Lambeth Housing Management Structure Charts July 2015 1

Chief Executive’s Office Neil Wightman Director of Delivery Housing Management Director of Resources Director of Housing Services Head of Repairs (Interim) Head of Capital Delivery

Chief Executive’s Office Michelle Boyce (Acting) Head of CEO Office Housing Management Executive Support Officer 3

Resources HUMAN RESOURCES Vacant Director of Resources Stephen Davies Head of HR and OD HR Business Partner Organisation Learning & Development Manager HR Business Partner HR Advisor (FTC) HR Advisor Organisation Learning & Development Officer HR Trainee Officer (FTC) HR Officer Business Support Assistant Apprentices (FTC) 4

Resources Communication Vacant Director of Resources Marek Effendowicz Head of Communications Senior Communications Officer 5

Resources GOVERNANCE AND RESIDENT ENGAGEMENT Vacant Director of Resources Governance & Resident Engagement Manager Resident Engagement Officer Business Administration Apprentice (FTC) 6

Resources FINANCE Jem Bowen Head of IT IT Business Partner Senior IT Business Partner Data Officer IT Training Officer IT Business Partner (Technical) ICT Technical Resources Management Information & Data Manager Technical Business Analyst (HOS) FTC IT Support Officer AM&PM Project Manager (Capital Delivery) AM&PM Project Technical Business Analyst (CD) 7

Resources PERFORMANCE & PLANNING Mark Healy Head of Performance and Planning Performance Improvement Manager Vacant Programme Management Office (PMO) Manager Research and Business Planning Manager Performance Improvement Officer Business Administration Trainee (FTC) 8

Resources FINANCE Capital Accountant Patrick Pedder Head of Finance Income & Capital Finance Manager Capital Accountant Finance Manager Delegated Budgets Finance Manager Management Accountant Property Services Mgt Accountant Housing Management Financial Accountant Trainee Accountant Payments Team Leader Finance & Payments Officer Finance Officer (LTS) Finance Officer Finance & Payments Officer 9

Housing Services SERVICE IMPROVEMENT Director of Housing Services Head of Service Improvement Customer Response Manager Service Improvement Officer Service Improvement Manager (Call Handling) CSM Programme Manager ICT Technical Resource Customer Response Assistant Improvement, Review & Compliance Officer Service Improvement Officer (Call handling) Technical Business Analyst (CSM) Business Architect Project Business Expert (CSM) 10

Housing Services NORTH AREA Cedric Boston Director of Housing Services HS 012 Tim Fairhurst Area Housing Manager (North) SMG 3 Vacant (0. 5) Business Support Officer (0. 5) Executive Support Officer Estate Services Manager Area Customer Services Manager Estate Services Administrator Tenancy Enforcement Manager Estate Housing Officer Resident Participation Officer Customer Service Assistant Area Voids Properties Manager Customer Service Assistant Principal Customer Service Officer - Reception Resident Support Officer Customer Service Manager Area Disrepair Officer Customer Service Ass App (FTC) Vacant NASBO Officer Area Caretaking Manager Caretaking Supervisor Customer Service Assistant (FTC) Customer Service Assistant Tenancy Enforcement Officer Solutions Team – CSA Estate Services Assistant

Housing Services Cedric Boston Estate Pride Project Manager Director of Housing Services Executive and Business Support Officer Paul Webb Area Housing Manager (Central) Area Customer Services Manager Area Voids Manager Customer Service Manager Area Disrepair Officer Estate Pride Project Officer Landscape Architect Programme Manager Executive and Business Support Officer Tenancy Services Manager Tenancy Management Officer CENTRAL AREA Resident Participation Officer Estate Services Manager Estate Services Administrator Area Caretaking Manager Estate Housing Officer Customer Service Officer X 6 Customer Service Assistant X 4 Resident Support Officer Tenancy Enforcement Officer X 3 Caretaking Supervisor Solutions Team Customer Service Assistants X 3 Customer Service Assistant App (FTC) Customer Service Assistant Estate Services Assistant X 4 12

Housing Services SOUTH AREA Cedric Boston Director of Housing Services Idoya D’Cruze Area Housing Manager (South) Executive Support Officer Business Support Officer Resident Participation Officer Resident Support Officer Area Customer Services Manager Area Disrepair Officer Tenancy Enforcement Manager Estate Services Manager NASBO Officer Area Voids Properties Manager Principal Customer Services Officer – Reception Customer Service Assistants Customer Services Assistant Tenancy Enforcement Officer Customer Service Officer Solutions Team Customer Service Assistants Estate Housing Officer Customer Service Manager Customer Service Assistant Estate Services Administrator Area Caretaking Manager Caretaking Supervisor Customer Service Assistants Customer Service Assistant Customer Services Assistant APP (FTC) Estate Services Assistant 13

Housing Services CENTRAL INCOME TEAM Cedric Boston Director of Housing Services Paul Williams Head of Rent Collection Area Income Team Manager (North) Area Income Team Manager (Central) Area Income Team Manager (South) Business Development Manager Administrative Services Team Leader Principal Income Officer Parking & Garages Team Manager Welfare Reform Manager Admin Assistant App (FTC) Housing Benefits Assessment & Liaison Officer Income Assistant Income Officer Garages Technical & Repairs Officer Income Officer Welfare Solutions Officers Income Assistant Income Officer Income Assistant (FTC) Parking Support Officer Parking & Garages Officer Employment Coordinator Project Officer (Employment & Advice) 14

Housing Services HOME OWNERSHIP SERVICES Cedric Boston Director of Housing Services Executive Support Officer Leasehold Manager (Collections) Team Leader (Collections) Major Works Coordinator Lisa Keating Head of Home Ownership Services Collections Project Manager Customer Services Assistant Leasehold Resident Engagement Officer LH Manager (Consultations) Team Leader (Consultation) MW Project Manager Income & SC Accountant See next page for Customer Service & Sales Team Patrick Pedder Head of Finance L/Customer Service Assistant Major Works Coordinator SC Calculation Team Leader MW Coordinator Service Charge Calculations Officer Service Charge Coordinators MW Coordinator (Capital Works) Service Charge Co-ordinator (URH) 15

Housing Services HOME OWNERSHIP SERVICES Lisa Keating Head of Home Ownership Services Leasehold Manager (Customer Services & RTB) Leasehold Customer Service Assistant Team Leader (Customer Service & RTB) Legal Instructing Officer Service Charge Coordinator SC Customer Service Team RTB Officer Property Sales Team 16

Property Services Contract Management Gary Mitchell Head of Repairs Contract Manager Procurement Officer Contract Management Officer Business Support Officer

Property Services Neil Wightman ASSET MANAGEMENT Director of Delivery Housing Management Gary Mitchell Head of Repairs Area Asset Manager (North) Area Responsive Repairs Manager Executive Support Officer Cost Manager/ Quantity Surveyor Area Asset Manager (Central) Area Responsive Repairs Manager Business Support Officer Cost Manager/ Quantity Surveyor Area Asset Manager (South) Area Responsive Repairs Manager Executive Support Officer Cost Manager/ Quantity Surveyor Senior Surveyor Patch Surveyor Senior Surveyor Business Support Officer Patch Surveyor Business Support Assistant Business Support Officer Patch Surveyor Business Support Officer 18

Capital Works Team Capital Delivery Team Sue Gomer Head of Capital Delivery Team Roselyn Unegbu Project Coordinator Head of Programme Delivery Cost Manager/ Quantity Surveyor Occupational Therapist Asset Planning and Programme Manager Quantity Surveyor Asset Strategy Officer Data Input Officer Capital Programme Manager

Capital Works Team Central Area Team Capital Delivery Team Roselyn Unegbu Head of Programme Delivery Business Support Officer Senior Project Manager Clerk of Works Business Support Officer Programme Manager Project Officer Customer Liaison Officer Project Manager Technical Ispector Project Officer Customer Liaison Officer s Clerk of Work

Capital Works North Capital Works Team North Area Capital Delivery Team Roselyn Unegbu Business Support Officer Project Manager Project Officer Customer Liaison Officer Head of Programme Delivery Clerk of Works Senior Project Manager Project Support Officer/ Leasehold Liaison Officer Project Manager Project Officer Customer Liaison Officer

Capital Works Team South Area Roselyn Unegbu Head of Programme Delivery Clerk of Works Senior Project Manager Project Manager Project Officer Business Support Officer Project Officer Customer Liaison Officer

Property Services TECHNICAL SERVICES Sue Gomer Head of Capital Delivery Team (Interim) Jacqui Alexander Project Officer (Electrical) Head of Technical Services Manager Executive Support Officer Customer Liaison Officer Project Officer (Mechanical) Principal Electrical Engineer Maintenance Team Manager Gas Servicing Team Leader Principal Heating & Water Engineer Electrical Engineer Senior Structural Engineer Heating Inspector Heating Engineer Gas Servicing Officer Lift Engineer Water Quality Officer Business Support Officer Gas Servicing Officer Lift Engineer Apprentice (FTC) Business Support Officer Gas Servicing Engineer Assistant Structural Engineer

Property Services HEALTH & SAFETY Jacqui Alexander Head of Technical Services Manager Senior Health & Safety Advisor James Lowe Head of Health & Safety (Acting) Facilities Manager Fire Safety Advisor CDM Adviser & Asbestos Co-ordinator/Manager Health & Safety Advisor Business Support Officer Fire Risk Assessor Business Support Officer App Asbestos Safety Advisor Fire Risk Assessor 24