Knowledge management and knowledge sharing Hazel Hall Senior
- Slides: 49
Knowledge management and knowledge sharing Hazel Hall Senior Lecturer School of Computing Napier University, Edinburgh h. hall@napier. ac. uk http: //www. bim. napier. ac. uk/esis/about_us/hazel. html 1
Knowledge management and knowledge sharing Format of the presentation • • Knowledge management “defined” Knowledge management perspectives Knowledge management at Napier University Knowledge sharing 2
Knowledge management and knowledge sharing Knowledge management: a definition “The capabilities by which communities within an organisation capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those people who need it, so that they can exploit it creatively to add value as a normal part of their work” 3
Knowledge management and knowledge sharing Knowledge management: a definition “The capabilities by which communities within an organisation capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those people who need it, so that they can exploit it creatively to add value as a normal part of their work” 4
Knowledge management and knowledge sharing Information science Psychology Science and technology Artificial intelligence Sociology Knowledge management Business studies Information systems Computer science Organisational science Strategic management 5
Knowledge management and knowledge sharing Librarians Psychology Information science Military strategists Science and technology Management consultants Sociology Human resources managers Artificial intelligence Knowledge management Information systems Hardware & software vendors Business studies Charities Engineers Accountants Organisational science Computer science Strategic management 6
Knowledge management and knowledge sharing Contested approaches Laissez-faire Re-engineering 7
Knowledge management and knowledge sharing Contested approaches Laissez-faire Re-engineering 3 articulations from the literature KM 1: Library and Information Science KM 2: Process Engineering KM 3: Organisational Theory (Davenport & Cronin, 2000) 8
Knowledge management and knowledge sharing KM 1: “Knowledge organisation” approach Identify Acquire Classify Catalogue Organise Store internally and externally produced publications for subsequent retrieval and use 9
Knowledge management and knowledge sharing KM 2: “Process” approach Use techniques and tools to map and model “know-how” then recompile systems and resources identify existing conceptual links, form new links 10
Knowledge management and knowledge sharing KM 3: “Creation” approach Provide conditions for knowledge creation to encourage knowledge culture so that knowledge is created and shared freely 11
Knowledge management and knowledge sharing KM 1: “Knowledge organisation” approach Identify Acquire Classify Catalogue Organise Store internally and externally produced publications for subsequent retrieval and use Isn’t this just information management? Ignores “tacit”, unrecorded knowledge 12
Knowledge management and knowledge sharing KM 2: “Process” approach Use techniques and tools to map and model “know-how” then recompile systems and resources identify existing conceptual links, form new links Over-emphasis on the process of mapping & modelling Too little emphasis on human factors Cost of exercise 13
Knowledge management and knowledge sharing KM 3: “Creation” approach Provide conditions for knowledge creation to encourage knowledge culture so that knowledge is created and shared freely Ignores “published” sources Dependent on personality “types” Highly reliant on personal networks 14
Knowledge management and knowledge sharing KM at Napier University Teaching • focused on integrated strategies • students learn about KM while “doing” KM Research: examples • communities of practice and networked learning • teledemocracy • careers guidance • advertising 15
Knowledge management and knowledge sharing Value of conducting research on encouraging knowledge sharing Most commonly discussed topic at KM conferences • priority area for knowledge research • priority area for companies “knowledge hoarding is power” “knowledge sharing is valued” (Kelleher & Levene, p. 39) 16
Knowledge management and knowledge sharing Knowledge gaps and debates in this area • KM research questions about teams • value of organisational incentives for information sharing • case study evidence 17
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Conditions Hard Responsibilities Infrastructure Usability Articulation Soft Status Communities Critical mass Boundary objects 18
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Financial rewards Hard Soft Career advancement/security as reward Access to information and knowledge as reward 19
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Increased pay Bonuses Stock options Financial rewards Hard Soft Career advancement/security as reward Access to information and knowledge as reward Promotion Future work Learning Innovation 20
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Financial rewards Hard Soft Career advancement/security as reward Access to information and knowledge as reward 21
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Hard Enhanced reputation as reward Soft Personal satisfaction as reward 22
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Hard Enhanced reputation as reward Soft Personal satisfaction as reward Gratitude Flattery Recognition Cross-hierarchy alliances Positive results of altruism 23
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Hard Enhanced reputation as reward Soft Personal satisfaction as reward 24
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Hard Soft n plia ce m o c ry t a s r e o r mp lf-inte e t age ote se hips r u o ” s Enc r-prom lation aking “types t e Ove ture r e risk nality o Rup ourag pers n c Dis end o Dep 25
Knowledge management and knowledge sharing Incentives for knowledge sharing Training & debriefings Conditions Acquire knowledge Disseminate knowledge Mentoring & assisting Responsibilities Time allocated Status “Copying” permitted Senior management buy-in Communities Leadership by example 26
Knowledge management and knowledge sharing Incentives for knowledge sharing Conditions Acquire knowledge Disseminate knowledge Responsibilities Status Communities 27
Knowledge management and knowledge sharing Incentives for knowledge sharing Training & debriefings Conditions ve i t a er Acquire knowledge p im Responsibilities e g Disseminate knowledge han c re u t l Cu Status Mentoring & assisting Time allocated “Copying” permitted Senior management buy-in Communities Leadership by example 28
Knowledge management and knowledge sharing Incentives for knowledge sharing Conditions Relegate Responsibilities Remove management levels Status Mask status Communities All are contributors, experimentation is encouraged 29
Knowledge management and knowledge sharing Incentives for knowledge sharing Conditions Responsibilities Relegate Status Academic research on online interactions Doctors v nurses Communities 30
Knowledge management and knowledge sharing Incentives for knowledge sharing Conditions f omanagement Remove d r wa e levels r ft Relegate Responsibilities so n t s in tatio a g s a repu k r Status Mask status Wo anced enh Communities All are contributors, experimentation is encouraged 31
Knowledge management and knowledge sharing Incentives for knowledge sharing Conditions Responsibilities Status Provide for Communities Shared commitment, obligation & codependence vitality & trust Social interaction clique & high risk exchange Identity common purpose 32
Knowledge management and knowledge sharing Incentives for knowledge sharing Conditions Responsibilities Social events Provide for Status Common language framework Communities Space 33
Knowledge management and knowledge sharing Incentives for knowledge sharing Conditions Responsibilities Status Provide for d” e t ea r Communities c e“ b n’t a C Shared commitment, obligation & codependence vitality & trust Social interaction clique & high risk exchange Identity common purpose 34
Knowledge management and knowledge sharing Incentives for knowledge sharing s ie kt Conditions a Shared commitment, e s&wcoobligation u rs e dependence vitality gv n o trust tr& Responsibilities Status Provide for d” e t ea r Communities c e“ b n’t a C S Social interaction clique & high risk exchange Identity common purpose 35
Knowledge management and knowledge sharing Incentives for knowledge sharing s ie kt Conditions a Shared commitment, e s&wcoobligation u rs e dependence vitality gv n o trust tr& Responsibilities Status Provide for d” e t ea r Communities c e“ b n’t a C S n o ati in Social interaction em s is risk d clique & high ed t i exchange ib Inh Identity common purpose 36
Knowledge management and knowledge sharing Incentives for knowledge sharing s ie kt a Shared commitment, e s&wcoobligation u rs e dependence vitality gv n o trust tr& Conditions Responsibilities Status Provide for d” e t ea r Communities c e“ b n’t a C S n o ati in Social interaction em s is risk d clique & high ed t i exchange ib Inh Identity b em common m n o purpose ts i m i L ip h ers 37
Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Ease of use Usefulness of use is obvious Usability Articulation Critical mass Boundary objects 38
Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Ease of use Usefulness of use is obvious Usability Articulation Critical mass Boundary objects 39
Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Usability Integration of tools with communities Articulation Critical mass Boundary objects 40
Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Usability Integration of tools with communities Articulation Critical mass Boundary objects 41
Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Ease of use Usefulness of use is obvious Integration of tools with communities Usability Articulation Critical mass Boundary objects 42
Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Usability Articulation classification schemes repositories spaces and people Critical mass Boundary objects 43
Knowledge management and knowledge sharing Incentives for knowledge sharing Infrastructure Usability Articulation Ease of knowledge sharing Equal status Community ownership Exploitation of weak ties Transfer from oldies to newbies classification schemes repositories spaces and people Critical mass Boundary objects 44
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Conditions Hard Responsibilities Infrastructure Usability Articulation Soft Status Communities Critical mass Boundary objects 45
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Conditions Hard Responsibilities Infrastructure Usability Articulation Soft Tension Status Communities Mixed incentives Critical mass Boundary objects 46
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Conditions Infrastructure To jump start knowledge sharing For long-term compliance To help new members of staff To encourage experimentation For cross-team working To match “expectations” of personality types For “community” benefits For distributed staff To promote moral obligation For wide dissemination 47
Knowledge management and knowledge sharing Incentives for knowledge sharing Rewards Conditions Infrastructure To jump start knowledge sharing For long-term compliance To help new members of staff To encourage experimentation For cross-team working To match “expectations” of personality types For “community” benefits For distributed staff To promote moral obligation For wide dissemination Knowledge is a private good Knowledge is a public good Knowledge is accessible 48
Knowledge management and knowledge sharing References and further work in this area Davenport, E. , & Cronin, B. (2000). Knowledge management: semantic drift or conceptual shift? , [Online]. Available: http: //www. alise. org/nondiscuss/conf 00_Davenport-Cronin-paper. htm [2000, 28 January]. Davenport E. & Hall, H. (2002 in press). Organizational knowledge and communities of practice. In B. Cronin & D, Shaw (Eds. ). Annual Review of Information Science and Technology. Medford NJ: Information Today. Hall, H. (2001). Input-friendliness: motivating knowledge sharing across intranets. Journal of Information Science 27(2), 139 -146. Kelleher, D. , & Levene, S. (2001). Knowledge management: a guide to good practice. London: British Standards Institution. 49
- Share expertise
- Can two blues make a brown
- Blue green eye color
- Knowledge sharing systems
- Knowledge sharing systems
- Knowledge sharing program korea
- Knowledge sharing center
- Rıhleteş şitai
- Eye color punnett square hazel
- Hazel grace
- Hazel bryan
- Hazel elizabeth deborah parker
- Philip hazel
- Hazel curry
- Brandon blackstock wikipedia
- Hazel farm guildford
- Monoprotic
- Hopi yellow watermelon
- Hurricane hazel track
- Unclear standards in performance appraisal
- Direction sharing performance management
- Fungsi dari create file pada operasi-operasi file (cont.)
- Waltham forest senior management structure
- Senior management function
- Ethekwini municipality organisational structure
- Torrington and hall performance management cycle
- Knowledge creation and knowledge architecture
- Sharing is caring
- Channel sharing and borrowing in cmc
- Solving problems and sharing skills weegy
- Equal sharing is called as
- " dr. jan" and "sharing economy"
- Sharing economy pros and cons
- Personal and shared knowledge
- Knowledge shared is knowledge squared
- Knowledge shared is knowledge multiplied meaning
- Contoh shallow knowledge dan deep knowledge
- Posteriori vs priori
- Street smart vs book smart
- Knowledge claim
- "the knowledge society" "the knowledge society" or tks
- Functions and importance of front office
- Alonzo and tracy mourning senior high
- Department of health and senior services missouri
- Scientific management
- Management pyramid
- Top level management
- Knowledge management monitoring and evaluation
- Database systems maximize
- Measurement analysis and knowledge management