Know Share Do Increase IBM Connections Usage Adoption

Know. Share. Do. Increase IBM Connections Usage, Adoption and ROI with integrated Web Content Management and Custom Applications engage. ug, March 30 -31, 2015, Ghent, Belgium Felix Binsack Founder & CIO TIMETOACT GROUP Inventor and Product Manager XCC Im Mediapark 2, 50670 Cologne, Germany +49 221 97343 -0, felix. binsack@timetoact. de

Intranet Requirements Kno w Internal Communicatio ns Web Content Management Share Do Social Collaboration Custom Applications Enterprise Social Network Application Integration

Intranet Requirements Kno w Internal Communications • Content (News, Events, Pages, Files, Links etc. ) • Navigation • Personalization • Delegation • Access Management • Layout Management Share Do Social Collaboration Custom Applications • Activity Stream (Follow / Subscription Management) • Activities, Blogs, Bookmarks, Events, Forums, Files, Ideation, Likes, Comments, Polls, Surveys, Wikis • Communities • Popularity Measurement • Profiles, Networks • Application Integration (Custom Apps, Light Weight, Single Sign On) • Application to Application Communication • Collaborative Editing (Documents, Presentations, Tables) • Document Management • Forms, Workflow

Digital Workplace Know Share Do

XCC for. . . Internal Communications Line of Business Custom Applications Community Managers Connections Mobil Apps IBM Connections Cloud Blue Collar Workers

What do these have in common? IBM Connections Eiger North Face Both are almost impossible to conquer for beginners.

Increase IBM Connections Usage, Adoption and ROI with integrated Web Content Management and Custom Applications Consumer Contributor Moderator Internal Knowledge Communications Worker

What Do These People Have in Internal Communications Common Knowledge Worker Traditional Manager ? They do not like to have separate platforms for Internal Communications and Collaboration with redundant and inconsistent content!

Internal Communications / Web Content Management Internal Kno w ed Found 1997 • Content (News, Events, Pages, Files, Links etc. ) • Navigation • Personalization • Delegation • Access Management • Layout Management Communications „Employees have to be aware of our priorities, strategy, values and important news. Everything important must be published on my platform. I do not care about social as long as employees do not use it as a propaganda platform. My content needs to look great. “

Internal Communications / Web Content Management Top-Down Communication Kno w Stagnating Top Down / 1: n Communication Approved Content / Binding Directives Communication of Mgn. Ideas and Opinions Important Information stays on Top Dedicated Authors with Intense Training Pixel Perfect Layout Set as default Homepage by Policy "Management’s Intranet”

Social Collaboration / Enterprise Social Network Share d Founde 7 2003 / • Activity Stream (Follow / Subscription Management) • Activities, Blogs, Bookmarks, Events, Forums, Files, Ideation, Likes, Comments, Polls, Surveys, Wikis • Communities • Popularity Measurement • Profiles, Networks Knowledge Worker „I do not care about the constant self praise. I need Enterprise Social Software to get my work done and stay in touch with my peers. Social is great to develop ideas and exchange opinions. My content must be created fast and easy. “

Internal Communications / Web Content Management Share Peer-To-Peer Collaboration Rapidly Growing Bottom Up / n: n Communication Unofficial Content Formation of Ideas and Opinions Popular Information stays on Top User Generated Content (without Training) Form Follows Function Set as default Homepage by Employee ”Employee’s Intranet”

Internal Communications The Antipodes of any Intranet! Web Content Management Top-Down Communication Peer-To-Peer Collaboration Social Software Peer-To-Peer Collaboration Stagnating Rapidly Growing Top Down / 1: n Communication Bottom Up / n: n Communication Approved Content / Binding Directives Unofficial Content Communication of Mgn. Ideas and Opinions Formation of Ideas and Opinions Important Information stays on Top Popular Information stays on Top Dedicated Authors with Intense Training User Generated Content (without Training) Pixel Perfect Layout Form Follows Function Set as default Homepage by Policy Set as default Homepage by Employee "Management’s Intranet” ”Employee’s Intranet”

Intranet Strategies for Internal Communications and Collaboration

Focus on Internal Communications Web Content Management Systems are made for the Internet Internal Communications Pixel Perfect Layout, Asset Management, Extensive Approval Workflows Multisite Management, Commerce Support / Conversion Optimization (Analytics, Campaign & Lead Management, Targeting) Supply Chain Management (for Portals only) Web Content Management Systems are too complicated for LOB Poor LOB Adoption Outdated Content Prediction: In 3 -4 years from now Web Content Management for Internet and Intranet are going to be completely separate markets

Focus on Internal Communications Inefficient collaboration with mail and file servers All knowledge locked up in mail- and file-servers No expert identification No employee participation No informal learning Not appealing to young employees accustomed to social media

Focus on Collaboration Peer-To-Peer Collaboration Difficult to communicate the organization’s priorities, strategy, values. Difficulty to distinguish opinions and ideas from binding / formal information and directives. Difficulty to identify important information. No structure, everything sorted by last update / popularity.

Side-By-Side Communication and Collaboration Confusion and Governance Problems How should managers communicate, as them-selves or thru internal communications? Where should employees look for content, in the Web CMS based Intranet or in Social Software? Attention and Content Fragmentation Half of the employees visit Web CMS based Intranet and ignore collaboration, the other half use collaboration and ignores Internal Communications website. Overlap, Redundancy and Inconsistency Some content is inevitably going to be stored in both platforms.

Enhance Communication with Collaboration Insufficient collaboration Collaboration integrated into communication will never reach critical mass to become self sustaining. Intranet 2. 0 based on user generated content / Enterprise 2. 0 will not be achieved. For enhanced Web CMS: Insufficient capabilities Activity Stream / Social capabilities / Enterprise collaboration missing. For integrated platforms: Inconsistent UI Users must leave communication homepage for collaboration. Content fragmentation, overlap, redundancy and inconsistency, governance problems.

Integrate Communication into Collaboration No content overlap, redundancy, inconsistency Social software is more popular with employees. User generated content grows much faster then centrally managed content.

Intranet Capabilities IBM CNX + XCC Know - WCM Share - ESN Do - Apps IBM Portal + WCM + CNX

Personalization & Targeting Frank Adams I am… (passive personalization, profile attribute inherited from LDAP) • German Employee • Business Unit 1 • Location A I prefer… (active personalization, profile attribute set by personal preferences) • Subject ABC • Subject GHJ My Connections… • • My Communities My Files ACME Germany Homepage Navigation (German) Corporate Top News (in German) (personalized, aggregated) Business Unit 1 News Location A News My Special Interest Links (personalized & aggregated) My Communities My Files Subject ABC Subject GHJ My Events (personalized, aggregated) Clipping Widget (e. g. Stock Quote) Static Content (e. g. Hotline)

Customer Statements “Dear Felix, IBM Connect 2014 confirmed for me that the choices we made regarding IBM Connections and to combine it with your product, the Web Content Management Extension for IBM Connections were the right decisions and we will stick to that. ” Til Nieuweboer, Manager Operations at ING Insurance

Customer Statements “XCC revolutionized our Intranet entirely! Now, relevant content can be populated completely intuitive within seconds and is globally accessible. It is a real innovation. ” Eva Martinez Organizational Development Lapp Holding AG

Customer Statements “In order for Pilz Connections to succeed, it was important to offer all employees simple and clear first steps into the world of social business. The TIMETOACT solution enabled us to avoid reservations and acquaint users with the concept of knowledge management. ” Jürgen Fischer Project Manager Communication and Collaboration Services, Pilz Gmb. H & Co. KG

US Government Customer Statements II “Felix, I do not think you will have problems selling your product once people figure it out. Your product completes IBM Connections. As you say in your marketing material it provides the top-down communication that overlays IBM Connections so that the employee has no other place to attend to. They get the top down via your product and the bottom up via IBM Connections. Employees do not have to go anywhere else, everything is in one place. ” US Government Customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.

US Government Customer Statements II “Felix: I am putting together our budget for FY 2015, and would like to receive a quote to purchase the Connections Administration Toolkit. We have had such great luck with XCC, that I would like to see if CAT can help us as well. ” US Government Customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.

Customer Statement "VAUDE has had an conventional intranet with a web content management system. It worked OK for our internal communications. However, the content from line of business outdated / decayed quickly. We were therefore looking for an alternative Intranet platform. As a medium sized company we wanted to avoid running multiple platforms for communication and collaboration. We were searching for an integrated or hybrid intranet platform that spans collaboration, knowledge management and internal communications. IBM Connections convinced us as a superior collaboration and knowledge management platform. The Web Content Management Extension (XCC) from TIMETOACT neatly Manfred Meindl Manager Intranet and Online Marketing

Customer Statement “We created an ideal information architecture that seamlessly integrates internal communications and collaboration in an hybrid Intranet. Our new Intranet has been perceived very well by our employees. As it turned out, the integrated internal communications simplifies and accelerates the adoption of IBM Connections within the employees. The Web Content Management Extension can be adopted to changing requirements easily. Line of business appreciates the simplicity with which they can create and curate content to Manfred Meindl maintain their landing pages. Manager Intranet and Online Marketing Throughout the project we worked with TIMETOACT for analysis, conception, consulting, customization and implementation. All work was achieved within the agreed budget. Our experiences with TIMETOACT were excellent and we can fully recommend working with TIMETOACT. "

Customer Statements “Felix / Philipp, in a off-time minute (during a break) I installed XCC in our acceptation environment. Everything went smooth, no problems during the installation. . (like you said). ” ****** “Felix, we are now using XCC in the new Connect v 5 environment. WOW, what a cool extension to Connections. Great job !!” R. Angioni Saxion, University of Applied Sciences, Netherlands

Customer Statements “XCC has transformed IBM Connections into a complete intranet environment. With XCC we are able to combine the social features of IBM Connections with the functionalities and look & feel of an intranet. It enables us to create an intranet homepage that shows the most important content from Connections. End users can read the latest company news, easily access applications, find upcoming events and locate colleagues. ” Sander Zwart, Social Business Consultant, ilionx, Netherlands

Customer Statements “XCC brings internal communication on whole new level. With gathering most valuable content in one place and presenting it in modern way, XCC helps to increase users' awareness about company's life and improves onboarding process for new employees. And this is only a small part of XCC capabilities. ” Marcin Kasa, Axxiome Group

Customer Statements “The acceptance for our new intranet based on IBM Connections and XCC is very high among our employees. XCC is used by corporate communication as an information platform for communicating internal matters towards employees. IBM Connections is used as a platform for collaboration among employees. Information and collaboration platform are perfectly integrated into a user-friendly and powerful intranet. Collaboration across departments has grown significantly. Both new and experienced employees appreciate the new intranet very much. ” Retail sector customer with a “no public reference” policy. Willing to talk to potential customers, ask for contact information.

Ostdeutscher Sparkassenverband With XCC the launch of IBM Connections was much more effective. The XCC based Intranet landing pages are a communication channel to our managers and simplify onboarding of our employees to IBM Connections. XCC has increased acceptance of our Intranet and is an indispensable tool for us. Stefan Schindlbeck Manager Information Technology Intranet Project Manager Carolin Strunk Internal Communications and Public Relations Intranet Project Deputy Manager

Get Started – Test drive XCC 1. Download XCC https: //greenhouse. lotus. com/communities/community/XCC 2. Install XCC Less then 30 minutes 3. Test & Customize XCC now runs in Stealth Mode, i. e. is not visible to users. XCC can therefore be installed, tested and customized in the production environment without any interference with users. Create and customize your first XCC pages Customize Layout Make XCC visible to all users, add new home button to CNX, set XCC as CNX homepage

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XCC Access Rights Anonymous Reader Read Public Pages Authenticated Reader (Browser or Mobile) Read Pages; Comment, Like, Participate, Vote Widget Editor Edit Widget Properties on Assigned Pages; Select and Publish Content Page Editor Access "Widgets" and "Page Settings" Tabs on Assigned Pages; Add, Remove Widgets; Edit Page Title; Change Grid Template; Change CSS/Layout; Assign ‘Page Editors’ Content Master Access "Page Management" Tab on All Pages; Create, Delete, Duplicate, Export and Import Pages; Assign ‘Widget Editors’ and ‘Page Editors; Edit Page ID; Edit "Public" Page Flag Web Master Access "XCC Settings” Tab; Define Content Masters; Personalize Landing Page; Download, Upload, Delete CSS Files, Graphic Files, Custom Java. Script, and Language Files Admin Access “XCC System Configuration”; Mobile Apps Configuration; Customize Personalization Attribute List; Set Application Path; Define Backup; En- & Disable Anonymous Access & Define Run As User

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