LEADERSHIP EXCELLENCE IN CLUB BUSINESS Carrie Kepple Sponsored

LEADERSHIP EXCELLENCE IN CLUB BUSINESS Carrie Kepple Sponsored By Official Music Sponsor

Self-control

ONE THIRD OF 600 KIDS WERE ABLE TO WAIT. THEY PROVED TO BE: • BETTER BEHAVED IN SCHOOL • SIGNIFICANTLY HIGHER SAT SCORES • HEALTHIER • MORE FINANCIALLY SECURE • LOWER CRIME RATES

SELF CONTROL CHOOSING TO DO WHAT IS RIGHT/BEST WHEN YOU FEEL LIKE DOING WRONG

THE DUNEDIN STUDY • 45 year study • Over 1, 000 babies in 1973 • 95% subject retention rate • observe the implications and consequences of developmental, genetic, and social influences on its subjects’ health, wealth, and happiness • The end result offers one of the clearest pictures of what makes us who we are, and why

Self-control is the #1 attribute to determining success in life and leadership.

5 common moments in club business to watch out for that will test your self control • Unannounced Interruptions by staff or members • Member feedback that unwarranted or inaccurate • All of the tempting ways to procrastinate in a club • Voicing frustrations in front of staff or members • Temptation to arrive and go straight to your desk before circulating the club and greeting staff and members

SELF AWARENESS KNOWING WHAT NEEDS TO BE SELF CONTROLLED

• Story about Hogan test… tradition…

SELF AWARENESS RESULTS

CRINGE FIRST, THEN ACCEPT CHALLENGE… Have you ever? - Feared judgement Held onto the past Acted like the victim Not forgiven yourself or someone else - Lost your cool inappropriately

GREAT LEADERS DON’T… BUT IF THEY DID… 1. 2. 3. 4. HAVE FEAR OF JUDGEMENT LIVE IN THE PAST ACT LIKE THE VICTIM HAVE TROUBLE FORGIVING THEMSELVES AND OTHERS 5. HAVE TROUBLE KEEPING THEIR COOL NO MATTER WHAT …PLAY SMALL, AVOID RISKS, PEOPLE PLEASE …CAN’T EMPOWER PEOPLE OR MOVE FORWARD …SEEK SYMPATHY, PLACE BLAME, SEEK ATTENTION …RESENT THEMSELVES OR OTHERS, SEEK REVENGE, STAY ANGRY …ARE UNPREDICTABLE, ERRACTIC

SELF CARE MEETING YOUR OWN BASIC NEEDS TO FUNCTION SUCCESSFULLY FOR OTHERS

TAKE CARE OF YOURSELF BEFORE ATTEMPTING TO TAKE CARE OF OTHERS.

DO YOU… • GET ENOUGH SLEEP? • EXERCISE REGULARLY? • EAT WELL? • SPEND ENOUGH TIME WITH FAMILY AND FRIENDS? • SPEND ENOUGH TIME ON THINGS YOU ENJOY OUTSIDE OF WORK?

INTENTIONS THE BIG IDEA, THE WHY, THE PURPOSE, THE CAUSE… WHY WILL PEOPLE FOLLOW YOU AND HOW WILL THEY DO IT?

D. B. F. C. A. DESIRE - DO PEOPLE WANT TO FOLLOW YOUR VISION? DOES IT LIGHT THEM UP? BELIEF – DO THEY FEEL THEY CAN BE A PART OF IT? CAN THEY VISUALISE THEMSELVES IN IT? FOCUS - DOES YOUR PLAN TO ACHIEVE THAT PURPOSE LOOK REALISTIC AND ENJOYABLE TO THEM? COMMITMENT – ARE THEY ABLE TO MEET THE EXPECTATIONS OF WHAT YOU’RE ASKING? ACTION – CAN THEY CONTRIBUTE TO THE VISION ALONG THE WAY? DO THEY HAVE A GREEN LIGHT TO TAKE ACTION AS NEEDED?

WHAT DO YOU WANT YOUR CLUB TO ACHIEVE? HOW CLEAR IS IT IN YOUR HEAD? WHY DO YOU WANT YOU AND YOUR TEAM TO ACHIEVE IT? HOW DO YOU WANT YOUR TEAM TO ACHIEVE IT?

ENVIRONMENT & CULTURE THE PHYSICAL ENVIRONMENT PEOPLE WORK IN AND HOW THEY ARE TREATED IN THAT ENVIRONMENT DETERMINE THEIR ENGAGEMENT AND PERFORMANCE. GET IT RIGHT!

FIGHT OR FLIGHT… WHAT EMOTIONS WOULD YOU FEEL IF YOU WERE BEING CHASED BY A BEAR? - SCARED FRIGHTENED ANXIOUS NERVOUS WOULD YOU BE ABLE TO CONCENTRATE ON A TASK? COLLABORATE WITH OTHERS? BE PRODUCTIVE? . . NO, ME EITHER. SO WHY DO SO MANY LEADERS LET BEARS INTO THE WORKPLACE?

PHYSICAL REACTIONS TO STRESS & FEAR • STRESS AND FEAR RELEASES CORTISOL… • CORTISOL IMPAIRS THINKING AND DECISION MAKING… • IN TOXIC CULTURES WE ARE BIOLOGICALLY MORE LIKELY TO MAKE BAD DECISIONS.

1 2 3 RESPECT & CARE TRANSPARENCY & CONSISTENCY OPEN & SUPPORTIVE

YOUR ABILITY TO MEET THEIR NEEDS IN THEIR WORK ENVIRONMENT

YOUR CLUB ENVIRONMENT • ARE YOUR OFFICES OPEN PLAN OR CLOSED DOORS? • ARE THE BASIC NEEDS OF YOUR STAFF MET? • DOES YOUR STAFF KNOW THE SCORE OF THE GAME? HOW MANY MEMBERS YOU HAVE? HOW MANY NEW MEMBERS JOIN EACH MONTH? HOW MANY LEAVE EACH MONTH? HOW MANY ATTEND EACH MONTH? THE HIGH LEVEL SUCCESS OF THE CLUB? • DO YOUR STAFF GET TO PARTICPATE IN REGULAR MEETINGS? GIVE FEEDBACK? CONTRIBUTE TO NEW INNITIATIVES? • DO YOUR STAFF FEEL A CERTAIN LEVEL OF AUTONOMY TO DEAL WITH MEMBER ISSUES WITHOUT HAVING TO COME ASK YOU EVERYTIME?

PEOPLE & CULTURE CREATE A FAMILY YOU WOULD WANT TO JOIN

THE PLAYBOOK 1. NO CATCH OUT CULTURE 2. FAILURE BECOMES FUEL 3. CELEBRATE PROGRESS, NOT JUST WINNING 4. CHAMPION EACH OTHER 5. LEAD FROM THE BENCH 6. PLAY TO THE RULE, NOT THE EXCEPTION 7. TEAM RITUALS & COMMINCATE WITH PREDICTABLE FREQUENCY

RESPECT WORK LIFE BALANCE NEVER BE TOO BUSY TO LISTEN AND ASK QUESTIONS GET TO KNOW THE PERSON MORE THAN THE JOB THEY ARE DOING SHARE… TRANSPARENCY SAYS YOU TRUST THEM WITH INFORMATION… THE LAW OF RECIPROCITY TELLS US THEY WILL THEN RETURN THAT SAME TRUST TO YOU…

DO YOU KNOW THEIR FULL LEGAL NAMES? DO YOU KNOW WHERE THEY LIVE? DO YOU KNOW ANYTHING ABOUT THEIR PERSONAL LIVES? DO YOU KNOW THEIR FAVOURITE HOBBY? DO YOU KNOW WHAT THEY VALUE? DO YOU KNOW WHAT THEY DISRESPECT? DO YOU KNOW WHAT TIME OF DAY THEY ARE AT THEIR BEST? DO YOU KNOW WHEN THEIR BIRTHDAYS ARE? DO YOU KNOW ME?

• RECRUIT ME FOR VACANCIES IN THE ROSTER • STICK TO THE ROSTERED TIMES YOU RECRUITED ME FOR • STAY CONSISTENT AND PREDICTABLE FOR ME SO I CAN HAVE A LIFE OUTSIDE OF WORKING AT THE CLUB CARE ABOUT ME

EMPOWER YOUR PEOPLE • HIRE AND CREATE ENTREPRENEURS • OPEN BOOK MANAGEMENT • OWNERS OF P&L • BONUS AS A PERCENTAGE OF PROFIT FOR THEIR DEPARTMENT. MAKE THEM FEEL LIKE AN OWNER AND THEY WILL ACT LIKE ONE

KNOW WHAT DRIVES YOUR PEOPLE

FOR NON-ROSTERED STAFF, REMUNERATE BY OUTPUT, NOT BY TIME NOBODY EVERY SAID THEY WERE INSPIRED BY A CLOCK WATCHER… FOCUS ON WHAT MATTERS

GENUINE TRUST

TAKE ACTION • STRONG DISCIPLINE WHEN NEED TO… • BE BRUTALLY HONEST… EVEN IT FEELS UGLY FOR YOU! • NEVER COMFORT THEM WITH A LIE OR OMISSION TO MAKE YOURSELF FEEL BETTER. FACE IT! • TAKE ACTION AND STOP POOR BEHAVIOR INSTANTLY. • … EVERYONE WILL RESPECT AND PROTECT THE TEAM CULTURE EVEN MORE THAN BEFORE!