Knowledge Management at NASA Goddard Space Flight Center
- Slides: 26
Knowledge Management at NASA Goddard Space Flight Center Dr. Jay Liebowitz Knowledge Management Officer NASA Goddard Space Flight Center
Importance of KM to NASA • Knowledge bleed due to retirement eligibility • Changing perspectives on work • Knowledge loss is escalating 2
Knowledge Sharing Tenets for Success • Enhance reward and recognition system to include learning and knowledge sharing competencies • Acquaint people with knowledge sharing and its benefits • Share the message that with creativity comes failure and we all benefit from talking about our successes and our failures • Integrate knowledge sharing into everyone’s job • Educate people about what types of knowledge are valuable and how they can be used • Make sure the technology works for people, not vice versa 3
KM Components PEOPLE Building and Nurturing a Knowledge Sharing Culture PROCESS Systematically Capturing and Sharing Critical Knowledge TECHNOLOGY Creating a Unified Knowledge Network 4
People: KM Activities • Building and nurturing a knowledge sharing environment – – – Online communities My. Experts directory Mentoring Program Emeritus Program APPL knowledge sharing forums/APPL Knowledge Sharing Initiative Creative Learning Groups Shadowing Leadership Alchemy Program Knowledge management education/awareness programs Agency Learning Initiative Storytelling career workshops Knowledge sharing proficiency development) 5
PBMA 6
Online Community via PBMA 7
my. Experts 8
Process: KM Activities • Systematically capturing and sharing knowledge – – – – Knowledge gap and culture survey Knowledge preservation project Records retention project Case studies LLIS/NGLLIS Exit interviews Center-wide mini-courses/tutorials/colloquia webcasts Active involvement with GRAA 9
Capturing and Disseminating GSFC Knowledge 10
Webcasts of Colloquia 11
LLIS (http: //llis. nasa. gov) 12
Technology: KM Activities • Creating a unified knowledge network – my. Goddard intranet portal – Multimedia asset management system and network infrastructure – Web-based knowledge and record repositories 13
my. Goddard Intranet 14
KM Research Topics Develop “active” analysis and dissemination techniques for knowledge sharing and searching via “intelligent” agent technology (i. e. , where “learning” takes place) --Apply knowledge discovery techniques (e. g. , data/text mining, neural networks, etc. ) for mining knowledge bases/repositories --Improve query capabilities through natural language understanding techniques --Develop metrics for measuring value-added benefits of knowledge management --Develop standardized methodologies for knowledge management development and knowledge audits --Provide improved techniques for performing knowledge mapping and building knowledge taxonomies/ontologies 15
KM Research Topics (cont. ) --Develop techniques for building collaborative knowledge bases --Develop improved tools for capturing knowledge from various media (look at multimedia mining to induce relationships among images, videos, graphics, text, etc. ) --Develop techniques for integrating databases to avoid stovepiping, functional silos --Build improved software tools for developing and nurturing communities of practice --Develop techniques for categorizing, synthesizing, and summarizing lessons learned (look at text summarization techniques) --Explore ways to improve human-agent collaboration --Explore human language technologies for KM (input analysis, extraction, question-answer, translation, etc. —see S. Staab, Nov/Dec 2001, Intelligent Systems) 16
LLIS • Over 1, 100 lessons captured from 13 sites over the past six years • Grew out of a graduate student’s thesis 17
Trend: Increasing Submission of Lessons Learned 18
Trend: Increasing Lessons Accessed 19
Lesson Learned Template • • Subject/Title/Topic(s) Description of the Driving Event Lesson(s) Learned Recommendation(s) Applicable NASA Enterprises Applicable Crosscutting Processes Additional Key Phrases Author/Submitting Organization/Lesson Date/etc. 20
Challenges Facing the LLIS • Maintainability • Expandability • Usability 21
Proof of Concept Developed for NGLLIS • “Push” feature completed and implemented • NGLLIS functional requirements developed • NGLLIS design document/development plan/work breakdown structure developed • Section 508 compliance issues researched and tools being purchased • Visual prototype/proof of concept developed • Tracking management function (will be included) • Lesson Value Rating System (will be included) 22
NGLLIS Prototype Screen Shot 23
Summary • KM is one of the hottest topics in industry & govt today • Need to have methodologies, processes, techniques, and tools for KM • 90% is building the culture • Need to apply concepts from AI and other disciplines to advance KM 24
References to Get Started • Rumizen, M. (2002), The Complete Idiot’s Guide to Knowledge Management, CWL Publishing. • Liebowitz, J. and T. Beckman (1998), Knowledge Organizations: What Every Manager Should Know, CRC Press, Boca Raton, FL. • Liebowitz, J. (ed. )(1999), The Knowledge Management Handbook, CRC Press. • Liebowitz, J. (2000), Building Organizational Intelligence: A Knowledge Management Primer, CRC Press. 25
Other References • Davenport, T. and L. Prusak (1998), Working Knowledge, Harvard Business School Press • Cortado, J. and J. Woods (1999), Knowledge Management Yearbook 1999 -2000. • Davenport, T. and J. Beck (2001), The Attention Economy, HBS Press • Journal of Knowledge Management/Journal of Int. Capital (MCB University Press) • Journal of Knowledge and Process Management (John Wiley) • KMWorld; Summer 2001 Journal of MIS; km. gov 26
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