Knowledge management and elearning systems points of interaction

Knowledge management and e-learning systems points of interaction for successful academia-industry knowledge transfer A. Antonova, E. Gourova, K. Todorova, R. Nikolov, Sofia University

Overview n n Basic concepts KM and e-learning features & processes Points of interactions Further work

The Knowledge dimentions (Knowledge, KMS) n The knowledge is confident understanding of a subject, potentially with the ability to use it for a specific purpose. n Tacit and Explicit knowledge

The Knowledge dimentions (Knowledge, KMS) n n n data - ‘set of discrete, objective facts about events…’ information - ‘has meaning… it has a shape: it is organized to some purpose. ’ knowledge - ‘a bite (of information) is taken, chewed, digested, and acted upon that it becomes knowledge’

The Knowledge dimentions (Knowledge, KMS) n KM is a complex discipline, aiming to optimize knowledge processes, in order to improve the organization ability to take better decisions assuring its sustainable development

The e-Learning dimentions e-Learning “learning or training prepared, delivered, or managed using a variety of information technologies and which be deployed either locally or globally. ”

KM, E-learning and society needs relationship E-learning development KM development Society (organizational or individual) needs of knowledge acquisition and sharing Fig. 1 KM, E-learning and society needs relationship

KM processes Tacit knowledge To Explicit knowledge (Socialization) Sympathized knowledge (Externalization) Conceptual knowledge (Internalization) Operational knowledge (Combination) Systematic knowledge From Explicit knowledge Fig. 2 KM processes Source Nonaka and Takeuchi 1995

Basic processes related to Knowledge Management n n n Socialization: Transfer tacit knowledge from one person to another person Externalization: Translate tacit knowledge into explicit knowledge in a repository Combination: Combine different bodies of explicit knowledge to create new explicit knowledge Internalization: Extract the explicit knowledge from a repository that is relevant to a particular person’s need and deliver it to that person where it is translated into tacit knowledge Cognition: Apply tacit knowledge to a business problem defined by Frappaolo, C. and W. Toms l

Important characteristics of the knowledge worker n n n learning ability – challenged by the increasing situations providing learning opportunities. integrative competencies – the increase in available and accessible data and information requires capabilities to identify, assimilate, understand act upon them. critical thinking – ability to make sense of data and information, evaluate them, judge their accuracy and reliability. information literacy – recognize when information is needed, and how to locate, evaluate, integrate, use and effectively communicate information. learning how to learn – challenge to learn rapidly, continuously, flexibility to fulfil work responsibilities and maintain their employability.

KMS functionalities Basic functionalities of Knowledge Management System are to assure integrated Information Technologies Solutions in order to improve n. Knowledge generation, n. Knowledge storage, n. Knowledge application n. Knowledge transfer

Knowledge management and e-learning systems interactions Information technologies Business KM Organization Academia E-learning Student

KM influence over e-learning KM E-learning

KM influence over e-learning Social dimension (people and process) Demand-side KM Apply-side KM Individual learning Group learning Innovation and IC management Communities of inquiry Think thanks Management planning Training programs Communities of practice Knowledge capture Storytelling KM cultural initiatives Operations management Technology Knowledge portals dimension (IT) Innovation management tools Information portals Intranets Information management Work product management Content management Imaging Groupware

E-learning systems approach n combination of all four approaches to learning: ¨ theory input; ¨ practical experience; ¨ application of theory; ¨ idea generation

E-learning influence over KM processes KM E-learning

E-learning influence over KM processes New organization* should have four main centres: n Operational centre n Knowledge centre n Learning centre n Career management centre (*the Intelligent Complex Adaptive Systems - ICAS)

Knowledge management and elearning – common features Tacit knowledge E-learning Systems Explicit knowledge One person (Learner) Common features KMS Collaboration Help desk Communication Project development LOs CMS Organization (team members) Fig: KM and e-learning common features in context of explicite and tatic knowledge exchange (adapted by Mertins, K. , Heisig, P. , Vorbek, J)

Knowledge management and elearning – common features KMS LMS CMS VC Team VC Learners Fig: KM and e-learning common features in context of explicit and tacit knowledge exchange (adapted by Mertins, K. , Heisig, P. , Vorbek, J)

Practical implementation of technologies for knowledge management – literature research Fig: Technologies for knowledge sharing

Conclusions Common features of both e-learning and KM systems n Common functionalities and better integration for KMS and e-learning n Further research in the topic will prove the practical utilization of the proposed methodology, leading to new forms of Industry-academia cooperations n

Future work Future research efforts will be dedicated on better and more effective integration of knowledge management capabilities in e-learning delivery and powerful use of learning materials and activities in the process of knowledge manipulation and exchange in organizations and institution in order to provide organizational success and prosperity.

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