LAS VEGAS VALLEY WATER DISTRICT CREDIT AND COLLECTIONS

LAS VEGAS VALLEY WATER DISTRICT: CREDIT AND COLLECTIONS AND OTHER FUN STUFF KAREN BASILOTTA

Southern Nevada Water Use

DESERT WATER 10% 90% Colorado River Other

SOUTHERN NEVADA CAPTURES AND RECOVERS 99% OF WATER USED INDOORS ONLY OUTDOOR CONSERVATION REDUCES THE COMMUNITY’S CONSUMPTIVE WATER USE

OUTSIDERS AND NEWCOMERS OFTEN POINT TO THE STRIP, BUT –NOT SO FAST! BECAUSE RESORTS USE MOST OF THEIR WATER INDOORS, THEY COLLECTIVELY CONSUME ONLY ABOUT 3 PERCENT OF OUR COMMUNITY’S WATER SUPPLY, WHILE THEY DIRECTLY EMPLOY ABOUT 100, 000 PEOPLE 15

LET’S TALK ABOUT CREDIT AND COLLECTIONS v Credit & Collections reviews delinquent accounts and determines accounts that are high priority for shut off, negotiates and secures payments. v We use built in CIS processes to generate fees and send letters as customers evolve from collections to severance processes.

DELINQUENT SHUT OFF PROCESSING (DSO) v. The delinquent shut off report (DSO) is reviewed daily. v. Accounts are selected for DSO based on: v. Age of the debt v. Date of last payment v. Ownership status (renters are shut off, liens are filed for property owners) v. Review To Do’s v. Was a payment made? v. Was the payment returned? v. Possible circumvention? v. Send for DSO again if applicable

ADDITIONAL PROCESSES THAT ENABLE SUCCESS • Deposits for Commercial and Residential • Dedicated Commercial Business Team • Payment Options • Lien Processes • Business Process Design

OUTBOUND DIALING • 2018: • Nearly 83, 000 outbound calls placed • $3. 5 million collected in multiple payments options

BONDS • Additional Option for Customers include Surety Bonds • Confirmed each year on expiry to ensure up to date

LIENS • What is a lien? • A legal claim on a property used to secure payment of debt. • Guarantees 100% payment • Liens are recorded for owner’s accounts only • We lien in lieu of delinquent shut off • Lien in lieu of Disconnect at the main for inactive consumption

NRS STATUTE • Las Vegas Valley Water District Act • Chapter 167, Statutes of Nevada 1947 Sec. 9. 1. Delinquent bills for water or services.

LIENS • FY 2009 -2010 Liens Recorded • 4 Liens recorded totaling $5, 263. 49 • FY 2017 -2018 Liens Recorded • 3513 Liens recorded totaling $2, 493, 246

LIEN RESOLVED • This is the number of customers that pay us based on the initial demand letter: • 2331 demand letters • $924, 197. 08 collected

WHO SHARES OUR USE OF LIENS IN SOUTHERN NEVADA? • City of Henderson • City of North Las Vegas • Clark County Water Reclamation • Republic Services (no tax roll)

QUESTIONS PLEASE? Karen Basilotta Las Vegas Valley Water District 702 -258 -3977 Karen. Basilotta@lvvwd. com