Knowledge Chain INFRASTRUCTURE KNOWLEDGE DEVELOPMENT CLIENT DEVELOPMENT STAFFING

“Knowledge Chain” INFRASTRUCTURE KNOWLEDGE DEVELOPMENT CLIENT DEVELOPMENT STAFFING OP MGT IT LOGIST MKT PROFIT MARGIN STRAT

“Knowledge Chain” Pharmaceuticals Consumer Products Banking & Finance Digital - Tech OP MGT IT LOGIST PROFIT MARGIN MKT STRAT

Staffing Mechanisms n n What does “staffing” really mean? How is staffing for engagements facilitated: – Travel & Relocation – Location-specific, redundant hiring – Internal job market -- via intranet – Level-specific staffing requirements/mobility – Incentives – Technology-based substitutes

Pressures for Global Efficiency Managing Dual Pressures High Low GLOBAL: TRANS-CLIENT: FUNCTIONAL & INDUSTRY CLUSTERS MIX OF CLIENT-UNITS & INDUSTRY-FUNCT UNITS EXPORT: MULTI-CLIENT: KNOWLEDGE TRANSFERED FROM HQ MATCH CLIENT’S STRATEGY & STRUCTURE (Mini-Booz’s) Low High Pressures for Client Commitment-Responsiveness

Trans-Client Strategy: Knowledge Centers N. J. Turnpike CHEMICALS Strategy Palo Alto, CA DIGITAL-TECH Strategy Mc. Lean, VA Wash, DC HQ Strategy New York MARKETING Raleigh, NC BIOTECH Frankfurt FINANCIAL SVC Strategy Taipei MANUFACTURING Strategy Tokyo ENGINEERING-TECH Strategy

Trans-Client Strategy: Link Knowledge Center with Client Centers Mc. Lean, VA HQ Palo Alto, CA DIGITAL-TECH Munich SIEMENS Houston COMPAQ Tokyo TOSHIBA

Knowledge Center Teams Partners (less travel) Non-Partners Client-Specific Teams