Knowledge management Knowledge Management Knowledge management is the

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Knowledge management

Knowledge management

Knowledge Management Knowledge management is the process of creating, sharing, using and managing the

Knowledge Management Knowledge management is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge. An established discipline since 1991, it includes courses taught in the fields of business administration, information systems, management, library, and information science.

HISTORY Knowledge management efforts have a long history, including on-the-job discussions, formal discussions forums,

HISTORY Knowledge management efforts have a long history, including on-the-job discussions, formal discussions forums, corporate libraries, professional repositories, group decision support systems, and cooperative work computer supported have been introduced to further enhancing such efforts, and mentoring programs.

RESEARCH Knowledge management emerged as a scientific discipline in the early 1990 s. It

RESEARCH Knowledge management emerged as a scientific discipline in the early 1990 s. It was initially supported by individual practitioners. The details depend on the perspective. Knowledge management perspectives includes: ➢ ➢ ➢ community of practice social network analysis intellectual capital information theory complexity science constructivism

DIMENSIONS Different frameworks for distinguishing between different 'types of' knowledge exist. One proposed framework

DIMENSIONS Different frameworks for distinguishing between different 'types of' knowledge exist. One proposed framework for categorising the dimensions of knowledge distinguishes tacit knowledge and explicit knowledge. Tacit knowledge represents internalised knowledge that an individual may not be aware off.

Strategies knowledge management strategies are; ➢ ➢ ➢ Cross-project learning After action of reviews

Strategies knowledge management strategies are; ➢ ➢ ➢ Cross-project learning After action of reviews Knowledge mapping Expert directories Expert systems Best practice transfer

Motivations Multiple motivations lead organisations to undertake Knowledge management, Typical considerations include: ● ●

Motivations Multiple motivations lead organisations to undertake Knowledge management, Typical considerations include: ● ● Making available increased knowledge content in the development and services. Achieving shorter development cycles Increasing network connectivity between internal and external individuals Solving intractable or wicked problems

Knowledge management technologies ⇨GROUPWARE ⇨WORKFLOW SYSTEM ⇨ELEARNING ⇨TELEPRESENCE

Knowledge management technologies ⇨GROUPWARE ⇨WORKFLOW SYSTEM ⇨ELEARNING ⇨TELEPRESENCE

THANK YOU ! By; SHAKEEL & FAMIZ

THANK YOU ! By; SHAKEEL & FAMIZ