KNOWLEDGE ACADEMY SINGLE WINDOW WORLD CUSTOMS ORGANISATION SINGLE

KNOWLEDGE ACADEMY - SINGLE WINDOW - WORLD CUSTOMS ORGANISATION

SINGLE WINDOW - DEFINITIONS … a facility that allows parties involved in trade and transport to lodge standardized information and documents with a single entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements should only be submitted once. UN-CEFACT Recommendation 33

SINGLE WINDOW - DEFINITIONS WHO? WHAT? WHERE? WHEN / WHY HOW? • Parties involved in trade and transport • Standardized information and documents • Single entry point • Fulfill all import, export, and transitrelated regulatory requirements. • Electronic data elements should submitted only once

Single Window - Political & Technical The Single Window environment is a complex technical issue, but it cannot work without the politics and other non-IT issues being examined first. Be sure to get the policy, legal and administrative frameworks analysed and sorted before looking at technical options. (WCO Guidelines) Ø Political Ø Technical - Developing Political will - Management Group among border agencies - Concept paper/feasibility study - Decide a lead agency - Policy Harmonization - Technical Group among border agencies - Data Harmonization - Development of SW system - Alignment with global standards (UNECE)

SW and Customs Functions Revenue Administration Transportation & Logistics Facilitation Trade Policy Implementation Health & Public Safety Internal Security Single Window Services

What is the Priority? Revenue Administration Transportation & Logistics Facilitation Trade Policy Implementation Health & Public Safety Internal Security Country A Country B • The choice of services for Single Window would depend on the national Customs • What does the Customer hope to see? • Outcome-centric focus important for both working level & leadership in steering SW implementation

SINGLE WINDOW PERSPECTIVES Chap 1: Understanding SW Environment Chap 2: Border Management Functions & SW Concept Chap 7: Dealing with legal issues Chap 4: Agenda Setting & Policy Planning Chap 5: Establishing Formal Structures Chap 3: SW as part of Customs Modernization 1. Incubation & Strategic Planning Chap 6: Designing SW Services Chap 8: Human Resource & Change Management 2. Establishment & Consolidation 3. Development, Implementation, Evaluation & Feedback

SINGLE WINDOW PERSPECTIVES • Understanding of “horizontal” aspects important for optimal SW implementation – SW as part of Coordinated Border Management – Service Interactions and Service Oriented Architecture – Sustainability & Continual Improvements in SW

SINGLE WINDOW - CBM COORDINATED BORDER MANAGEMENT • The coordinated approach by border control agencies, both domestic and international, in the context of seeking greater efficiencies over managing trade and travel flows, while maintaining a balance with compliance requirements SINGLE WINDOW ENVIRONMENT • A facility that allows parties involved in trade and transport to lodge standardized information and documents with a single entry point to fulfill all import, export, and transit-related regulatory requirements. If information is electronic, then individual data elements should only be submitted once. CMB does not equal SW - But effective SW environment can only be achieved if a Country undertook CBM efforts - CBM is a pre-requisite to the development of a successful SW environment

SINGLE WINDOW - CBM • CBM in the context of SW development – Stakeholder involvement – Business process re-engineering – Dematerialization of supporting documents – Risk management

SINGLE WINDOW - CBM • Stakeholder involvement – Forming a structure with clear leadership & directions for CBM – Active involvement / commitment of CBRA, Trade – Consultation, confidence building, feedback – Clear goals

SINGLE WINDOW - CBM • Business Process Re-engineering – To re-cast existing manual processes into new electronic processes – Eliminate redundant / duplicative steps – Align digital workflow to physical goods clearance – A well-designed workflow allows essential checks / verifications to be achieved in a much shorter time without sacrificing rigour

SINGLE WINDOW - CBM • Dematerialization of Supporting Documents – Need to verify data submitted with supporting documents – Potential source of bottleneck – Can physical documents be made electronic? Scans? Electronic from creation? – Can such checks be reduced? Removed? – Post clearance audit instead of up-front checks?

SINGLE WINDOW - CBM • Risk Management – Structured data in electronic form opens up many possibilities – Pre-clearance • Enables data to be holistically reviewed for key risk areas (i. e. security, revenue, OGA requirements) • Identifying high-risk containers for checks (x-ray or intrusive) – Clearance • Availability of information to Officers at the border enables quick reference and intervention if necessary – Post-clearance • Identifying unusual trends, patterns • Business intelligence – Support effective allocation of scarce resources

Service Interactions & Service Oriented Architecture • Works hand-in-hand with business process re-engineering • Design of SW incorporating “idealstate” for all stakeholders – Business value of regulators – Service design & Service delivery – Service mindset

Service Interactions & Service Oriented Architecture • Business Value of Regulators – Stereotypical mindset: Customs as hindrance to trade – Regulatory functions are necessary • Security, protection of society, revenue for government functions – Uncertainty, delays, inconsistencies in applying procedures that is the main problem, not the regulations

Service Interactions & Service Oriented Architecture • Service design & Service delivery – – – Identify & optimize interactions Face-to-face contact Web-site navigation SW software interface Training / engagement Availability of information • Entire suite of regulatory functions / services provided must converge through SW Face-to. Face Telephone / Email Website / Online Services Publications

Service Interactions & Service Oriented Architecture • Service mindset – Not always easy: regulator cum service provider – CBM provides foundation to standardize controls / reduce duplications – Designing effective SW services requires regulators to empathize with the public we serve

Service Interactions & Service Oriented Architecture SINGLE WINDOW ENVIRONMENT User Registration Submission of Data Verification of Data Access Control Front-End Validation Supporting docs Approval / Rejection Payment Electronic? Authentication PHYSICAL ENVIRONMENT Goods arrive Goods targeted / exempted from checks Goods cleared for imports / detained BACK-END (or what the trader does not need to care about ) Govt User Database Business Rules Risk Management Processing Systems / Modules Authentication Validation of submissions Decision Making Supporting Documents Payment Records Action / Inspection Log Access Control Routing of Submissions Verification Functions Arrears Management Clearance Records Manifests Payments Clearance Data Warehouse Offences / Enforcement Database Post Clearance Analysis Business Intelligence

Sustainability & Continual Improvements • A SW environment is not static – it needs to be refined • Performance Measures – System availability – Feedback management – Service standards – Key performance indicators • Time Release Study – Diagnostic on checkpoint situation to drive improvements

Sustainability & Continual Improvements • Operating environment can change – CBM provides framework for agencies to coordinate responses – SW provides the tool to support prompt response • Information • Controls • Facilitation

Conclusion • A Single-Window is a tool that can unlock great trading and regulatory efficiencies – If it is designed properly, with the inputs from key stakeholders – If it is run with a service-centric mindset – If it is sustained and continually improved upon

Resources • UNCEFACT Recommendation 33 – http: //www. unece. org/fileadmin/DAM/c efact/recommendations/rec 33_trd 352 e. pdf • WCO Single Window Compendium – http: //www. wcoomd. org/en/topics/facilit ation/activities-and-programmes/singlewindow/single-window-guidelines. aspx