L 2 Name acronym Community Engagement Enrichment CEE

<L 2 Name (acronym)>

Community Engagement & Enrichment (CEE) Mission: Actively engage a broad and diverse cross-section of the open science community, bringing together those interested in using, integrating with, enabling, and enhancing the national cyberinfrastructure 2

CEE RY 5 Key Performance Indicators (KPIs) Metric Goal Subgoal PY 9 Target Aggregate mean rating of training impact for attendees registered through the 4. 4 of 5/qtr portal Number of students benefiting from XSEDE resources and services through Prepare the current and 1, 500/qtr training, XSEDE projects, or conference Deepen and next generation attendance Extend Use Number of underrepresented students benefiting from XSEDE resources and 500/qtr services through training, XSEDE projects, or conference attendance Number of institutions with a Champion Percentage of user requirements addressed within 30 days. 3 Deepen Use (existing communities) Sustain the Provide excellent Ecosystem user support PY 10 Target 4. 4 of 5/qtr 2, 000/qtr 650/qtr 300 340 98%/qtr

CEE Interconnections 4

Extended Collaborative Support Services (ECSS) Mission: Improve the productivity of the XSEDE user community through successful, meaningful collaborations to optimize their applications, improve their work and data flows, and increase their effective use of the XSEDE digital infrastructure and broadly expands the XSEDE user base by engaging members of underrepresented communities and domain areas 5

ECSS RY 5 Key Performance Indicators (KPIs) Metric Goal Subgoal Aggregate mean rating of ECSS impact by PIs Deepen Use Aggregate mean rating of PI satisfaction Deepen and (existing Extend Use with ECSS support communities) Number of completed ECSS projects 6 PY 9 Target PY 10 Target 4 of 5/yr 4. 5 of 5/yr 45/yr

ECSS Interconnections 7

XSEDE Cyberinfrastructure Integration (XCI) Mission: Facilitation, sharing and compatibility of all relevant software and related services across the national cyberinfrastructure community building on and improving on the foundational effort of XSEDE 8

XCI RY 5 Key Performance Indicators (KPIs) Metric Goal Subgoal Number of non-XSEDE partnerships with XCI Aggregate mean rating of user satisfaction with XCI software Advance the Create an open and technical services, Ecosystem evolving e-infrastructure capabilities, and resources Aggregate mean rating of Service Provider satisfaction with XCI software and technical services, capabilities, and resources Mean time to issue resolution (days) 9 Sustain the Ecosystem Provide excellent user support PY 9 Target PY 10 Target 12/yr 15/yr NA 4 of 5/yr 10/qtr

XCI Interconnections 10

XSEDE Operations Mission: Install, connect, maintain, secure, and evolve an integrated cyberinfrastructure that incorporates a wide range of digital capabilities to support national scientific, engineering, and scholarly research efforts. 11

Operations RY 5 Key Performance Indicators (KPIs) Metric Hours of downtime with direct user impacts from an XSEDE security incident Mean rating of user satisfaction with tickets closed by the XOC 12 Goal Sustain the Ecosystem Subgoal Provide reliable, efficient, and secure infrastructure Provide excellent user support PY 9 Target PY 10 Target 0/qtr 4. 5 of 5/qtr

Operations Interconnections 13

Resource Allocation Services (RAS) Mission: Build on XSEDE’s current allocation processes and evolve to meet the challenges presented by new types of resources to be allocated via XSEDE, new computing and data modalities to support increasingly diverse research needs, and large-scale demands from the user community for limited XSEDE-allocated resources. 14

RAS RY 5 Key Performance Indicators (KPIs) Metric Aggregate mean rating of user satisfaction with allocations process Aggregate mean rating of user satisfaction with XRAS 15 Goal Subgoal Provide excellent user support Sustain the Ecosystem Provide reliable, efficient, and secure infrastructure PY 9 Target PY 10 Target 4 of 5/qtr

RAS Interconnections 16

XSEDE Program Office Mission: Ensure critical project level functions are in place and operating effectively and efficiently, to accomplish XSEDE’s objectives 17

Project Level RY 5 Key Performance Indicators (KPIs) Metric Goal PY 9 Target PY 10 Target L 2 Owner 1, 750/yr 2, 000/yr CEE Deepen Use 3, 500/qtr (existing communities) 4, 500/qtr CEE 22%/yr 33%/yr ECSS 175/qtr 250/qtr CEE 3, 000/qtr 2, 500/qtr CEE 35%/yr ECSS Subgoal Number of sustained underrepresented individuals using XSEDE resources and services via the portal Number of sustained users of XSEDE resources and services via the portal Percentage of sustained allocation users from non -traditional disciplines of XSEDE resources and services Deepen and Extend Use Number of new underrepresented individuals using XSEDE resources and services via the portal Number of new users of XSEDE resources and services via the portal Percentage of new allocation users from nontraditional disciplines of XSEDE resources and services 18 Extend Use (new communities)

Project Level RY 5 Key Performance Indicators (KPIs) Metric Number of participant hours of live training delivered by XSEDE Goal Subgoal Prepare the current and next generation PY 9 Target PY 10 Target 40, 000/yr Aggregate mean rating of user awareness Deepen and 3. 7 of 5/yr Extend Use Raise awareness of the of XSEDE resources and services value of advanced digital Percent increase in social media services 20%/yr impressions over time Total number of capabilities in production Create an open and evolving e-infrastructure Advance the Enhance the array of Aggregate mean rating of user satisfaction Ecosystem technical expertise and with XSEDE technical support services 19 100 110 3. 5 of 5/yr L 2 Owner CEE Pg. O XCI Pg. O

Project Level RY 5 Key Performance Indicators (KPIs) Metric Goal Mean time to ticket resolution (hours) Aggregate mean rating of user satisfaction with allocations process and support services Sustain the Percentage of research requests successful Ecosystem (not rejected) Mean composite availability of core services (geometric mean of critical services & XRAS) Mean rating of importance of XSEDE resources and services to researcher productivity Percentage of users who indicate the use of XSEDE-managed and/or XSEDE-associated resources in the creation of their work product Sustain the Ecosystem Mean rating of innovation within the organization by XSEDE staff Percentage of Project Improvement Fund funded projects resulting in innovations in the XSEDE organization 20 Subgoal Provide excellent user support Provide reliable, efficient, and secure infrastructure Operate an effective and productive virtual organization <16/qtr PY 10 Target <16/qtr L 2 Owner Ops 4 of 5/yr RAS 85%/qtr RAS 99. 9% Ops PY 9 Target 4. 4 of 5/yr 80% 4. 0 of 5/yr Operate an innovative virtual organization 70%/yr Pg. O

Program Office RY 5 Key Performance Indicators (KPIs) Metric Goal Subgoal Number of XSEDE-related media hits Deepen and Extend Use Raise awareness of the value of advanced digital services Aggregate mean rating of Equity in XSEDE Sustain the Aggregate mean rating of Inclusion Ecosystem in XSEDE Number of staff publications 21 Operate an innovative virtual organization PY 9 Target PY 10 Target 165/yr 325/yr 4 of 5/yr 4. 1 of 5/yr 32/yr 50/yr

Program Office RY 5 Key Performance Indicators (KPIs) Metric Goal Subgoal Aggregate mean rating of satisfaction with content and accessibility of the XSEDE Staff Wiki 3. 9 of 5/yr 90%/yr Percentage of subaward invoices processed within target duration 95%/qtr 90%/qtr Variance between relevant report submission and due date (days) 0 0 Percentage of recommendations addressed by relevant project areas Sustain the within 90 days Ecosystem 22 PY 9 Target PY 10 Target Operate an effective and productive virtual organization

Program Office Interconnections 23

<L 2> PY 9 Accomplishments • Accomplishments Title • • 24 Explain Accomplishment Show broader/long term impact Indicate dependencies on other L 2 areas in accomplishing this Use graphics/images where possible

<L 2> PY 10 Priorities • Priority Title • Ensure the following is clear • Why it is important • Expected impact • Dependencies you will have on other L 2 areas in pursuing the priority 25

<L 2> Recommendations Addressed • Title and short sentence for 1 -2 most significant recommendations 26

<L 2> Extension Year Priorities 27