KTH ROYAL INSTITUTE OF TECHNOLOGY Employee survey 2018

KTH ROYAL INSTITUTE OF TECHNOLOGY Employee survey 2018 Presentation report KTH - with child nodes

About the survey The survey was conducted between April (Ph. D) May (Scholars) 2018. It was sent by email with a personal link to the survey, which could be answered in Swedish or English. Five automatic reminders were sent to those who had not responded or had not completed the survey. The survey is anonymous. This means that no results will be shown for a group or segment with fewer than 10 responses. Quicksearch is responsible for ensuring anonymity and confidentiality. Period: Scholars: 4 April – 8 May Ph. D: 4 – 27 April Response rate: Scholars: 20% (125/611) Ph. D: 44% (391/881)

Method answer scale The employee index is a measure of commitment. It shows, among other things, the balance between leadership and teamwork, involvement in business development and whether the working environment is one where everyone has the same opportunities to contribute to a profitable, healthy and successful organisation. The employee survey consists of four main areas: “working environment”, “organisation”, “leadership” and “visions and goals”. From each area, 20 index questions are taken and put together to form the employee index (EI). Answer scale The questions are presented as affirmative statements. The answer scale is made up of six options from “ 1. Completely disagree” to “ 6. Completely agree”, as well as an option to answer “No opinion”. The employee index is calculated as a percentage (%) based on all answers from one to six. The answer “Can not decide” is not included in the index, but it is reported in the percentage to the right of the distribution graphs.

Employee index - summary Your result Employee index (EI) Working environment KTH total (scholars and Ph. D) Quicksearch benchmark EI 2017 IT/consultancy/telecoms Tourism/travel Banking/finance Retail Energy companies Media Industry Other Universities Authority Totalt, alla branscher 79% 77% 75% 74% 73% 71% 70% 69% 55% 72% Leadership (only Ph. D) Colour indicators Organization Bars and KPIs will be different colours depending on the results from an answer or index area. 70– 100% = On the right track Visions and goals 60– 69% = Room for improvement 0– 59% = Action needed Employee index (last completed survey) Luleå University of Technology Chalmers Karolinska Institutet Swedish University of Agricultural Sciences Uppsala University of Skövde Swedish Defence University Stockholm University Dalarna University College Umeå University Blekinge Institute of Technology University of Borås Royal Institute of Technology Halmstad University Mid Sweden University Total EI 74% 69% 68% 68% 67% 66% 65% 64% 63% 61% 67%

Working environment – index area Appreciation In my department/group we show each other appreciation when somebody does something well Balance I find that I have a good balance between my work and private life Clear assignments I think that I have clear assignments with reasonable conditions Benchmark Job satisfaction 74% Balance 70% Involvement 76% Involvement In my department/group I have the opportunity to influence and get involved Clear assignments 66% Job satisfaction I feel job satisfaction Respect 78% Respect In my department/group we treat each other with respect even when we have different opinions Appreciation 72% Time to recover I find that I have time while working to gather my thoughts Time to recover 60% Area total 72% 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Areas within working environment - Motivation I… Contribution feel that my work efforts contribute and are important Benchmark Development learn new things and develop in my daily work Job satisfaction Interesting work tasks think that my work tasks are interesting and rewarding Job satisfaction feel job satisfaction Meaningful think that my work feels meaningful (to me) 74% Contribution 81% Interesting work 78% tasks Development 73% Meaningful 78% Area total 76% 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Areas within working environment - Conditions I think that. . . Benchmark Balance demands-skills there is a good balance between the demands that my job places on me and my skills and ability Clear assignments I have clear assignments with reasonable conditions Responsibilities 73% authority Influence decisions I’m given the opportunity to participate in decisions that are important to my work Clear assignments 66% Know what is expected I know what is expected of me in my work Balance demands-skills 75% Plan my own work I am able to manage and plan my own work (speed, scope, prioritisation, etc. ) Plan my own work 73% Responsibilities -authority there is a good balance between my responsibilities and authority Area total 72% 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Areas within working environment – My unit In my department/group… Appreciation we show each other appreciation when somebody does something well Cooperation we work well together Involvement I have the opportunity to influence and get involved Motivated we are motivated and want to evolve Open-minded we are open-minded and everyone has their say Respect we treat each other with respect even when we have different opinions Support we are responsive and help and support each other Take advantage of skills we see and take advantage of skills Benchmark Cooperation 78% Involvement 76% Motivated Open-minded 78% Respect 78% Support 77% Appreciation 72% Area total 77% 80% 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Areas within working environment - Balance I find that I… Benchmark Balance have a good balance between my work and private life Time to recover have time while working to gather my thoughts Workload 67% Unwind can unwind from my work in my free time Balance 70% Workload am happy with my workload in general (amount of work, scope, type of projects etc. ) Unwind Time to recover 64% Area total 67% 60% 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Areas within working environment – I questions I… I allow others to have time to speak (e. g. in meetings) I ask for support and help when I need it I cooperate well with my colleagues I give encouragement and offer support to my colleagues I respect greet others with respect, even in cases where our opinions differ I seek out information that I require in my work I support help and support my colleagues I take care to be a good example for others I take responsibility for my own development in my work Top bar = Your result Bottom bar = Total scholars & Ph. D 70– 100% = On the right track 60– 69% = Room for improvement 0– 59% = Action needed

Leadership – index area (only Ph. D) Confidence in manager I have confidence in the way my immediate manager leads and develops my department/group. Manager confidence in me I feel that my immediate manager has confidence in me as an employee. Manager gives feedback I feel that my immediate manager gives me sufficient feedback on my performance and work results Manager is attentive I feel that my immediate manager notices good achievements (e. g. through increased responsibility, increased trust, new opportunities for development, etc. ) Manager is goal oriented I feel that my immediate manager leads and drives the organisation in a way that enables us to achieve our goals Manager leads by example I feel that my immediate manager leads by example Manager supports I feel that my immediate manager supports, encourages and inspires me as an employee Benchmark M leads by example M confidence in me M is goal oriented M supports M is attentive 78% 84% 73% 75% 73% M gives 69% feedback Confidence in M 76% Area total 76% 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Leadership – Group (only Ph. D) I feel that my immediate manager… Manager informs ensures that we can make use of current information affecting the organisation and our department/group Manager is attentive notices good achievements (e. g. through increased responsibility, increased trust, new opportunities for development, etc. ) Manager is goal oriented leads and drives the organisation in a way that enables us to achieve our goals Manager leads by example Manager notices skills notices and utilises employees’ skills Manager open to feedback is open to feedback Benchmark M leads by example M informs M is goal oriented M is attentive Area total 78% 75% 73% 76% 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Leadership – My manager and I (only Ph. D) I feel that my immediate manager… Manager creates opportunities for me to learn and develop in my job Manager gives feedback gives me sufficient feedback on my performance and work results Manager helps to prioritise gives me help and support to prioritise if I ask for it Manager supports, encourages and inspires me as an employee Benchmark M helps to prioritise 78% M creates opportunities 72% M supports 75% M gives feedback 69% Area total 74% 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Organization – index area Clear organisation I think it is clear who or which role is responsible for what at my school, and who to contact with various questions or assignments. Free from discrimination Information Benchmark Information 66% I find my department/group to be a workplace free from discrimination regardless of ethnicity, disability, gender, transgender identity, sexual orientation, religion or age. Free from discrimination 83% All in all, I feel sufficiently informed about what happens within KTH and I know where to find information about it. Clear organisation 61% Area total 72% 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Visions and goals – index area Confidence management group I have confidence in the way the President's Strategic Council manages and develops KTH’s activities. The President's Strategic Council (formerly the Management Group) at KTH consists of the President, the Deputy President, the Dean of Faculty, the Vice Dean of Faculty, and the vice presidents, the head of administration, all heads of schools and two student representatives. Benchmark Confidence management 69% group Vision permeates 69% Proudness I am proud to work at KTH. Proudness 80% Vision permeates I feel that our vision permeates all of KTH. Area total 73% 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Scholarship/Ph. D questions - Through postgraduate studies Through my postgraduate studies, over the past 12 months I have. . . Ph. D-accepted felt as an accepted member of the research group Ph. Dexpectations clear found expectations on me as a postgraduate student to be clear Ph. D-general discussions had opportunity for general discussions about my subject area with other researchers Ph. D-seminar rewarding found seminar activities to be rewarding/stimulating Ph. D-seminars outside courses participated in research seminars outside my courses Ph. D-stimulating education found my postgraduate education stimulating Ph. D-study environment creative found my postgraduate study environment to be creative Ph. D-worked independently worked as independently as I wanted to The result headlines contains "Ph. D", but it stands for both Scholars and Ph. D. 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Scholarship/Ph. D questions - Information How did you find the information you received as a newly admitted postgraduate student in terms of. . . Ph. D-info conflicts where you can turn to about conflicts and other student welfare issues Ph. D-info expectations the expectations on you as a postgraduate student in the field Ph. D-info goals the general objectives and syllabus of your postgraduate education Ph. D-info postgraduate goals the qualitative targets of your postgraduate education Ph. D-info scope and content the scope and content of any departmental duties Ph. D-info where to turn with questions where you can turn to for administrative questions about your work/employment The result headlines contains "Ph. D", but it stands for both Scholars and Ph. D. 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Scholarship/Ph. D questions - Courses Regarding the courses provided during my postgraduate education, I feel that. . . The result headlines contains "Ph. D", but it stands for both Scholars and Ph. D-courses the courses on offer fulfil my needs courses on offer fulfil needs Ph. D-courses quality the quality of the courses is generally good Ph. D-courses research ethics courses have dealt with research ethics Ph. D-courses scientific method courses have dealt with the scientific method Ph. D-courses theory of knowledge courses have dealt with theory of knowledge Ph. D-courses thesis work the courses are relevant to my thesis work Ph. D-courses the courses have mainly consisted of studies without teaching 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Scholarship/Ph. D questions - My postgraduate studies I feel that in my postgraduate studies I have. . . Ph. D-Studies conduct independent research acquired the ability to conduct independent research Ph. D-Studies critical approach learned to take a critical approach to theories and methods in my own research Ph. D-Studies development been able to contribute to the development of knowledge in a significant manner Ph. D-Studies present improved my ability to orally present my material clearly and comprehensibly Ph. D-Studies research ethics furthered my understanding of research ethics Ph. D-Studies scientific method acquired knowledge about the scientific method Ph. D-Studies scientific theories acquired knowledge about scientific theories Ph. D-Studies write clearly improved my ability to write clearly and comprehensibly The result headlines contains "Ph. D", but it stands for both Scholars and Ph. D. 70– 100% = On the right track Top bar = Your result 60– 69% = Room for improvement Bottom bar = Total scholars & Ph. D 0– 59% = Action needed

Scholarship/Ph. D questions - My supervisor/s I feel that my supervisors. . . Sup-contributed to the realistic planning of my studies and research work Sup-discuss methodology issues with me Sup-discuss my future plans The result headlines contains "Ph. D", but it stands for both Scholars and Ph. D. Sup-discuss possible literature for my thesis possible literature Sup-discuss theory with me Sup-gives constructive criticism give me constructive criticism on my research work Sup-learning outcomes discussed the learning outcomes of my postgraduate education and how to achieve them Sup-my own interests guide let my own interests guide the choice of thesis topic Sup-show interest in my research studies Top bar = Your result Bottom bar = Total scholars & Ph. D *Sup-taken over have on occasion taken over and conducted large parts of my work 70– 100% = On the right track 60– 69% = Room for improvement 0– 59% = Action needed

What is e. NPS? e. NPS, the Employee Net Promoter Score©, is a key indicator showing willingness to recommend internally or externally within a business. The number is a score based on the extent to which a person is willing to recommend you as a workplace to friends and acquaintances. The question asked is: “How likely is it that you would recommend your workplace to a friend or acquaintance? ” and the answer scale ranges from “ 0. Not at all likely” to “ 10. Extremely likely”. The NPS is calculated by taking the proportion of ambassadors (9 s and 10 s) and subtracting the proportion of critics (0– 6). The result is a percentage between -100 and 100. Those who give high answers (9– 10) are known as ambassadors. As well as speaking positively about their workplace on their own initiative, they also develop their work and motivate three other employees to participate. Those who answer with 7– 8 on the scale are regarded as passively satisfied. These are people who are satisfied but do not actively tell people about it. Passively satisfied employees may be as satisfied as employees anywhere else. Those who give low answers (0– 6) are known as critics, and are likely to speak negatively about their workplace. They may be more or less critical depending on where on the negative part of the scale they are. Those who are far down the scale focus on problems and may encourage others to seek to leave the workplace, while those who are higher up the scale (5 or 6) might say: “It’s good, BUT…” NPS®, Net Promoter® & Net Promoter Score® are registered trademarks of Satmetrix Systems, Inc. , Bain & Company and Fred Reichheld

e. NPS - Recommendation How likely are you to recommend KTH to an acquaintance or friend? GREEN = More ambassadors than critics. Maximum score: 100 RED = More critics than ambassadors. Minimum score: -100 Benchmark Chalmers 20 Uppsala University 13 Blekinge Institute of 9 Technology Karolinska Institutet 9 Royal Institute of 6 Technology Swedish Defence 5 University Umeå University 5 University of Skövde -3 Swedish University of -6 Agricultural Sciences Mid Sweden University -6 Halmstad University Luleå University of Technology University of Borås Total -12 -14 -16 0

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