Kyiv International Legal Aid Conference Use of Technologies

Kyiv International Legal Aid Conference Use of Technologies and Innovative Solutions in the Legal Aid System Yaroslav Hetmanskyi, Coordination Centre Uliana Stefak, Lviv Local Centre QUALITY AND ACCESSIBLE LEGAL AID IN UKRAINE PROJECT LEGAL AID UKRAINE Coordination Centre for Legal Aid Provision MINISTRY OF JUSTICE

Map of the LA Centres Depending on aggregate population 1 million Coordination Centre for Legal Aid Provision Regional centre for free secondary legal aid provision Local centre for free secondary legal aid provision Legal aid bureau Single contact-center 4 million

Applications for LA in Civil and Administrative Cases 2015 form July 1 (estimate) 2015 form July 1 2019 (estimate)

Integrated Information and Analytical System (IIAS) Single, centralized data base of clients History of clients’ applications The only one source of statistical data Reducing expenditures on administrative services

Contact-Center of the LA System (since October 2015) Since the opening of the contact center 497 408 have been processed Reports from law enforcement Clarifications in the field of LA Contact information of the LA centres Legal advice Other matters Lost call (еstimate)

Legal Information and Consultations Platform Wiki. Legal. Aid Team of experts – 40 Number of legal consultations in data base – 1520 Community of active consultants – 480 «Wiki. Legal. Aid» Structure ▪ Field of law ▪ Application subjects ▪ Subjects of application processing/ support provision ▪ Benefits and other guarantees established by law ▪ Standard documents of legal nature 18 -20 Dec 2019 pr-2019 ay-2019 eb-2019 Jul-2019 ug-2019 A Jan. Mar. F M Jun. A Sessions pages reviewed

Dashboard – a Business Intelligence Tool Visualization of main stages and control points of the LA provision Connection of FSLA service type and FSLA providers Number of clients cases Category of the subject entitled to FSLA Defense Low-income persons Disabled persons Representation of interests IDPs Veterans and combatants Staff Member Attorney Children without specific categories Convicts Those, who suffer from domestic violence or GBV Drafting Procedural Instruments Children Refugees Total Advanced analytics tool for monitoring trends and managerial decision-making 12919 orders issued to in-house lawyers of the LA centres 9290 task orders issued to attorneys Distribution of number of clients’ cases on FSLA provision by subject matter category Family law Administrative law Housing law Ratio of provided FSLA in LA access point Criminal law Client profiling and determination of services provided Civil law Land law Civil law Other questions Labor law Central office. Legal aid bureau Inheritance law Pension FSLA providers: Attorney Staff member

Assisting clients in seeking access to justice Access to the electronic services of the Ministry of Justice of Ukraine ▪ Work with free and paid services E-judiciary ▪ ▪ ▪ User account registration Sending electronic documents, filing complaints, payment of court fees Monitoring the progress of documents consideration in court Obtaining EDS (electronic digital signature) ▪ ▪ Through qualified electronic fiduciary service providers For pensioners – together with electronic pension ID card

Technical improvement and strenthened analytical skills АРІ (application program interface) Attorney’s user account ▪ ▪ ▪ Duty schedule Information about a client Register of “certificates”/ task-orders given to lawyers to provide LA Drafting acts and agreement on them History of made contracts ▪ ▪ EDS (electronic digital signature) New analytical skills ▪ ▪ ▪ Detailed information about attorney’s remuneration Simplified identification of trends Visualization of performance indicators of the contact center offices identification of workload level Monitoring of abuses of power Data exchange with other authorities Reducing the impact of the human error Increasing the speed of notification registration Simplified procedure of eligibility verification ▪ ▪ Generation and electronic reporting Reduced costs More user-friendly and higher peed Ensuring adequate security level

Assessment of the Innovation Implementation Efficiency Productivity growth Increased quality of services provided Improved working conditions Rational allocation of resources

Kyiv International Legal Aid Conference Thank you for attention! Yaroslav Hemanskyi, Coordination Centre Uliana Stefak, Lviv Local Centre QUALITY AND ACCESSIBLE LEGAL AID IN UKRAINE PROJECT LEGAL AID UKRAINE Coordination Centre for Legal Aid Provision MINISTRY OF JUSTICE