Knowledge Objectives Clientsupplier Who what is Max Tropp
Knowledge, Objectives, Client-supplier
Who & what is Max Tropp Lecture Instruct/teach להרצות ללמד / להורות Guide להדריך Coach לאמן
Information & Knowledge
The Information dimensions א 2 Z 8 % 5 A ף ] { ה 6 + ע פ 9
The Information dimensions Syntactic information 9901234 9845643 9835844 9569345 9569346
The Information dimensions Semantic information 9901234 printer cable type 31 a 9845643 motherboard 9835844 serial mouse 9569345 14 inch colour monitor 9569346 17 inch colour monitor
The Information dimensions Pragmatic information Productnr. Product description Level of reorder 9901234 printer cable type 31 a 10 9845643 motherboard 15 9835844 serial mouse 25 9569345 14 inch colour monitor 5 9569346 17 inch colour monitor 5
What is Knowledge ? 318, 70 mtr I can jump higher than that tower!
Objectives
Alternative-Focused Thinking & Value-Focused Thinking
JUDO
O-Soto-Otoshi O-Soto-Gari O-Uchi-Gari Yoko-Tomoe Okuri-Ashi-Barai Tai-Otoshi Harai-Goshi Tsurikomi-Goshi
Personel needs Hear say Previous experience Expected service Gap 5 G A P Experienced service CLIENT SUPPLIER Actual provided service Gap 4 Gap 3 Gap 1 Translation of perceptions to specifications of quality service Gap 2 Management perceptions of client expectations regarding service External communication M O D E L
Max Tropp 0525 -691799 maxtropp@012. net. il
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