Land Governance Building Trust Transparency in Land Administration
Land Governance; Building Trust Transparency in Land Administration Session 6 Institutional and Organizational Reforms Chris Paresi, ITC, Enschede, the Netherland 27 -29 May 2008, Windhoek, Namibia
Objectives § Review how to reform institutions and organizations to make them more transparent and effective § Highlight issues related to organization’s mandates, processes and information flow, control systems and capacity building in land administration 27 -29 May 2008, Windhoek, Namibia
Questions § How can organizations be more effective in providing products and services in a transparent manner? § How can organizations make their processes simple, transparent and effective? § What does capacity building mean for organizations? 27 -29 May 2008, Windhoek, Namibia
Land Governance § Failures due to § § § Poorly designed or implemented legislation Unclear or overlapping/duplicated mandates Complex institutional/organizational structures Inappropriate administrative procedures Incorrect or inadequate information (flows) Inadequate civil service capacity § Institutional Reforms § Streamlining and simplification of administrative procedures § Promotion of participation and accountability 27 -29 May 2008, Windhoek, Namibia
Courtesy UN-Habitat 27 -29 May 2008, Windhoek, Namibia
Organization’s mandates/charters § Clear/published mandates and charters § Mandate: organization’s purpose/key responsibilities § Customer Service Charter: commitments to customers; used standards; what if things go wrong? § Clear/published intra/inter-organization’s relationships § Government (central-local) - Private sector - NGOs and CBOs - Professional Organizations – Media - Citizens § Respective roles/responsibilities in Land Governance § Verifiable/measurable targets § Products and services 27 -29 May 2008, Windhoek, Namibia
Organizational processes (1) § Organization’s structure § Formal – Informal organization § Functional – Matrix – Network (virtual) § Simplify/clarify and standardize admin. processes and info. flows § Describe – Analyze - Visualize § Computerize – Internet (egovernment) § Records management 27 -29 May 2008, Windhoek, Namibia
27 -29 May 2008, Windhoek, Namibia
27 -29 May 2008, Windhoek, Namibia
Organizational processes (2) § Front office/Helpdesk § First office encountered by public/help-desk (where to go? how to obtain info? advices on problems) § Better access to info/services + effective/equitable service provision § One stop shop § Provision of several services from one place § Reduces opportunities for delay and corruption § Technological and institutional complexity § Complaint’s (Ombudsman’s) office/system § Independent examination of complaints on maladministration § Testimony of importance of transparency and accountability for the organization 27 -29 May 2008, Windhoek, Namibia
Front office/Helpdesk 27 -29 May 2008, Windhoek, Namibia
Management control systems § (Quality) Management System § (Quality) Policy (& Leadership) § (Quality) System § (Quality) Assurance and Control § Internal/external independent audit function + Oversight Committee § Audits/oversees operations/ activities § Makes processes and finances transparent + provides credible information § Independent anti-corruption agencies 27 -29 May 2008, Windhoek, Namibia
Capacity Building (1) § Organization’s development § Mandate, structure, processes, resources § Citizen’s/Civil Society empowerment § Role of academia, professional orgs. , media 27 -29 May 2008, Windhoek, Namibia
Capacity Building (2) § What does it mean for an organization? § Strengthens the knowledge, abilities, skills and behaviour of individuals § Improves institutional structures and processes § Such that the organization can efficiently meet its mission and objectives in a sustainable way More transparency? 27 -29 May 2008, Windhoek, Namibia
Plenary discussion 27 -29 May 2008, Windhoek, Namibia
Questions § How can organizations be more effective in providing products and services in a transparent manner? § How can organizations make their processes simple, transparent and effective? § What does capacity building mean for organizations? 27 -29 May 2008, Windhoek, Namibia
- Slides: 16