KNOWLEDGE MANAGEMENT AT ACCENTURE TEAM 3 Anocha Jivanuwong

KNOWLEDGE MANAGEMENT AT ACCENTURE TEAM #3 Anocha Jivanuwong Larry Wandowich Michael Hobday Preetipal Paul Sheila Ray

WHAT YOU CAN EXPECT SIDE STEP #1 STEP #2 STEP #3 STEP #4 The Organizational Problem The Information Aspect of the Problem Impact of IT on the Information Aspect of the Problem STEP #5 STEP #6 STEP #7 STEP #8 IT/IS Based Alternatives for Solving Problem The Pros/Cons to the Alternatives A Solution and Its Advantages Messages for the Modern Leader SIDE STEP

ACCENTURE – THE ORGANIZATION

ACCENTURE A global management consulting, technology services, and outsourcing company with 133, 000 employees and net revenues of U. S. $15. 5 billion for fiscal year 2005 Prime example of an information-driven enterprise Change had taken place in the early 2000 s. New strategy - “High performance. Delivered” STEP #1

ACCENTURE Years of experience have been captured in thousands of documents covering market research, financial analyses, engagement histories, and position papers Long History of focusing on knowledge management STEP #1

ORGANIZATIONAL PROBLEM

ORGANIZATIONAL PROBLEM Accenture has been going through a phase of fiscal tightening (especially around operating costs and numbers of staff) while still trying to deliver high performance. Senior Management is of the mindset that there must be clearly demonstrated value for future investments (i. e. appropriate Return on Investments) and want to focus on the short term application of market oriented research. STEP #2

KNOWLEDGE MANAGEMENT

KNOWLEDGE MANAGEMENT A set of methods and tools than can be used to discover, create, integrate, store, represent, and distribute knowledge for achieving a particular objective

Knowledge creation and capture CUSTOMER CAPITAL HU M AN CA PI TA L KNOWLEDGE MANAGEMENT FRAMEWORK Knowledge organization and categorization Knowledge distribution and access ST RU CA CT PI UR TA A L L Knowledge absorption and reuse

INFORMATION PROBLEM

INFORMATION PROBLEM Accenture has had a long history of focusing on knowledge management. However, there has been a breakdown to the true purpose of KM which is to bring the right knowledge to the right person at the right time in the right context. STEP #3

TECHNOLOGY PROBLEM

TECHNOLOGY PROBLEM Lotus Notes Decentralized Dated Platform Managing data responsibilities Many independent unit based knowledge sharing tools that are seen as inefficient, inconsistent and costly to manage and maintain STEP #4

ALTERNATIVES FOR ACCENTURE

ALTERNATIVES FOR ACCENTURE CONTINUE TO USE AND IMPROVE UPON LOTUS NOTES MIGRATE TO SHAREPOINT STEP #5 STEP #6

CONTINUE TO USE AND IMPROVE UPON LOTUS NOTES PROS Lotus notes can manage Private email, File sharing, Bulletin Boards Lots of data already created and stored in the databases Clean up the current system Minor investment needed Minimal training required No change management needed Dedicated individuals in respective groups

CONTINUE TO USE AND IMPROVE UPON LOTUS NOTES CONS Will work under the limitations of the current system: No clear governance structure, duplication of data, difficult to search Tacit and Explicit knowledge not being properly shared: Efficiency and Innovation are coming down Pressure to cut down costs will continue in the form of lay offs, outsourcing Generation of content with more audio/video might cripple the system in the near future bringing the system performance down Not a futuristic approach

MIGRATE TO MICROSOFT SHARE POINT PROS It will replace Lotus notes that is not proving to be very efficient for the company Supports company’s strategic shift to Microsoft Technologies and away from Lotus notes Company is already moving towards web based portals Will improve efficiency in the long term after development, deployment and management of KM channels and processes

MIGRATE TO MICROSOFT SHARE POINT PROS New system to be focussed on end user to ensure design of user interface, allow users to efficiently navigate to right content, resources and services Share Point can be extended to support critical requirements: document repository, expertise directory, topic areas and search functionality

MIGRATE TO MICROSOFT SHARE POINT CONS It will require additional cost Risk of losing some information during shift to the new system Training needed Change management needed Not every thing can be moved and may lose some information Once started completion of the change over to Microsoft technologies is very critical otherwise it can result in a more chaotic environment

THE SOLUTION FOR ACCENTURE

SPECIFIC BUSINESS GOALS Simplify end user’s experience Improve search and browse features Centralize development and operations of the Accenture Knowledge Management Simplify content management Cost effective

USER FLOW

SOLUTION ALTERNATIVE 2: NEW SYSTEM Migrate the Accenture Knowledge Exchange to a corporate portal based on Share. Point STEP #7

ADVANTAGES Faster, Easier Knowledge Retrieval Improved visibility to innovation across groups Increase Employee Satisfaction Improved Productivity Cost Savings STEP #7

ACCENTURE TODAY

IT ASPECT Microsoft Share. Point Collaboration Portals Enterprise Search Enterprise Content Management Business Process and Forms Business Intelligence

ACCENTURE TODAY

MESSAGES TO THE MODERN LEADER

MESSAGES FOR MODERN LEADER Consider how you are going to manage knowledge in your organization and the benefits of capturing explicit and tacit knowledge, before it’s too late. Knowledge Management can allow leaders to track success measures and develop clear competencies. Learning should be a core principal of your organization. Foster a team-building culture where groups/functional areas/project teams can communicate across organizational boundaries. Demonstrate value to the organization as a whole, when making your case for strategy/funding. STEP #8

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