Knowledge Management at Ford Motors BY AMITESH SINGH

Knowledge Management at Ford Motors BY AMITESH SINGH YADAV

Agenda Ford Profile, Comments History Ford Motors and KM Activities Principles and Process of BPR Results Strategies Conclusion

Ford Profile Ranked #4 by Fortune 500 2012 Revenues -- US$134. 3 billion 2001 Global Unit Vehicle Sales – 7 million 354, 000 Employees

Overview Comments Ford has many Knowledge Sharing Processes: Enterprise Portals, Document Repository, GIS, e-Books, Best Practice Replication(BPR)… Write, Search, and Read access to BPR is limited to Ford Employees, with valid ID and who have received proper training. Detailed BPR Process is considered confidential information.

Achieved Vision Robust business process for the collection and approval of high value practices that can be shared and implemented throughout the enterprise. Establish Collaborative Capabilities and build people relationships by sharing valuable knowledge. Technology to enable nimble and intuitive communication of knowledge.

History Jun ’ 95: Informal process of faxing practices amongst vehicle operations. Jun ’ 96: Launched BPR across vehicle operations – 53 plants globally. Feb ’ 00: Derivative of process for Health and Safety for communicating concerns and incidents. Developed and Launched BPR version 2. 0 Dec ’ 00: Derivative of the process for Environmental application.

History (Contd. ) Feb ’ 01: Adapted process for replicating key findings of 6 - Sigma projects. Aug ’ 96 – Present: Launched 53 Communities of Practice: Product Development, Ford Land, HR, Quality, Service, Finance, MP&L, Ford Production System, Recruiting, Plant IT, Paint, Final Area, Body, Machining, Facilities Engineering, Engine Design….

Ford Motors and KM Activity Overview TRANSFER OF BEST PRACTICES: EXPERTISE LOCATOR SYSTEM DECISION SUPPORT SYSTEMS LESSONS LEARNED CONTENT MANAGEMENT AFTER-ACTION REVIEWS

TRANSFER OF BEST PRACTICES: is a push process with defined roles and responsibilities. communities share proven practices that have made an improvement to a business process, not ideas. practices are shared through picture sheets, video clips, and documentation. The key to success was measuring the value of the knowledge transfer and the resulting replications.

EXPERTISE LOCATOR SYSTEM Each major organization has lists of experts, usually accessible from their home page. Depending on the organization, some do have details about the person’s experiences and expertise. This is especially prevalent in the research and product development organizations. The enterprise “People Search” is a common directory of every employee with e-mail access. This directory does describe the job functions.

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