Lakeland Care 2019 Updates October 17 2018 1

Lakeland Care 2019 Updates October 17, 2018 1

The Dual Special Needs Product Medicare Advantage Plan for Medicare-Medicaid Enrollees

Expanding to 14 New Michigan Counties 2019 Expansion Counties: • • • Allegan Barry Bay Calhoun Kalamazoo Kent Mecosta Montcalm Newaygo • • • Ottawa Saginaw Sanilac St. Joseph Van Buren Existing Service Area Includes: • • • Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. Berrien Branch Gratiot Hillsdale Tuscola Washtenaw

DSNP Michigan Member Benefits United. Healthcare Dual Complete Value Added Benefits and Features: Dental Coverage: $2, 000 annual toward dental care OTC Debit Card: Up to $270/quarter - $1, 080/year on an over-the-counter (OTC) Debit Card. Expires annually Chiropractic Coverage: Up to 10 chiropractic visits every year Transportation: Up to 24 oneway rides for health care visits and prescription needs Personal Emergency Response System: Members are connected to trained operators in any emergency situation 24 hours a day Vision Coverage: Annual exam and $200 credit every two years for eyewear Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group.

DSNP Michigan Member Benefits United. Healthcare Dual Complete Value Added Benefits and Features: Hearing Coverage: Annual exam and $2, 000 credit every two years for hearing devices Foot Care: Four visits per year at $0 copay 24 -hr. Nurse. Line: Members can speak with a registered nurse anytime Meal Program : Up to 14 meals over seven days following discharge from a facility Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group.

UHCProvider. com Provider Portal: Link

Get the Power of Self Service with LINK Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 7

LINK Highlight: Prior Authorization Use the Prior Authorization and Notification Tile to check requirements, submit requests, upload medical notes, check status and update cases — without faxing or calling! • See if prior authorization or notification is required for United. Healthcare Commercial, United. Healthcare Medicare Advantage, United. Healthcare Community Plan and United. Health. One members • Find out which procedures require additional information and what to include • Upload any required medical notes or other attachments, and add messages about them for the reviewer • Check the status of all your notification and prior authorization requests and submit updates For more information — including quick reference guides and videos to help with using the Prior Authorization and Notification app — visit UHCprovider. com/paan Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 8

United. Healthcare in Action Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 9

Darin Yates Facility & Provider Advocate Office 269 -337 -9450 Email darin_yates@uhc. com Melanie Osment Director, Network & Community Programs Office 269 -343 -2952 | Cell 269 -271 -1118 Email mosment@uhc. com Contacts 10