Knowledge Management Knowledge Center sebagai Tacit Knowledge Repository
Knowledge Management Knowledge Center sebagai Tacit Knowledge Repository ASN
Agenda 1. 2. 3. 4. Background In Office / Organization / Work Environment. . Knowledge Management in Pw. C Future. . ? ? ?
Background Pw. C
Perubahan adalah Pertanda Kehidupan Change is the only evidence of life. Evelyn Waugh
Teknologi mengubah segalanya Mengubah mobilitas manusia, jangkauan, wawasan, cara berkomunikasi, memimpin, dan mengelola organisasi
Sebagaimana mahluk hidup, organisasi juga adalah sosok yang hidup. Kalau perawatannya baik, maka ia akan sehat dan berumur panjang
Bukan yang Terkuat melainkan yang Adaptif Yaitu mereka yang selalu menyesuaikan diri terhadap berbagai perubahan. Charles Darwin
Old Era Neanderthals menghuni bumi selama 170. 000 tahun. Tetapi punah kira-kira 40. 000 tahun silam. Mengapa? Salah satu penelitian menyebutkan dugaan punahnya karena Neanderthals tidak mampu mentransfer dan mendeseminasi knowledge yang dimiliki untuk membuat api. https: //nationalgeographic. grid. id/read/13298338/menduga-penyebab-punahnya-kaum-neanderthal? page=all https: //bobo. grid. id/read/08947103/ternyata-manusia-sudah-mengenakan-pakaian-sejak-170000 -tahun-lalu
Old Era Berbeda dengan Homo Sapiens atau manusia, yang mampu menggunakan bahasa untuk mengajar. Homo Sapiens dapat meneruskan knowledge yang dia miliki ke generasi berikutnya. Homo Sapiens dapat membagi knowledge melalui pengalaman individu, dan menyebarkannya secara berkesinambungan. Itu sebabnya Homo Sapiens dapat bertahan hidup dan bertumbuh di muka bumi hingga kini.
Ilustrasi tersebut menunjukkan pentingnya berbagi pengetahuan (Knowledge Sharing) bagi kelangsungan hidup suatu species Ini juga berlaku bagi keberlangsungan hidup organisasi Jadi, Syarat untuk berubah adalah adanya proses belajar. Dan semua manusia yang ada dalam organisasi haruslah manusia pembelajar (Knowledge Worker) Zaman NOW ? ? ?
Zaman Now
In Office / Organization / Work Environment. . Pw. C
What is currently happening Overflow of stored data
What is currently happening Knowledge Walkout: Assets lost when people leave Work Experience Professional Insights
What is currently happening Scattered Explicit Knowledge
What is Knowledge?
Knowledge is a validated platform to take action "Knowledge management is the process of capturing, distributing, and effectively using knowledge. " "Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously uncaptured expertise and experience in individual workers
90% of the knowledge in the organization is in the heads of the people. Management spends 75 % of their time on the knowledge that is written down. Robert Buckman
Hierarchy of Input Wisdom Knowledge Information Data
Tacit & Explicit Knowledge Tacit Knowledge • Subconscious, internalized • Not yet verbalized or written • i. e. Cooking, Playing tennis Explicit Knowledge • Codified • Verbalized • i. e. Recipe, Theories of techniques on playing tennis
Knowledge Management Elements The elements for successful knowledge management grouped into three aspects: 1. A common, reliable technology infrastructure to facilitate sharing 2. Connecting the people who know and the behavior to ask, listen and share 3. Some processes to simplify sharing, validation and distillation of the knowledge asset People Process Technology
KM Objectives “We cannot retain what we don’t know, we cannot enrich what we cannot retain, To Innovate To Enrich To Retain we cannot innovate what we haven’t enriched. ” To Know
Knowledge Management Elements The elements for successful knowledge management grouped into three aspects: 1. A common, reliable technology infrastructure to facilitate sharing 2. Connecting the people who know and the behavior to ask, listen and share 3. Some processes to simplify sharing, validation and distillation of the knowledge asset People Process Technology
Knowledge Transfer Process
Knowledge Transfer Process
Community of Practice “Community of Practice” adalah komunitas sekelompok orang, yang memiliki passion yang sama terhadap sesuatu hal yang mereka kerjakan, dan melakukan interaksi secara teratur untuk belajar bersama guna membantu pekerjaan mereka tersebut. Wenger 2004 Pw. C
The Importance of Co. P Connect people together Enable dialogue (tacit-tacit), Provide shared context Introduce collaborative processes Stimulate Learning and Capture new knowledge
Knowledge Management in Pw. C
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Knowledge Management and Insight Team – Markets Group Knowledge Management and Insight (KM&I) team provides information support to professionals in the firm so that they can be kept well abreast of developments in their areas of interest. The KM&I's collection covers many subject areas, including those in which the firm's clients are interested. In addition to being a depository of information resources, the KM&I can conduct special information search and desk research on request basis. The KM&I team is also responsible for maintaining the content of Jakarta Knowledge Centre (JKC), the firm's local database. The KM team conducts training workshops Regularly on the use of knowledge resources within the firm as well as provides a content help desk service to staff. The KM&I team is responsible for the central procurement of external publications, journals, newspapers and electronic information products and services. Pw. C
People Pw. C
KM&I IFS Ticket • Submit your specific request through KM&I IFS Ticket (http: //ifsticket. pwcidportal. com/) - a separate ticket for each specific section category. • We only support KM&I inquiry and deliver the resolution through the IFS Ticket system. • We will proceed your ticket request (after approved by your engagement manager / partner) based on first come first serve basis and our current pipeline. • There's also information regarding the Pi. C ticket who picked up the request on the IFS Ticket system. Pw. C 32
Technology Inform - https: //inform. pwc. com e. Book: Manual of Accounting IFRS Inform A web based knowledge library Offers extensive access to global financial reporting and assurance literature as well as a variety of Pw. C guidance Global PWC Portal- Quick Link- IFRS-PWC Guidance-IFRS Mo. A Pw. C 33
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Knowledge Resources – Global SPARK Pw. C 35
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KMI Indonesia SPARK Pw. C 38
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Knowledge Resources - Local Pw. C 41
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Regulation Update Pw. C 44
Media Monitor – Morning Alert Pw. C 45
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What is i. Know? i. Know – is a web-based information repository that provides means for sharing knowledge and information. i. Know enable the knowledge and information to be collected, organized, shared, searched, and utilised. You also can create microsite with i. Know as a backbone. Please contact GTS to demonstrate how i. Know works. Pw. C 50
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i. Know - KMI? Pw. C 52
i. Know - KMI? You might search what type of information that you are looking by click one of button above Pw. C 53
You might search what type of information that you are looking by using advanced search i. Know Pw. C March 2016 54
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Process Pw. C
About Business Knowledge / Skills. . Pw. C
Process Markets Lunch Box is a series of workshops held over lunch to assist in creating opportunities and build relationship management skills. Registration available for full year via i. Learn. • • Open to AM, Manager, Senior Managers and Directors - minimum attendance of 4 per year
About other things. . With Experts…
Future. . ? ? ? Pw. C
KM Investment for the future Source: APQC
KM Investment for the future Source: APQC
KM Investment for the future Source: APQC
KM Investment for the future Source: APQC
In other words. . Cognitive systems, machine learning, and predictive analytics will permeate every aspect of our lives and radically transform how we learn and interact in the digital world. Collaboration is going to traverse organizational and global boundaries. Organizations will need to help employees collaborate across languages and navigate cultural differences The clearest applications for KM are intelligent systems that can process multidimensional information about an employee such as what that person is working on, his or her level of expertise, who he or she interacts with most often, and other contextual factors in order to recommend possible answers, solutions, or actions to pursue—and continue to take in data and generate more refined results over time.
Thank you. . Hansel Tanuwijaya +6284714117357 hansel. tanuwijaya@id. pwc. com https: //id. linkedin. com/in/hanseltanuwijaya Pw. C
Additional Reference https: //www. youtube. com/watch? v=v 3 VCFuxz 0 l 8 Pw. C
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