KNOWledge SUCCESSion High Performing Teams Dr Arthur Shelley

KNOWledge SUCCESSion High Performing Teams Dr Arthur Shelley Intelligent Answers & OZAN* * OZAN is the Organizational Zoo Ambassadors network An international professional development group collaborating on application of metaphor to enhance performance outcomes © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 1

What is a High Performing Team? “A team is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable” Katzenbach and Smith (2004, p 5) “Teams are distinguishable sets of two or more individuals who interact interdependently and adaptively to achieve specified, shared, and valued objectives. ” Guzzo and Salas (1995, p 13) © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 2

Previous example of team definition © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 3

Trust and Knowledge Sharing Metaphoric reflective conversations Shelley (2012) © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 4

Invisible Maze Exercise Rules of the “Invisible Maze” – – There is only one correct path through Step on wrong square, “NO” as feedback Leave maze immediately, return to team No talking Finish One ? correct path • Teams to get one person through the invisible maze • Review of the outcomes of the activity after success ? Start © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 5

Reflection… to verbalise & share What did we learn? ü ü ü ü Learning from errors Learning from each other Assumed rules Team dynamics and boundaries Innovation & creative solutions Divergent BEFORE Convergent Collaboration vs competition Systems thinking and Paradoxical complexity Active Listening Patterned Thinking Emotional impacts on decisions Understanding what the objective was AND more if you keep reflecting… © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 6

What can you tell me about this map? © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 7

Team Role Behaviours Lion ØAggressive command & control ØTerritorial ØCharismatic or ego-driven ØDecisions and risks ØCan disengage others © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 8

Team Role Behaviours Eagle ØInspirational, above the mire ØGreat long range vision ØRapid action on opportunities ØGreat instinct, strategic ØLeads strategically with vision ØCan be too independent © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 9

Team Role Behaviours Bee ØCollaborative ØAssumes specific role ØEverything for the hive ØLeads teamwork ØCan focus internally © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 10

Leveraging behaviours for team performance • Not right and wrong behaviours – • Target right animal in the right context – • but there are misplaced behaviours to get the optimal outcome Change animals consciously & proactively – rather than subconsciously in reaction © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 11

Characterising Behavioural Environment High Performing Teams Core (Expected) Behaviours Zoo Character? Zoo Character? Zoo Character? Zoo Character? Accepted (Desired) Behaviours Zoo Character? Tolerated Behaviours Zoo Character? Rejected (Not tolerated) Behaviours Zoo Character? © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 12

Reflective Conversations That Matter Shelley, 2009 © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 13

Behavioural DNA of Collaboration © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 14

Understand your Behavioural Ecosystem © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 15

Creating Collaborative Environments © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 16

Creating the right team environment First: Understand your Organizational Zoo and how your project benefits the creatures within from their perspective Shelley 2007 © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 17

Creating the right team environment Second: Understand your Project Zoo and how the project benefits the creatures within - from their perspective © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 18

Creating the right team environment Third: Understand how to match business stakeholders to team members based on behavioural compatibility © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 19

Behavioural DNA of Creativity © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 20

Demographic preferences for Collaboration Positive contribution Negative contribution © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 21

Behaviour impacts Collaboration © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 22

The Hidden Power of Networks Shelley, 2009 © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 23

Behavioural nature of Culture Clash © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 24

Aligning Behaviour with Context Shelley 2012 © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 25

Your view IS filtered by YOU © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 26

Increase Knowledge Cycle Flows Inn ova tio n s Idea Shelley, 2014 © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 27

KNOWledge SUCCESSion? What does that mean? KNOW Influence Stakeholders Performance Knowledge Leadership Sustainable Adaptation Projects, Capability, Learning Behaviour as an asset SUCCESSion KNOWledge Practice informed theory WHY, Who, What, HWW Efficient, effective tools People, Relationships, Value Creative friction, Conversations Iterative reflective cycles SUCCESS © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 28

Visualisation Activity © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 29

Visualisation Activity © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 30

Sense Reflect Share Create INTERPRET what the image means TO YOU from a knowledge perspective REFLECT on how this makes sense to you RECORD some initial thoughts SHARE your insights with others at tables CONVERSE about DIVERSITY in perceptions CREATE new knowledge through these exchanges CONSIDER potential actions, impacts and outcomes from these exchanges © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 31

Contact Arthur Shelley arthur@organizationalzoo. com FREE behavioural profile www. organizationalzoo. com/profiler Insights into behaviours www. organizationalzoo. com/blog www. organizationalzoo. com/Zoo. Tube Consulting and mentoring www. intelligentanswers. com. au Ph +61 413 047 408 @Metaphorage #Org. Zoo © Arthur Shelley 2015 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 32