Knowledge Management systems By Chhaya Lisa Marina Knowledge

Knowledge Management systems By: Chhaya Lisa Marina

Knowledge: Concepts, experience, and insight that provide a framework for creating, evaluating, and using information Types: Explicit and tacit

What is KM? • The discipline that helps spread knowledge of individuals or groups across organizations in ways that directly affect performance • 3 pillars: technology, process, people

The KM Process • • Asset Utilization Knowledge Evaluation Knowledge Improvement Knowledge Accumulation Knowledge Generation Knowledge Sharing Knowledge Protection

The Knowledge Management Cycle Knowledge Disseminate Create Manage Capture Store Refine

Why businesses need KM? • Increasing competitiveness of the markets • Reductions in staffing • Less time to experience/acquire knowledge • Early retirements • Increasing mobility of the workforce • Changes in strategic direction

Knowledge Management Systems

Benefits Of KMS: • • Sharing valuable information Reduce redundant work Reduce training time for newcomers Retention of Intellectual Property

3 major types of Knowledge Management Systems:

Enterprise-wide knowledge management systems General purpose, Integrated, Firm Wide efforts to collect, store, desseminare and use digital content and knowledge

Examples of Enterprise-wide knowledge management systems: • Structured knowledge • Semistructured knowledge • Knowledge repository • Knowledge network

How does it function?