Knowledge Management Learning Organization Diploma Planning System Tsukaba

คณะศกษาศาสตร มหาวทยาลยขอนแกน การจดทำแผนจดการความร Knowledge Management: Learning Organization �. ���������� Diploma Planning System Tsukaba U. Japan. Ed. D Educational Administration KKU. Postdoctoral Washington State University USA. ���. 086 -2383940 e-mail: prayuth@kku. ac. th

ปฏสมพนธระหวาง Tacit knowledge versus explicit knowledge Wisdom ����� ความร Best practices �������� ความรของแตละบ คคล Benchmarking Individual

การเปลยน และการสรางองคความร ตาม SECI model หรอ Knowledge Spiral ของ Nonaka Tacit Sharing TK through face-to-face communication Developing concepts, Combined TK and communication Socialization Externalization Tacit Explicit Internalization Closely to learning by doing, EK becomes part of the individual’s knowledge base Combination of EK : building a prototype Explicit การจดการความร คอการสราง ใหเกดขนเพอนำมาใชแกปญหา “เกลยวความร ” / พฒนางาน

The four modes of knowledge creation bases on the Nonaka theory Tacit Knowledge Socialization Externalization I I I Tacit Knowledge I I G I Internalization Explicit I Knowledge Combination G O I G G O G G Explicit Knowledge

Defining Intellectual Capital Creating Intellectual Capital Capturing Intellectual Capital Sharing Intellectual Capital Using Intellectual Capital defining core competence training building bestpractice databases sharing best practices Learning and performance establishing staffing requirements succession planning building yellow pages forming knowledge networks decision making setting competency requirements market research building expert directories forming online discussion groups strategic planning writing job descriptions competitive intelligence creating knowledge repositories deploying performance and decision support systems product development defining core processes selection and recruitment total quality management deploying intranets marketing defining market segments identifying core competencies data-warehousing deploying extranets forecasting identifying potential partners, suppliers or distributors best-practice searches process documentation and reengineering internal communications defining core support. processes benchmarking writing manual external communications

LO ตาม Model ของ Peter M. Senge Shared Vision Team Learning Systems Thinking Personal Mastery Mental Models Dialogue

LO ��� Model ��� Michael J. Marquardt Organization People Learning Knowledge Technology

Table of 3 approach Peter Senge Michael Marquardt David A. Gavin System thinking Learning dynamic Systematic problem solving Personal mastery Organization transformation Experimentation with new approaches Mental models People empowerment Learning from their own experience and past history Shared vision Knowledge management Learning from experience and best practices of others Team learning Technology application Transferring knowledge quickly and efficiently

From Learning to Action n อยาทำแบบ NATO (No Action, Talk Only) n อยาทำแคเพอ BB (Being Busy) “Nothing is easier than being busy, nothing is more difficult than being effective. ” -Alex Mackinsey ���� “������� ” ��������

������ KM create/leverage access/validate ������� /������� ������ /������� store Explicit Knowledge ����������� capture � apply/utilize & learn ���� /������� “ 2 T” Tool & Technology Tacit care & share Knowledge ���� /������� “ 2 P” Process & People

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