Knowledge workers and knowledge management tzchiutmu edu tw

知識 作者與知識管理 Knowledge workers and knowledge management 邱子恒 tzchiu@tmu. edu. tw 臺北醫學大學通識教育中心 201709. 28 1

Knowledge Work Knowledge work emphasizes the use of professional intellect in activities which use individual and external knowledge to produce outputs characterized by information content. 3

Knowledge Work Knowledge work is about the acquisition, creation, packaging or application or reuse of knowledge. Acquisition: finding existing knowledge, understanding requirements, searching among multiple sources and conveying it in an appropriate form to a user, such as competitor intelligence; 5

Creating: Research activities in a pharmaceutical firm, creative processes in advertising, writing books or articles, making a movie; Packaging: Publishing, editing, design work; Applying or using existing knowledge: auditing, medical diagnosis; 6

Reuse of knowledge for new purpose: leveraging knowledge in product development process, software development. 7

知識 作 包含下列五個部分 知識的徵集（acquisition） 創造（creating） 包裝（packaging） 應用既有知識（applying or using existing knowledge） 為新目的重覆使用知識（reuse of knowledge for new purpose） 8

Knowledge Work Knowledge work is characterized by variety and exception rather than routine and is performed by professional or technical workers with a high level of skill and expertise. Those who exercise their intellects in any of these types of activities are knowledge workers. (vs. administrative workers) 9

Knowledge work is inherently hard to manage, because it is - Variety and uncertainty in inputs and output. Unstructured and individualized work rules and routines. Lack of separation among process, outputs and inputs. Lack of measures. Worker autonomy High variability in performance across individuals and time. 10

KM map 1999 KM map 2000 34

參考資料 M. Broadbent. “The phenomemnon of knowledge management: what does it mean to the information profession? ” Information Outlook 2: 5 (May 1998): 23 -36. Peter Drucker著，張文玉譯．“知識 作者要懂 得自己要做什麼” 在知識 作者必備手冊I （ 台北市：天下遠見，2001），3 -31. T. H. Davenport, R. J. Thomas, S. Cantrell著；張文 玉譯． “知識 作者績效的藝術和科學” 遠見 198 (2002, 12. 1): 180 -191. 伍忠賢, 王建彬. 知識管理: 策略與實務 (台北市: 聯經, 民 90), 130 35