leadership practices collaboration step up step back culture
leadership practices collaboration step up, step back culture of trust applications decision making considerations and risk problem solving
a leadership practicum creating a culture of trust
lack of trust price tags cultures that foster trust building team to team trust
make people trust each other?
how leaders can help
Trust how do you define trust?
Start Up who do you trust? Exercise: Pick a project. how did it develop?
what does a team without trust look like?
t s u r T ? f o g k a c e. T a L ric P
transaction costs Transaction Costs
self protection
repair broken trust?
other price tags?
the data… The 100 Best Places to Work
trust companies double performance over S&P for 10 years. high trust companies out perform low trust companies by 43%
Project Management how can leaders help teams build Trust? § Change Management
Trustworthiness “Get Trustworthy People”
Trustworthiness how often does that happen?
e s k e r h o t n w a e C l p o ? pe r e h t e g to
broken Trust?
trust Not built ? § Build Trust?
assess the team
who talks to whom? who listens?
Start Up broken trust with Exercise: Pick a project. a person on the team
what do you want do?
get the right people on the bus in the right seats. - Jim Collins Good To Great
get the wrong people off the bus.
is the next bus stop theirs?
Start Up Exercise: Pick a project. does the team need this person ?
the “vacation test”
build an Island? § Island…
Project Management integrate? How Do We Deliver?
Unleashing Innovation create a Culture of trust Collaboration Process
Project Management remove debilitating Fear § Dependency Management
in collaboration, people fear … - Warren Bennis Beyond Bureaucracy
losing identity
losing intellectual mastery
losing individualism
what do people fear ?
fear of losing control
not recognized for doing more work than others
not being able to differentiate myself
fostering trust
advance each other’s intentions and interests don’t impede them
be proactive in moving work forward
create transparency
Project Management honest and open communication § Focus, Communication, and Expectation Management
share § Build the right product experiences
team to team trust…
“a mega team”
validate others
accept risks collectively
Leading Agile team based measurements § Collaboration Model § Collaboration Process
people do what they are measured by measure results
let teams evaluate themselves
build confidence
short goals … early wins
celebrate success ! Collaboration Model
leadership role ?
Authentic
purpose over personal agenda - Jim Collins Good To Great
Project Management Trustworthy How Do We Deliver?
stay Positive
Stay Positive Focus on magnifying a person’s strengths rather than remedying weaknesses. - Peter Drucker
protect team Boundaries Protect Team Boundaries
continuous feedback
be transparent
share information
no hidden agendas
ensure fairness
summary
lack of trust price tags cultures that foster trust building team to team trust
read more… companies with cultures of trust: Cisco Systems § Build Trust? Google SAS Texas Instruments e. Bay Intuit Adobe articles at accelinnova. com/ibmclass. html or at greatplacetowork. com
the “off the bus test”
- Slides: 76
