Knowledge Management for Beginners Session 2 Capacity Assessment

Knowledge Management for Beginners Session 2 Capacity Assessment

Agenda 1 4 Why Capacity Assessment? 2 Capacity Assessment Goals 3 Capacity Assessment Options Capacity Assessment Tool

Sli. do #12965 Quick Poll Have you ever systematically looked at how knowledge is handled, documented & shared in your organisation?

2 Capacity Assessment Goals Evaluate current situation Develop a common understanding of knowledge management Identify strengths & weaknesses Identify (most pressing) needs Focus on prioritised topics Gain Inputs for a KM strategy

3 • • Capacity Assessment Options Different names & designs Consultant or self-organised Open questions or rating All assessment tools look at: – People (leadership, roles & responsibilities) – Processes (identify, create, store, share, apply) – Technology – Organisational Culture – Content/Output

5 Capacity Assessment Tool Designed by KNOWHOW 3000

5 Capacity Assessment Tool Institutional Memory External Knowledge Systems & Technologies Internal Knowledge Sharing Awareness & Capacity Learning from Success and Failures KM Strategy Roles & Responsibilites Knowledge Management Areas Measuring the Impact of KM

5 Capacity Assessment Tool Roles & Responsibilites

5 Capacity Assessment Tool KM Strategy

5 Capacity Assessment Tool Awareness & Capacity

5 Capacity Assessment Tool Systems & Technologies

5 Capacity Assessment Tool Institutional Memory

5 Capacity Assessment Tool External Knowledge

5 Capacity Assessment Tool Internal Knowledge Sharing

5 Capacity Assessment Tool Learning from Success and Failures

5 Capacity Assessment Tool Measuring the Impact of KM

5 Capacity Assessment Tool How to… Option 1: Expert Review Option 2: Team Review Option 3: Survey Option 4: Workshop

5 Capacity Assessment Tool Example Process Departmental Assessments Combined Results Discussion Creation of Action Plan

5 Capacity Assessment Tool Example Process: The Results

Q & A

Breakout rooms Discussions “How would I use this tool in my organisation? ”

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Next Session: Experience Capitalisation