Knowledge Management Intranets Portals Web 2 0 Where

Knowledge Management, Intranets, Portals & Web 2. 0 Where Do We Go From Here? New Jersey Law Librarians Association 2008 Annual Business Meeting & Program May 5, 2008 Steven A. Lastres, JD, MLS Director of Library & Knowledge Management Patrick V. Di. Domenico, JD Knowledge Management Manager Debevoise & Plimpton LLP

Agenda • • What is Knowledge Management? Types of knowledge General KM Benefits and Challenges Debevoise Intranet and Portal Overview & Tour Measuring Success Web 2. 0 – The Future of KM Best Approach to Start a KM Project

What Is Knowledge Management? KM is the process through which organizations generate value from their intellectual and knowledge-based assets. “Knowledge management is the leveraging of the organization’s collective wisdom (know-how) by creating systems and processes to support and facilitate the identification, capture, dissemination and use of the organization’s knowledge to meet its business objectives. ” Knowledge management is about working smarter.

Types of Knowledge • Explicit (knowledge that is written) – Patents, trademarks, and copyrights – Business plans – Marketing research – Customer lists – Work product – Models and Forms • Tacit (knowledge that individuals have stored in their heads) – – – Instant messaging E-mails Contacts In-house training Business Referrals Matter summaries

Differences Between IM and KM? • IM interested in the “plumbing. ” How they store information, how they back-it up, and how do they maintain a database. • KM is focused more on how to categorize, retrieve and share information. KM uses the business record in a different way. They want to redact a document or categorize it differently to store intellectual capital of the organization.

General Benefits of KM • • • Provides a competitive advantage (practice and business) Streamlines operations and reduces costs by eliminating redundant or unnecessary processes Increases efficiencies Increases productivity Improves client/customer service by streamlining response time Boosts revenues by getting products and services to market faster Improves practice support - we leverage what we already know Fosters innovation by encouraging the free flow of ideas Enhances employee retention rates by recognizing the value of employees' knowledge and rewarding them for it Aids in the development and training of the organization’s employees Aids in preventing organizational brain drain as baby boomers are getting ready to retire _____

Why Knowledge Management? The Lever and the Windmill

The Lever “Knowledge management is the leveraging of the organization’s collective wisdom… But, levers require work… Small force over long distance = Large force over short distance Source: http: //www. cool-science-projects. com/images/man-and-lever. jpg

Leverage …the same amount of work…

Leverage Equation proving the disadvantage of leverage:

The Windmill The wind is already there…

The Windmill …why not use it? (without the work)

The Windmill Use existing data sources (i. e. , the wind) to power other systems: The wind can be data from: • • • HR Systems Records Management systems Documents in DMS Time and billing systems Enterprise 2. 0 systems (more later) Other

The Windmill The wind can power: • • Document Retrieval Systems Expertise Location Systems FAQ Sites Knowledge Bases Financial Dashboards Business Decisions Other _____

KM Challenges • • Capturing tacit knowledge Creating a culture within the organization that values and rewards individual knowledge Fostering an environment of collaboration Finding champions to support KM initiatives Keeping content in KM program constantly updated and relevant Identifying business processes that can be made more efficient that require minimal new learning on the part of end user Making life easier for employees. If KM doesn’t, it will fail.

It’s All Connected Knowledge Management Training Records & Information Management Professional Development Library Services

What does KM Look Like?

Debevoise Intranet and Portal Overview Intranet (Deb. Web) • • • Administrative Content Firm News & Announcements Links to office pages Picture Book Training Schedules General “Help” resources Firm Committees Office Manuals Library “What’s New” Language Skills database Portal • • • Attorney Work Product – Analysis – Models, Samples & Forms – Practice Guides Community Information Contacts Court information Law Matter Summaries News & Alerts References Virtual Library