Knowledge management Knowledge Management is the process of
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Knowledge management
Knowledge Management “is the process of capturing, developing, sharing, and effectively using organisational knowledge” KM “is an enabler of organisational learning” Process to convert internalized tacit knowledge into explicit knowledge to share it Source: Wikipedia
Typical components of a KM platform • • • Communities of practice Guiding principles, strategies and best practices (SOTA) Enterprise data portals Repository for management of key documents and tools (published and grey material) Expert directories Discussion groups e. Learning courses Social networking tools (wiki, blog, directories, etc) Telepresence – videoconferencing, virtual workspaces ‘Semantic web’ – ontology, metadata, terminology server
KM framework • People – curator/moderator, communities and their information needs • Clear technical focus – and available documentation and tools to support the group’s interest • Platforms for info sharing: – – – Wiki Data/document warehouse e. Learning Social networking Whats. APP • Processes for converting tacit to explicit knowledge on a continuous basis – codify and curate
Key strategies to capture knowledge • Knowledge capture incentives – encourage community members to contribute content • Push strategy – actively codify and disseminate knowledge to COP members • Pull strategy – establish panel of experts and moderators who respond to ad hoc knowledge requests from COP members
Pitfalls • KM platforms tend to have a life cycle – without care and feeding they can die quickly • Not all community members learn effectively on virtual platforms - Useful to blend virtual interaction with occasional face-to-face encounters (research conferences, SOTA workshops)
