LAFCU COM Continuity of Business Kelli Ellsworth Etchison
LAFCU. COM Continuity of Business Kelli Ellsworth Etchison Chief Marketing Officer Your Credit Union For Life Key Steps To Sustaining Your Business Through a Pandemic/Crisis LAFCU 11/2/2020 Internal Use Only 1
The Old Business Continuity Plan A sequence of scenarios that could negatively impact operations of a business. • • Loss or damage Supply chain Redundancy plan – Infrastructure (network/computers) How you would continue to operate/offer services or products Crisis communications Business Impact Analysis (critical vs non-critical functions) Table top testing Disaster scenarios such as tornado; fire; in some regions across the country earthquakes LAFCU 11/2/2020 Internal Use Only 2
The New Business Continuity Plan (Strategy) • • • The old plan + Pandemic Leadership team/Board of Directors on same page Communication Team(s) (external and internal-Basecamp platform) Assess and act quickly to keep your team safe Remote strategy • • • Business offering (products/services) Product offering Multiple locations (reduction) Keeping in close contact with your HR Team Consistent meetings (the first three weeks we met twice a day) – Vidyo • Swiftly Identify those that can move offsite immediately • Inventory equipment/build LAFCU 11/2/2020 Internal Use Only 3
Be Nimble • Re-deploying team members to other areas • In the remote environment, will all of your team have enough work? • Can they provide assistance to another department? • Develop a team that routinely checks on staff • Survey/calls (ranking their week; asking their needs/concerns) LAFCU 11/2/2020 Internal Use Only 4
Have Fun • Fun Ambassadors • Theme days • pajama • crazy sock • wacky hair • Recognizing good efforts with digital gift cards • Fun video of a department or entire company to keep everyone encouraged LAFCU 11/2/2020 Internal Use Only 5
Resources • LAFCU • Riskmanagementmonitor. com LAFCU 11/2/2020 Internal Use Only 6
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