Kurt van hoeckeinovativ be MOF Automation Standardization ITIL

Kurt. van. hoecke@inovativ. be

MOF ® Automation Standardization ITIL ® COBIT Self-service ® Compliance

IT Data Warehouse Knowledge Configuration Items Work Items Configuration Management DB

Reports & Dashboards Portal Excel E-Mail & Other Clients

Automation Standardization Self-service Compliance Service Catalog & Self-Service Portal Orchestrator / VMM Integration Release Management System Center Data Warehouse

Portal: Role-based Access, Self Service DW PRESENTATION Service Catalog : Service and Request Offerings IT Service Offerings CMDB DATA Models / Objects : Quota, Access, Costs, CMDB Templates, enables VMs, Services, Clouds, Runbooks standardization and compliance Connectors Request Processing: Business process WF engine Business Events Subscriptions WI activities Request Processes Monitor Invoke Notifications Approvals WORKFLOW Orchestrator : IT process automationdrive Run Request processes automation Automation books Integration Packs OM VMM Other IT Systems

Service & Request Offerings 4 SLA Private Cloud Applications Users 1. Connectors import cloud objects & VMM templates, including SCO runbooks Knowledge VM Provisioning Request Cloud Service Provisioning Request Fix for Service Access Request Quota Increase 2. Admin creates SM templates to capture business process and the role of runbooks within the process Schedule 5 User Roles Cost 2 Business Process Data and Process Templates (standardized configurations ) Review Runbo ok Self service models and defaults (Quotas, access tiers, costs) Email Runbook Email 1 3 Work Items (in-progress processes) Review Runbook Email CMDB Objects Runbooks Clouds Templates Services 3. Admin defines models and defaults to standardize offerings 4. Admin specifies interaction with users – create questions and map to CMDB data 5. Admin configures access roles to the offerings Data Sources VMs Fabric Users (OM, AD, VMM, SCO, CM)

1. SCO Connector syncs Runbook data to CMDB Service Catalog - Request Offering 2. Admin uses SM task to create RB activity w/ parameters mapped to properties CMDB Request Template Service Request 4 5 Invoke Monitor Runbook Activity 2 SM Runbook Items 3. Admin adds to request template includes RB activity, added to Service Catalog 4. User creates SR from request offering 6 SCO Connector 1 SCO Web Service 3 5. Runbook invoked with user inputs 6. SM workflow monitors RB status SM Runbooks Folder SCO Runbook

Request Offeringmaps User Input to Service Request Templates defines business processes Author Service Offerings Author Request Template Processes defined here drives automation Service Offeringsis a collection of requests Service Catalog Portal home page Dynamic Request Form on the Portal Request triggers Workflows, approvals, notifications as defined by processes in templates Rolebased access Integrated CMDB Runbooks Clouds Templates Services VMs Fabric Users

System Center Service Manager – Portal Source Code http: //scsmservicerequest. codeplex. com/releases/view/46716

Create Opalis policy Authoring Tool SCSM Templates SM Admin Request OS Deploy End User Change Request Created SCCM Admin Runbook Invoked Deploy computer

Automation Standardization Self-service Compliance Service Catalog & Self-Service Portal Orchestrator / VMM Integration Release Management System Center Data Warehouse

Release Management

Automation Standardization Self-service Compliance Service Catalog & Self-Service Portal Orchestrator / VMM Integration Release Management System Center Data Warehouse

Data Warehouse

Power. Pivot for Microsoft Excel X 86 Power. Pivot for Microsoft Excel X 64

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