Knowledge Management Contents What is Knowledge Management Knowledge

Knowledge Management

Contents • What is Knowledge Management • Knowledge Management Enablers • Approaches to Transfer Knowledge

Definition of Knowledge • Knowledge is information that can be used to create value. Data Information Knowledge Action Results

Types of Knowledge Explicit • • • Data Descriptions Procedures Formulas Processes Tacit • • • Personal Knowledge Know-how Know-who Know-why Experience

Knowledge Management Systematic approaches to enable employees to find, understand use knowledge to create value

Needs for Knowledge Management • To be faster, better, & cheaper • Prevent reinventing the wheel • Capture Lost knowledge due to transfer out • Accelerate the development of individual and organization capability

Business Outcomes realized as a result of Knowledge Management practice Increase Innovation 38% Business Growth 75% Process Improvement 88% Increase Customer Satisfaction 63% Enhanced Employee Capability 63% 0 20 40 60 80 100

Knowledge Management Enablers Measurement Culture Knowledge Management Technology Infrastructure

Company Culture Impediments No time to share Knowledge 3. 4 Not invented here culture 3. 1 Many divisions/ silos 2. 9 Sharing makes people less valuable 2. 5 Unwillingness to share 2. 5 Unaware of the importance Leadership does not care 2. 3 2. 1 1 2 3 4 Mix

Knowledge Infrastructure Structured process and People Roles Creating, identifying and collecting Roles: Organizing and Sharing Roles: Adapting and Using Roles: Publishers Publishing coord. Facilitators Net work Member Knowledge Organizer Net work Leaders Librarians Section Leader Teams

Information Technology • Structured document repositories • Discussion databases • Pointers to expertise • Videoconferencing

Measurement Types of measures • Measuring Results – Initiative impact on process outcomes • Measuring Activities – Accessing, contributing, utilizing frequency

Knowledge Management Enablers Measurement Culture Knowledge Management Technology Infrastructure

Approaches to Transfer Knowledge • Self-Service • Knowledge Services & Networks • Facilitated Transfer

Approaches to Transfer Knowledge Facilitated transfer Results Achieved Tacit More Explicit Self. Service Knowledg e Services & networks Fewer Resources Required More

Where do we go from here?

Getting Started • Sponsorship • Technology Solution • Pilots Selection

Shell Pilot Communities • Deepwater Depositional Systems – geologists & reservoir engineers • Seismic Detection of Hydrocarbons – geologists, reservoir engineers, petrophysicists • Well Engineering – drilling, production engineers

Global Community Structure Large local group Regional group Lab Small group Global Coordinator Local Coordinator