KNOWLEDGE MANAGEMENT KM Session 5 Net Generation Knowledge

KNOWLEDGE MANAGEMENT (KM) Session # 5

Net Generation Knowledge Workers 20’s and 30’s ( Born after 1970) 1. Who cares about money and his/her self-respect. 2. Who looks after career development by him/her-self. 3. Who challenges the boss and the company and likes challenging projects.

Dynamic Environment Globalization Interdependence Information & Knowledge base New strategies, New structures New Strategies Knowledge base Electronic commerce Micro-segmentation Fast innovation Enabling Technologies The Internet/Intranet Voicemail Videoconferencing Remote access New ways of working Self-managed teams Virtual teams Flexible offices Teleworking Competitiveness Uncertainty Speed & Flexibility New Structures Mergers, Alliances Flexible networks Communities Virtual Organization Electronic mail Groupware, K. Agents Mobile comm. Portable computers Responses to environmental change and technology drivers

Points to Ponder! 1. What knowledge do you need to 2. succeed in your goals? How has it 3. changed over the last five years? 2. What factors justify the adoption of 3. KM into an organization? 3. Who do you network with? What 4. benefits do you get from your 5. networking?

Knowledge Exercise Visit a small business in your town (such as an electronic store or a quality bakery) and stay long enough to get a feel for the information exchanged, customer questions, and the way the business is run. Write a short report about the core knowledge of the business. Are there knowledge workers there or manual worker or just clerks?