is $__. What do you think about it? It is a good price, don’t you think so? But there a more good news. Aren’t we all always looking for better prices? Therefore, you can buy this package for $__. __ (show the special price) for a limited time period. This is equal to $__. __ per week. ” Tip – Assumed Closing: A good advice for a natural closing is to assume the customer is willing to buy. The fact that your future customer has let you in to his/her home shows his/her interest in our products. In the assumed closing technique you ask questions assuming the customer already decided to make a purchase. The questions are generally related to information required to fill out the purchase order. So, you may write down the answers in this material. You may ask something like: “Which of these special packages would you like to have? What is your full name? Whose name should I make the purchase order to? Where would you like to receive the merchandise? Leadership Series 1

Rena Ware Training Leadership Series 1 -3 Skills Basic Consultants Leadership Series 1 Earnings Plan Completing Sales Contracts Personal Development 1 -3

From Potential To Success RENA WARE UNIVERSITY Leadership Series 1

We All Have Potential Leadership Series 1

There Is Something… …we would like to change (skills and abilities we want to develop) Leadership Series 1

How Long Will It Take? Success Potential Skills and Abilities

How Long Will It Take? Success Rena Ware Training Potential Skills and Abilities

From Potential To Success Rena Ware Training Makes Change Possible Leadership Series 1

The Training Plan RENA WARE UNIVERSITY Leadership Series 1

Out of Shape? Appendix 3 “The Old Lumberjack” Leadership Series 1

Your ax is your ability to develop other leaders within the organization Leadership Series 1

Corporate Training Get In Shape (Sharpen Your Ax) Leadership Series 1

Training Never Ends Training IS NOT AN ISOLATED EVENT Leadership Series 1 Day 50 Day 100

Lower the Bar Leadership Series 1

Weekly Schedule You Need To Be Consisten t Leadership Series 1

The Next Steps Leadership Series 1

16 Weeks to Growth Leadership Series 1

“If you plan for a year, plant a seed. If you plan for a decade, plant a tree. Kwan-Tzu (720 -645 BC) If you plan for a century, train and educate men. For if you sow a seed once, you reap a single harvest. Train and educate men, and you reap a hundred harvests. ” Leadership Series 1

Remember: You Are Now A Rena Ware Trainer! Leadership Series 1