Knowledge sharing is the key Clare Scanlan Knowledge

Knowledge sharing is the key!

Clare Scanlan, Knowledge Management Lead NHS 24

Written Knowledge V Experiential Knowledge Books, journals Guidelines Personal Knowledge, Expertise

Tools of Knowledge Sharing Shared Spaces Community of Practices Social Media twitter, Linkedin Facebook Newsletters/mailing lists/email Websites/Intranets

Community of Practice Bringing people together • Share • Learn • Develop • Innovate

What is a community of practice?

Healthy communities Active and consistent participation Self moderation, self governing Members feel benefit and added value of membership Outputs are acknowledged and celebrated

Key activities • Identity building • Knowledge sharing • Knowledge creation • Social interaction Li, Linda C, Grimshaw, Jeremy M, Nielsen, Camilla, Judd, Maria, Coyte, Peter C and Graham, Ian D Use of communities of practice in business and health care sectors : A systematic review Implementation Science 2009, 4: 27 at URL http: //www. implementationscience. com/content/4/1/27

Hints for a successful community Identify core group and roles Identify problems to solve Agree aims and plan for next 6 months

The Core Group An online community has four “Core” roles that need to be addressed. Coordinator Member Support Community of Practice Information Resources Website Administrator

• Link with activities at face to face meetings • Moderate members on • Look for opportunities to receipt of an email promote • Email welcome message An online community has four “Core” roles that need to be addressed. • Summarise discussions with instructions The Core Group • Encourage and invite new members • Promote use of profiles Member Support • Monitor key websites • Add new links, news etc • Publish lessons learned Coordinator Community of Practice Information Resources Website Administrator • Organise content • Keep it up to date • Devolve responsibilities to sub pages

Key tasks… • Promote benefits of COP • Share • Present information to the group • Contribute to an action plan • Listen and interrogate • Commit to online presence • Understand the technology • Encourage others to use the technology

Identify –Strengths –Weaknesses –Opportunities –Threats

Have a Clear Aim • Create an achievable set of goals. • Communicate with each other to find out what you need from the group. Creating a Community Charter can help with this. • Think about…. » Why the community exists. » How the group will function. » What its purposes and goals are. » Who is the audience

BUT REMEMBER! People make the community!

The only thing to do with good advice is to pass it on. Oscar Wilde (1854 -1900, Irish playwright, poet and writer)