KNOWLEDGE MANAGEMENT IMPLEMENTATION IN THE Mo F INDONESIA

KNOWLEDGE MANAGEMENT IMPLEMENTATION IN THE Mo. F INDONESIA Presented by Dr. Hario Damar, M. B. A. Director of Tax Training Center Finance Education and Training Agency, Mo. F Indonesia

About Mo. F Knowledge Management Problem Statements 1. Knowledge is owned individually 2. Once an employee leaving the Mo. F, the knowledge is vanish along with the employee 3. There is no system yet mechanism to retain knowledge within the 1. How can we retain and manage knowledge within the Mo. F Indonesia? 2. How can knowledge help the improvement of the organization’s Main performance? Questions ? Approached Solutions 1. Managing knowledge within the ministry by implementing Knowledge Management 2. Integrating Knowledge Management with training and skills development within Finance Education and Training Agency - Ministry of Finance Indonesia 2

SWOT Analysis S Strength W Weakness • Mo. F has 12 directorate generals with 80, 640 employees • Mo. F structure and function is • Almost all Directorate Generals ready for KM (system & structure) • Secrecy among Directorate KM KM • Tech-savvy employees Opportunity • Knowledge about state finance needed by both Mo. F’s employees and public • Receive assistance from Schlumberger Indonesia similar to Holding Company O Generals Thread • Misleading information about Indonesian State Finance bring down Mo. F credibility T Finance Education and Training Agency - Ministry of Finance Indonesia 3

Preliminary: 4 Types of Knowledge Usage within Mo. F • Based on our preliminary research, knowledge within Mo. F are used for: 1) Working Collaboration 2) Problem-solving tool (solutions) 3) Stakeholder information 4) Education and Training 2 3 1 4 Echelon I KMS examples Finance Education and Training Agency - Ministry of Finance Indonesia 4

Knowledge Management Model Knowledge Quality Assurance • Content Review • Cataloging & Classification • Access Level Assessment 4 Access Level • Secret • Confidential • Facts, Data • Experience • Information • New Method • Skills Description • Best Practice KMS Software SGO/SME in-charge • Shareable • Public External Consultants Quality Assurance Committee H PUS SGO/SME in-charge Helpdesk USERS LOGIN & ACCESS LOGIN WITH KEMENKEU-ID QA Committee Echelon I Units Echelon I KMS Employee LOGIN WITH KLC-ID (PUBLIC) Helpdesk Mo. F Employees Finance Education and Training Agency - Ministry of Finance Indonesia Public 5

Knowledge Management Process Main Goal: Creating Sustainable Knowledge within the Ministry of Finance Indonesia 1 1 6 LY DISTR IBUTE 5 IFY Kn Ma owle d na ge ge m Pro ces ent s ST OR 4 O E 2 G R Identifying if knowledge can be transformed into intellectual assets (knowledge mapping) 3 RE P P A NT C A PT U IDE I N A ZE 3 Identify Organize Organizing intellectual assets based on classification and access level. Quality Assurance is performed here 5 Distribute Distributing assets based on the access level e. g. : training class, KMS portal, websites, seminar, etc 2 Capture Capturing knowledge into intellectual assets that can provide benefit or enjoyed by other employees/people 4 Store Storing assets into KMS, followed by automatic indexing process for easy search 6 Applying intellectual assets as part of daily activity within Mo. F as well as evaluating its usefulness* *Should the assets need to be revised, QA Committee re-starts the process, by evaluating the content of the assets Finance Education and Training Agency - Ministry of Finance Indonesia 6

KLC 1. 0 as KMS • The existing KLC 1. 0 has come into service since 22 March 2017 with following features: ü Online Courses (e-Learning) ü Community of Practice (Forum) ü Knowledge Centre (Article) ü Gamification/Badges ü Ability to distinguish Mo. F and non-Mo. F users (SSO-Kemenkeu_ID Login) ü Standard search engine ü Mobile friendly access Next version of KLC (KLC 2. 0) is under on-going design and development phase Finance Education and Training Agency - Ministry of Finance Indonesia 7

KLC 1. 0 Perfomance (as 9 September 2019) 2, 12 4 Knowledge Documents (Visual, Audio, & Audio Visual) 341 Finance Education and Training Agency - Ministry of Finance Indonesia 76, 395 Registered users 36. 03% Bounce Rate Online Courses 8

KMS vs 10: 20: 70 Learning Model Community of Practice on the KLC Echelon I KMS Community of Practice at Working Place New Knowledge Finance Education and Training Agency - Ministry of Finance Indonesia Self-coaching from Learning Center on the KLC Online Course 9

THANK YOU Finance Education and Training Agency - Ministry of Finance Indonesia 10